Towergate Health & Protection Reviews 

449
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed

Rated 2 out of 5 stars

Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more

Company replied

Rated 1 out of 5 stars

Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more

Company replied

Rated 1 out of 5 stars

Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

449 reviews

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No recent history of asking for reviews

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1.4

All reviews

(449)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service - well done.

October 25, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning Mrs Mitchekk,

Thank you very much for your kind feedback.

Best wishes,
Chase Templeton

KH

Rated 5 out of 5 stars

Renewing my health insurance through …

Renewing my health insurance through Chase Templeton went smoothly without a hitch. A very professional company and their employees are helpful and efficient.

October 25, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Thank you for your positive feedback. It is very much appreciated.

Best wishes,
Chase Templeton

KH

Rated 5 out of 5 stars

We recently completed our annual …

We recently completed our annual Private Medical renewal with the help of Mike Gould at Chase Templeton. Mike's knowledge and ability to answer my questions was reassuring and I felt comfortable that with his help we secured the best option for our Group PMI.

I would definitely recommend.

October 24, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Many thanks for your kind feedback.

Kind regards,
Chase Templeton

KH

Rated 5 out of 5 stars

Excellent service

October 24, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning Ms McDade,

Thank you for your positive feedback. It is much appreciated.

Best wishes
Chase Templeton

KH

Rated 4 out of 5 stars

I Got Lucky

I picked this company out of the ether after a Google search and am very happy with the service I received from them

October 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Thank you for your positive feedback. We look forward to continuing to be of service to you as your healthcare broker.

Kind regards,
Chase Templeton

KH

Rated 3 out of 5 stars

While an eager salesperson

While an eager salesperson, the level of training / understanding of product was lacking.
I went to an alternate agency who did answer all my questions and threw a new light on the product.

October 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Dear Mr Green,

Thank you for your feedback. It is much appreciated, we will bare this in mind going forward.

Best wishes
Chase Templeton

KH

Rated 4 out of 5 stars

dealing with your firm is a good …

dealing with your firm is a good experience but your lady made a grave error on renewal ref payments as i phoned to ask about payments and was given the wrong information which put my personal account into overdraft, marred what has been a good relationship , also hasnt followed up my complaint very well either ,,,,

October 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Thank you for your feedback. It is much appreciated. This matter is being investigated and we will revert at the soonest.

Kind regards,

Chase Templeton
KH

Rated 5 out of 5 stars

Chase Templeton are always efficient …

Chase Templeton are always efficient and on time with insurance renewal and any requests or enquiries which require an answer.
I am delighted with the service they provide.

October 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Thank you for your positive feedback. We look forward to continuing to be of service to you as your healthcare broker.

Best wishes,
Chase Templeton
KH

Rated 5 out of 5 stars

Excellent service over a number of …

Excellent service over a number of years. I would recommend them.

October 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Thank you very much for your kind feedback.

Kind regards,
Chase Templeton
KH

Rated 5 out of 5 stars

Friendly and extremely helpful

Everyone at Chase Templeton was always very friendly and prompt in their replies. They answered all my questions to my full satisfaction.

October 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Thank you for your positive feedback. We look forward to continuing to be of service to you as your healthcare broker.

Best wishes
Chase Templeton
KH

Rated 5 out of 5 stars

Each time I have spoken to anyone they …

Each time I have spoken to anyone they have been very helpful and sorted out my queries.

October 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Dear Mrs Ferguson,

Thank you for your positive feedback.

Kind regards,

Chase Templeton
KH

Rated 5 out of 5 stars

First class service.

Professional knowledgeable advisors. They even phone you back when they say they will! Highly recommended.

October 16, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good afternoon,

Thank you for your positive feedback. We look forward to continuing to be of service to you as your healthcare insurance broker.

Kind regards,
Chase Templeton

KH

Rated 5 out of 5 stars

I dealt with Steve Morris at Chase …

I dealt with Steve Morris at Chase Templeton and he saved my company £000's when moving my our health policy to BUPA. I would 100% recommend them.

October 16, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Dear Mr Chute,

Thank you for your positive feedback. We will forward your kind comments on to Steve.

Best wishes
Chase Templeton
KH

Rated 3 out of 5 stars

Although Chase have provided a high …

Although Chase have provided a high level of service over the years, we do continue to experience poor levels of service from certain providers that we do business with in terms of incorrect data, sending communications to our people without us knowing and not always being very helpful when we request data or information from them. I would like to ask Chase to continue to review the market to ensure we've not only getting the best value for our money but also using the providers with this highest level of customer care.

October 16, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Dear Ms Martin,

Thank you for your feedback. We have forwarded your comments on to your dedicated Account Manager, who will contact you prior to your next renewal date to discuss your options further.

Kind regards,

Chase Templeton
KH

Rated 5 out of 5 stars

Excellent advice and service

Very pleased with the new health insurance policy found for me by Azure Mead, who was helpful, efficient and pleasant to deal with throughout the process.

October 16, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good afternoon,

Thank you for your positive feedback. We will pass your kind comments on to Azure.

Best wishes,
Chase Templeton
KH

Rated 5 out of 5 stars

Only recently started using this …

Only recently started using this company when they took over our previous provider and up to now they have dealt with our health insurance matters in a professional manner.

October 12, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Thank you for your positive feedback. We look forward to continuing to be of service as your healthcare broker.

Best wishes,

Chase Templeton
KH

Rated 5 out of 5 stars

I was impressed by the speed

I was impressed by the speed, and efficiency of the lady who dealt with my enquiry.( NIkki Pickerill) I was able to reduce my health insurance premium considerably.

September 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Many thanks for your kind feedback, we will pass your comments on to Nikki.

Kind regards,

Chase Templeton
KH

Rated 4 out of 5 stars

Good service but for me the company has …

Good service but for me the company has lost its personal touch over the past two or three years.

September 23, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning Hazel,

Many thanks for your helpful feedback.

Kind regards,

Chase Templeton
KH

Rated 5 out of 5 stars

First class

Once again the Chase Templeton team could not have been more helpful nor efficient.They followed up as promised and kept me in the loop using whatever communication method suited me. Finally, they saved me money.

September 19, 2017
Unprompted review
Towergate Health & Protection logo

Reply from Towergate Health & Protection

Good morning,

Thank you for your kind feedback. We look forward to continuing to be of service as your healthcare broker.

Kind regards,

Chase Templeton
KH

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