Alessandro our Bus guide to the Catacombs made an amazing tour to some lesser known places and gave us a LOT of interesting Information. If you take a trip to the Catacombs, I highly recommend you tak... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our guide on the bus, Alessandro was amazing, he really made our experience different, and we loved the passion and love he has towards his city and his job. Thanks to him for showing us a different p... See more
Company replied
The tour to San Castillo was really impressive. The guide (Alexander) was very engaged, and provided a lot of highly interesting details along the way!
Company replied
My family and I spent two weeks in Rome and chose Touristation to help us explore and appreciate this amazing city more deeply. Throughout our experience, the staff member Alexia was truly invaluable... See more
Company replied
Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Roma, Italy
- info@touristation.it
- www.touristation.it
4.7
Excellent
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Touristation
Gentile Veronica,
Grazie per aver dedicato del tempo a condividere la tua esperienza con noi.
La soddisfazione del cliente è la massima priorità di Touristation e apprezziamo profondamente il tuo feedback costruttivo, che ci aiuta a migliorare i nostri servizi.
Speriamo di poterti assistere nuovamente in futuro.
Cordiali saluti,
Touristation Customer Service
tour guide was amazing and i have…
tour guide was amazing and i have learnt so much
January 25, 2025
Unprompted review
Reply from Touristation
Dear Alex,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Çok yardımcı olan bir personel
Çok yardımcı olan bir personel işini iyi yapan bir personel
January 25, 2025
Unprompted review
Reply from Touristation
Sayın Müşterimiz,
Harika yorumunuz için çok teşekkür ederiz! Touristation ekibi olarak, unutulmaz ve keyifli bir tur deneyimi sunmak bizim için son derece önemlidir ve geri bildiriminiz bizim için gerçekten çok değerlidir.
Sizi yakında tekrar ağırlamayı dört gözle bekliyoruz!
Saygılarımızla, Touristation Müşteri Hizmetleri
Wonderful experience with Alexandro
Wonderful experience with Alexandro, the bus driver. He explained so well and in a entertaining way the history around the way to the Catacombs. Highly recommended tour.
January 24, 2025
Unprompted review
Reply from Touristation
Dear Customer ,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Silvia was wonderful
Silvia was wonderful. She made our tour memorable and is such a Lovely person. She was funny and spoke excellent English.
January 23, 2025
Unprompted review
Reply from Touristation
Dear Tommy,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Fernanda,
Thank you so much for your feedback!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Driver Alexandrië was very nice
Driver Alexander was very nice, friendly and informative
January 22, 2025
Unprompted review
Reply from Touristation
Dear Customer,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Georgia,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Valeria was very helpful
Valeria was very helpful! Will refer to anyone who asks
January 22, 2025
Unprompted review
Reply from Touristation
Dear Tiffanie,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Georgia was amazing and so helpful
Georgia was amazing and so helpful! Great service
January 21, 2025
Unprompted review
Reply from Touristation
Dear Antonia,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Very helpful
Very helpful, very trustworthy. Helped me and my partner out with same day Vatican tickets as well as hotel transfer for a very good price. The woman at the counter (Helietta) was amazing
January 21, 2025
Unprompted review
Reply from Touristation
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Carla was great!
Carla was great in assisting us explain everything and get our tickets! We were originally supposed to head to another tour station a distance away but she managed to get it sorted for us efficiently. Excellent!
January 20, 2025
Unprompted review
Reply from Touristation
Dear Yu,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Carla was very patient and meticulous…
Carla was very patient and meticulous in her explanations and help secure us tickets to fit our itinerary perfectly! Thank you so much!
January 20, 2025
Unprompted review
Reply from Touristation
Dear Bernice,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Barbara was very welcoming and helpful
Barbara was very welcoming and helpful. Gave us all the information we needed to ensure we knew where we were going and when. Giving us confidence.
January 20, 2025
Unprompted review
Reply from Touristation
Dear Nicola,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
100% would recommend
Alessandro was an amazing guide and host, on the drive to the catacombs he gave us detailed history on the way of important landmarks in the outskirts of Rome. Would 100% recommend!!!
January 19, 2025
Unprompted review
Reply from Touristation
Dear Jack,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service"
Great experience
Great experience, our server mira at pizza navona brench helped massively with our booking and sorted out our tour of the patheon
Would highly recommended
January 18, 2025
Unprompted review
Reply from Touristation
Dear Ross,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Amazing service
Alima was great! All the staff where great. I had an issue with arrival times to a trip and they sorted it out perfectly. Aswell as privided a poncho for the rain.
January 18, 2025
Unprompted review
Reply from Touristation
Dear Archie,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
The staff was very helpful and…
The staff was very helpful and esplained very patiently and useful with suggestions.
Thank you
January 18, 2025
Unprompted review
Reply from Touristation
Dear Kannan,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Reply from Touristation
Dear Jan-Willem van Kempen,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Alessandra was efficient and very…
Alessandra was efficient and very professional. Warm and friendly on a rainy day. We were very impressed with the quality of service provided. Thank you Alessandra.
January 18, 2025
Unprompted review
Reply from Touristation
Dear Hwa,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
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