Towergate Health & Protection Reviews 

449
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed

Rated 2 out of 5 stars

Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more

Company replied

Rated 1 out of 5 stars

Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more

Company replied

Rated 1 out of 5 stars

Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

449 reviews

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No recent history of asking for reviews

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1.4

All reviews

(449)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful and very responsive.
Answered all my needs with appropriate alternatives

June 26, 2018
Unprompted review
Rated 5 out of 5 stars

Our third year using Chase Templeton as…

Our third year using Chase Templeton as our health insurance broker, they have been the source of good and sound advice and have sought out the cheapest policies that suited our needs. We don't have any plans to change broker!

June 25, 2018
Unprompted review
Rated 5 out of 5 stars

Definitely recommended

I would have no hesitation in recommending This company. The staff are very professional and go ‘the extra mile’.

June 18, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The team worked hard and found the right policy for us at the right price. We have used Chase Templeton for a number of years and have always been very well looked after. We would be happy to recommend them.

June 10, 2018
Unprompted review
Rated 5 out of 5 stars

They notified me about a cheaper option to my original policy

I've had a global heath insurance policy brokered through Chase Templeton for about 20 years.It has an automatic renewal process each year. This year I was contacted by Chase Templeton during the renewal period with info about a different policy with similar benefits that was around 30% cheaper. I was accepted on the new policy without requiring a medical or even having to send anything by post. I'm now saving about GBP1,000 per year. You might ask why didn't they notice this and switch me decades ago, but I think the answer is because my original policy had increased its premiums dramatically over the last 2 or 3 years which made it become uncompetitive only recently.

June 8, 2018
Unprompted review
Rated 5 out of 5 stars

Positive experience

I have found the contacts we have with Chase Templeton to be very friendly, knowledgeable and quick to respond. It has been easy to build a good effective working relationship and would recommend Chase Templeton to other businesses.

June 7, 2018
Unprompted review
Rated 5 out of 5 stars

Health Insurance

Very easy to deal with. They explain pros and cons in simple language and make a clear recommendation that is easy to understand. All contact whether by phone or email is timely I would not hesitate to recommend this company

June 4, 2018
Unprompted review
Rated 5 out of 5 stars

In April 2017 my husband passed away he…renewed of policy

In April 2017 my husband passed away he was the lead member yout consultant Azure Mead worked very hard to have the policy put in my sole name a very difficult time very impressed the way Azure handle took a few weeks but all sorted, this year all went smoothly

Thank You for taking care of me

Regard
Lily Howard

May 31, 2018
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Dear Mrs Howard,

Thank you for your review. We are really glad that we were able to help during such a difficult time. We have passed on your comments to your adviser who is very pleased with the feedback.

Many Thanks,

Chase Templeton

LD

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