Tower Hamlets Council Reviews 

Shameful service left me homeless my grandson my self shameless the operator puts you through this line that line your services should be closed down.

John Biggs - Mayor of Trumpton - sorry Towie Hamlets sort your Housing Department out! I have lived here 20 years & only in the last 10 has this department taken staff wages for providing absolutely no or minimum assistance.
Have major but common problem no hot water getting to my shower in a communal block. Phoned the advertised 'Helpline' (joke) no response after waiting more than 10 mins on a few occasions told My THH on line would help with minor complaints. No problem went to register - the only way to register is putting in an Account Number from the top of your THH letters. Of course there isn't one and I have letters dated back to 2013!? Form asked you for Payent Reference - OK put in my Service Charge payment ref rejected, OK put in my Council Tax payment ref rejected. What Housing payment ref do they want? Note on screen says 'cannot ID you' even though they have my address, mobile, DOB, bank details, etc, etc, for 20 years!?
Result = no hot shower as a zero hours Temp Concierge working 12 hr shifts so am cold showering between 0430 to 0530hrs every job. Nice. Thanks to THH incompetence at best or unempathetic or uncaring staff at worst. Pathetic Council which denies access to its own services. Mr Biggs sort this out or your previous voters will ... see other reviews - not one is positive. Why?

Worst council I have ever come across. No communication, never want to admit when they're wrong, rude and really don't care about any issues and that's only if you manage to get in touch with anyone.

By far the worst place I have lived in (in London). Unresponsive and whenever replied I have had rude responses. But one can pretty much imagine it since it's also the least clean place in London, no wonder East End has the reputation it has on all levels - safety, cleanness, quality of places to live and work.

There's one pipes conected to all our flats leaking into my flat next and two flats we need a repair person it's leaking and.pumping out water into my flat and flooding next door we need asap

Absolutely shambolic service from a council, all on furlough and by the looks of it taking advantage of the situation to avoid all work and any responsibility. If you call their terrible one contact number expect to hear lots of option that will lead to a very long wait for someone to answer and when you do be prepared to be bounced around to various departments each unable to help. If you provide a name they can only ask that person to call you back from their home, to think of the money that is spent on wages for what is totally an un accountable service! John biggs needs to earn his wages and for once would this service be accepted in the private sector! The answer would be NO!

Horrendous council that instead of responding to my complaints like adults, would rather complain that I am complaining to much, directly to my landlord. Why do we pay taxes for service like that? Well, it is government.

Spineless leadership.

10 Minutes on the phone and the rents department at Tower Hamlets Homes, do not answer the phone. I had to the cut the line because their automated system is wasting all my credits.

If they're gonna waste peoples time they might as well pay for it.