Did the underground domus guided tour near trevi fountain. Our guide Andrea was everything a guide should be friendly, informative and very knocknowledgeable. The experience was great and definitely w... See more
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We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend... See more
Company replied
Wow just met one the kindest supportive and professional Italian girl in touristisation Roberta!!!!! We took the incorrect tour to the Catacombs and missed our correct tour to Colleseaum!!! Roberta so... See more
Company replied
Il tour e’ stato fantastico. L’autista Alessandro è un amatore entusiasta della sua città e la sua dedizione è trasmessa nel tour, molto personalizzato e interessante. Le catacombe di Santa Domitill... See more
Company replied
Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Roma, Italy
- info@touristation.it
- www.touristation.it
4.7
Excellent
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The speaks Are english German espania and Italien
It was a grade Ride with a Autotune speak
December 31, 2024
Unprompted review
Reply from Touristation
Dear Fred Fred,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Gottrek K,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we are delighted to hear that our staff was extremely helpful during your visit.
We deeply value your feedback and look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Alessandro's passion really came…
Alessandro's passion really came across, overall a great experience :).
December 28, 2024
Unprompted review
Reply from Touristation
Dear Kaiyasa,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we are delighted to hear that Alessandro's passion made such a positive impact on your visit.
We deeply value your feedback and look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
It was amazingly good multi language…
It was amazingly good multi language organized in general and for the most a kind personal
December 28, 2024
Unprompted review
Reply from Touristation
Dear Sarah Schwebel,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we are thrilled to hear that you found our services well-organized and appreciated the kindness of our staff.
We deeply value your feedback and look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Accident made right
We accidentally booked the wrong date but it was super easy to change the date. The staff was super helpful and was more than happy to assist. They took our reservation and switched it within minutes. Very pleasant experience. Would book through them again.
December 28, 2024
Unprompted review
Reply from Touristation
Dear Jason Staples,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we are delighted to hear that our team was able to assist you promptly and make the process seamless for you.
We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Memorable tour with great guide
The personalized tour with great explanation by the bus tour guide and also by the guide inside the catacombs! Must visit if you are in Rome
December 26, 2024
Unprompted review
Reply from Touristation
Dear Poonam P,
Thank you for taking the time to share your experience with us.
We are thrilled to hear that you enjoyed the tour and found the explanations from both the bus guide and the guide inside the catacombs to be exceptional. Your recommendation means a lot to us, and we’re delighted that your visit to Rome was enriched by our services.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
It was really great we really LOVE the…
It was really great we really LOVE the attention and service
December 24, 2024
Unprompted review
Reply from Touristation
Dear Laura Alejandra Marin Marquez,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we are thrilled to know that you loved the attention and service provided. Your kind words mean a lot to our team.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear merna fayek,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we are thrilled to hear that you enjoyed our service and found Alima to be very helpful. Your kind feedback means a lot to us.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Alexandro is an amazing guide
Alexandro is an amazing guide. 5 stars
December 23, 2024
Unprompted review
Reply from Touristation
Dear Chris Carrell,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services. We are delighted to hear that Alessandro provided you with an amazing experience!
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Everything perfect
I had a great experience. The ladies were very helpful.
December 23, 2024
Unprompted review
Reply from Touristation
Dear Frederick C.,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services. We are thrilled to hear that you had a great experience and that our team was able to assist you.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Found booking things online very easy
Found booking things online very easy. Lots of information and straightforward.
Office well sign posted.
Lovely, helpful staff.
Booked trips in June and had no hesitation returning to book more now in December.
Roberta very kind and friendly and great at teaching a technical novice how to use app on my phone.
10 out of 10
December 23, 2024
Unprompted review
Reply from Touristation
Dear Gail Condie,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services. We are delighted to hear that you found our booking process easy and that our staff, especially Roberta, made your experience even better.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Sandeep Agarwal,
Thank you for taking the time to share your experience with us. We are thrilled to know that you found our service helpful and much appreciated.
