I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed
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Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more
Company replied
Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more
Company replied
Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more
Company replied
Company details
Written by the company
We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.
Contact info
West Park House, 23 Cumberland Place, SO15 2BB, Southampton, United Kingdom
- 0800 389 7723
- haps-sales@towergate.co.uk
- www.towergatehealthandprotection.co.uk
1.4
Bad
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very efficient and a good range of …
Very efficient and a good range of products. Didn't come up with the best deal for Medical insurance this year but have retained some other products with them
December 13, 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon Robert,
Thank you for your kind feedback.
Best wishes
Chase Templeton
Efficient and effective service.
November 30, 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon Mrs Berke,
Thank you for your kind feedback, it is very much appreciated.
Kind regards,
Chase Templeton
KH
Good customer service
Good customer service and they have helped me save money as well.
November 24, 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon,
Thank you for your kind feedback. We look forward to continuing to be of service as your healthcare broker.
Best wishes,
Chase Templeton
KH
A First Class Service
I found Chase Templeton to be proactive in trying to source the right product. I also found them to be very professional and communicative throughout the whole process. First class service.
November 21, 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon Mrs Wilson,
Thank you for your kind feedback.
Best wishes,
Chase Templeton
KH
Thought the whole process was very good …
Thought the whole process was very good and staff excellent
November 21, 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon Mr Waters,
Thank you kindly for your positive feedback.
Best wishes,
Chase Templeton
KH
They gave me not only what I asked for but also offered me what I needed
November 16, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Ms Ecsery,
Thank you for your kind feedback. We look forward to continuing to be of service to you as your healthcare broker.
Kind regards
Chase Templeton
KH
Totally satisfactory service
The team at chase templeton are great, very responsive, you can always speak to the relevant person about your query, and they secured me the perfect health care insurance at a great premium, you can’t ask for much more
November 16, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mrs Martin,
Many thanks for your positive feedback. It is much appreciated.
Kind regards
Chase Templeton
KH
Very professional and helpful
Very professional and helpful. Someone always available to talk to on phone. Make renewal easy to do.
November 10, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mrs Pannell,
Thank you for your kind feedback.
Best wishes
Chase Templeton
KH
Too passive and reactive for my purposes
November 10, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your feedback. Your comments have been passed onto the relevant department for review.
Kind regards,
Chase Templeton
KH
Pro active and efficent
Pro active and efficent. Easy to deal with.
November 10, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mr Boszko,
Thank you for your positive feedback, it is much appreciated.
Kind regards
Chase Templeton
KH
Chase Templeton - comprehensive research and sound advice
Chase Templeton helped myself and my wife with the transition from group cover to personal policies and provide sound advice to meet our personal circumstances.
November 9, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mr Fraser,
Many thanks for your kind feedback. We look forward to continuing to be of service to you as your healthcare broker.
Best wishes,
Chase Templeton
KH
Kerry Macintosh was extremely helpful
Kerry Macintosh was extremely helpful. There were some initial changes to be made and she was fast, courteous and followed it up later on when it was needed without prompting. She was a pleasure to deal with!
November 9, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mrs Singleton
Thank you for your kind feedback. We will pass your comments on to Kerry.
Kind regards,
Chase Templeton
KH
I found the lady I dealt with to be …
I found the lady I dealt with to be extremely competent, efficient and helpful. I had no problems with taking out a new insurance policy and would definitely recommend Chase Templeton.
November 9, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your kind feedback. We look forward to continuing to be of service to you as your healthcare broker.
Kind regards,
Chase Templeton
KH
When my policy was due for renewal
When my policy was due for renewal, Chase Templeton quickly came up with a better solution for, costing less that my original policy.
November 9, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mrs Bateman,
Thank you for your feedback. It is very much appreciated.
Kind regards
Chase Templeton
KH
Helpful advice.
November 9, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your kind feedback.
Best wishes
Chase Templeton
KH
could not be more helpful
could not be more helpful, always reply quickly and treat the company as important.
October 31, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Ms Cook,
Thank you for your kind feedback. It is much appreciated.
Kind regards,
Chase Templeton
KH
good service
October 31, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mr Lodge,
Many thanks for your positive feedback.
Best wishes
Chases Templeton
KH
Efficient polite accurate service
October 31, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mr Gordon,
Thank you for your kind feedback.
Best wishes,
Chase Templeton
KH
Excellent service from Suzanne Freer
Excellent service from Suzanne Freer! Very professional and patient with upmost respect for her clients needs
October 30, 2017
Unprompted review
Reply from Towergate Health & Protection
Good morning Mr Dharmesh Maru,
Thank you for your positive feedback. We will pass your kind comments on to Suzanne.
Best wishes,
Chase Templeton
KH
Don't badger me too much otherwise …
Don't badger me too much otherwise rating will drop
October 30, 2017
Unprompted review
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