I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed
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Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more
Company replied
Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more
Company replied
Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more
Company replied
Company details
Written by the company
We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.
Contact info
West Park House, 23 Cumberland Place, SO15 2BB, Southampton, United Kingdom
- 0800 389 7723
- haps-sales@towergate.co.uk
- www.towergatehealthandprotection.co.uk
1.4
Bad
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have always fulfilled their brief…
They have always fulfilled their brief in an efficient and helpful manner
May 31, 2018
Unprompted review
good service & very comprehensive…
good service & very comprehensive guidance. they have the experience.
April 11, 2018
Unprompted review
I would recommend this company family…
I would recommend this company family and friends
April 7, 2018
Unprompted review
Just what a good broker should do
Answered all my questions and found me a comparable (actually slightly better) health insurance policy for a lower premium. Couldn't ask for more!
April 7, 2018
Unprompted review
Gemma was efficient
Gemma was efficient, knowledgeable and arranged cover within 24 hrs of our initial conservation. I needed comprehensive, international travel insurance to compliment my current health cover and Chase Templeton delivered, in record time.
April 6, 2018
Unprompted review
Chase Templeton have been really…helpful
Chase Templeton have been really helpful in finding a better deal with my health insurance without even asking. I am very pleased with the new deal you have found for me
April 5, 2018
Unprompted review
Niki has helped me to get my health…
Niki has helped me to get my health insurance. Very pleased with the help and price, I will renew it next year with her :).
April 4, 2018
Unprompted review
Gemma
Gemma is always helpful and friendly on the phone, explains everything clearly, would definitely recommend
April 4, 2018
Unprompted review
First class service
Absolutely first class service - thorough in every aspect.
Friendly, professional and extremely helpful staff.
April 3, 2018
Unprompted review
Reply from Towergate Health & Protection
Dear Mr George,
Thank you for your kind comments. We are really pleased that you can recommend our service.
Many Thanks,
Chase Templeton
LD
Excellent service
Excellent service. very straight forward explained my policy in a knowledgeable and straight forward way.
March 27, 2018
Unprompted review
Reply from Towergate Health & Protection
Dear Miss Miles,
Thank you for your review. We aim to use our expertise to provide the best service we can, so we are pleased you found us to be knowledgeable.
We will pass your kind comments on to your adviser.
Chase Templeton
LD
Very helpful
March 27, 2018
Unprompted review
Reply from Towergate Health & Protection
Dear Mr Withenshaw,
Thank you for your review. We will pass your comments on to your adviser.
Chase Templeton
LD
Reply from Towergate Health & Protection
Dear Mr C,
Thank you for your review.
We will pass this on to Nikki and her manager. We are sure she will be pleased with the positive review of her service.
Chase Templeton
LD
We have been very happy with the …
We have been very happy with the company . They are prompt and do search the market. For our new current year no claims have been made.
January 31, 2018
Unprompted review
Excellent services would highly …
Excellent services would highly recommend.
January 31, 2018
Unprompted review
Excellent service
Excellent service. Very helpful and informative staff
January 31, 2018
Unprompted review
excellent service
January 31, 2018
Unprompted review
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