At Touristation, customer satisfaction is our top priority, and your kind words motivate us to continue providing excellent service.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Great experience
Allessandro is not only great driver - as well a great guide, very cordial & friendly with a big love for his City
December 23, 2024
Unprompted review
Reply from Touristation
Dear Doris Olumba,
Thank you for taking the time to share your experience with us. We are delighted to hear your kind words about Alessandro. His passion for his city, combined with his friendliness and professionalism, truly makes him an exceptional driver and guide.
At Touristation, customer satisfaction is our top priority, and feedback like yours motivates us to continue providing outstanding service.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Soo lovely staff
Soo lovely staff, They helped me with my booking.
And I also book a tour with them that was awesome. food tour.
December 11, 2024
Unprompted review
Reply from Touristation
Dear Erika Wallin,
Thank you for taking the time to share your experience with us. We are thrilled to hear that our staff was so lovely and helpful with your booking, and that you enjoyed the food tour you booked with us. Your kind words mean a lot to our team.
At Touristation, customer satisfaction is our top priority, and your feedback inspires us to continue delivering exceptional experiences.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
the tour
He is a great person(Alessandro) because he saw a lot of information that I don’t now and are very interested
December 22, 2024
Unprompted review
Reply from Touristation
Dear Marc Teixidó Pulgarin,
Thank you for taking the time to share your experience with us. We are delighted to hear that Alessandro was able to provide you with valuable and interesting information. Your kind words mean a lot to us, and we will be sure to pass along your appreciation to him.
At Touristation, customer satisfaction is our top priority, and we deeply value your feedback as it helps us improve our services.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Great
Great , friendly Host / driver who explained us anlog on pur way to criptes And back.
December 22, 2024
Unprompted review
Reply from Touristation
Dear Sandra von Wiecki,
Thank you for taking the time to share your experience with us. We are thrilled to hear that our driver provided you with a friendly and informative journey to the crypts and back.
At Touristation, customer satisfaction is our top priority, and we deeply value your feedback as it inspires us to continue delivering excellent service.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Great time all the way around
This tour was so much fun, the bus driver really made the whole experience joyful and a great time with his personal touches and enthusiasm for the city!
December 22, 2024
Unprompted review
Reply from Touristation
Dear Hunter Patton,
Thank you for taking the time to share your experience with us. We are delighted to hear that you had so much fun on the tour and that our bus driver made the experience joyful with his personal touches and enthusiasm for the city.
At Touristation, customer satisfaction is our top priority, and we deeply value your feedback as it motivates us to continue providing memorable experiences for our guests.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Fantastic experience
The ladies at the Touristation point were very very friendly. They gave us all the instructions about our activities. The 3D video was AMAZING! Very recommended!
December 21, 2024
Unprompted review
Reply from Touristation
Dear Veronica,
Thank you for taking the time to share your experience with us. We are thrilled to hear that our team at the Touristation point provided you with friendly and helpful service, and that you enjoyed the 3D video experience. Your recommendation means a lot to us!
At Touristation, customer satisfaction is our top priority, and we deeply value your feedback as it encourages us to continue offering exceptional service and experiences.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Excellent coordination and planning
Excellent coordination and planning. Barbara was awesome.. cheers..
December 22, 2024
Unprompted review
Reply from Touristation
Dear Jophy Devasia,
Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the excellent coordination and planning, and that Barbara made a great impression on you. Your kind words mean a lot to us!
At Touristation, customer satisfaction is our top priority, and feedback like yours motivates us to continue improving our services.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
On holiday in Rome
On holiday in Rome, we had fantastic experience!! kindness, education and high competence of the staff!! Ada in particular was top! really compliments!
December 9, 2024
Unprompted review
Reply from Touristation
Dear Clara,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a fantastic time in Rome and that you appreciated the kindness, professionalism, and competence of our staff. We will be sure to pass along your compliments to Ada, who is delighted to have made such a positive impact!
At Touristation, customer satisfaction is our top priority, and your feedback helps us continue to improve our services.
We look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
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