To Your Home Ltd Reviews 

Ordered thought eBay
Hermes left the delivery Outside our CLOSED workshop!!
The package wasn’t there in the morning.
Contacted seller via eBay to ask they are resent or refunded
They told me it was delivered
I explained it wasn’t
They said they had a delivery photo
I asked to see it
They wouldn’t send it but said it was a photo of the package on a concrete floor in front of some closed shutters.
I explained that it was left outside our closed workshop on a industrial estate and also visible from the road which is a busy bus route.
They said I need to sign and send back a form to get a refund which I did.
A month passed and still no refund
Asked them why it hadn’t been refunded yet and they said they hadn’t received the form
Sent it again
eBay closed the case
Another month passed and still no refund
Asked them again where it is?
They said the still don’t have the form and I should contact eBay
eBay have closed the case so I can’t reopen it.
Its absolutely ridiculous they think it’s ok to run me around in circles and waste my time....I now have limited options to get my money back. Terrible customer service.

Cordless kettle packed up but was replaced, under warranty, without question. Arrived the day after shipment. Great service from Nathan.

Very lovely company.. great stuff .. I brought a kettle and there was a slight problem. After talking to there customers service a new kettle was with me in 2 days .. such lovely people.. very rear now adays ... the light up kettle is lovely... 10/10 .. thank you guys 😊

I broke a part on my Dihl hoover,which the wife and I both love using....it had been a gift from our daughter in the USA,mainly for using on the car...she has one too, and thought we should have one as well.... I didn't have the receipt or order number....so, I contacted Dihl through customer services, and even in these awful times, it was'nt a problem to them at all...Nathan at customers services was superb, a very pleasant and courteous agent for Dihl...I just wish more companies had folks like him working for them....the parts arrived in double quick time, at a very little cost to me. I will not hesitate on commending Dihl, for having a great product and such great staff.

To your home, also known as DIHL, I brought a sensory bin in September 2018. In August 2019 , whilst still in warranty, I telephoned the company to report an intermittent problem with the opening of the sensory lid. At times the lid stopped opening and only opened halfway. I was informed that there was known issues with the motor on the bin. I followed the troubleshooting steps which temporarily solved the issue.

Again, at a later date. the same issues occurred again, now out of warranty. After contacting the director of the company and pointing out consumer law, they eventually accepted to return my bin lid and repair it at their cost.

After getting the repaired lid back, within 3 months, the same issues occurred with the opening of the lid. I could not believe that the lid was repaired and only lasted less than 3 months.

After this I had enough of this bin and asked for a replacement. Whilst I understand that the bin was now out of warranty, my point is that the repair should have lasted for more than 3 months!

I once again contacted the company and was refused a replacement bin. I was offered another repair of the bin, what to only last another 3 mounts again?? Or the spare part could be sent to my home and I could fix it myself, clearly this is my responsibility as the customer to fix a poor quality faulty sensory bin lid and having to be a bin engineer. Maybe my repair could have lasted longer than 3 months. The company’s products and service are poor.

I have refused a 2nd repair of the bin as I just feel it will again last a very short amount of time before oit breaks down. I have emailed the company director who has ignored all my emails, so professional and great service. I was told by the so-called customer service manager that as he was out not working from the office he could not pass may request onto the director for him to repay to my emails. So this company do not have the use of emails and telephone between staff and management?? This is a total joke; do you really think customers are that stupid to really believe what you are saying??

For a repair only to last 3 months, this shows the poor-quality products and substandard repairs undertaken by this company.

Oh, and before the pandemic, when you used to to phone the company, the lines were always engaged. Their excuse was that there were issues with the phone lines, clearly this occurred all the time as I could never get through.

This companies’ products are of poor quality and the repairs just last a few months. And they just fob you off. Just dispute with your credit card as consumer law is on your side with such poor-quality products that are not fit for purpose and do not last a reasonable amount of time.

AVOID this company as it seems there are many others who have complained about their poor quality products.

Fantastic customer service, Had small problem with new hoover and it was sorted with new part being sent within 12 hours. very polite and supportive emails. Service you should get but a lot of companies don't give.

I bought a kettle from this trader nearly 8 months ago, and it recently started leaking. I looked at their feedback, where some had used a lot of negative words. I mesaged them to advise them, and ask for assistance.
Within the hour I had a reply, saying no problem, he would arrange a new kettle to be supplied, with no questions asked.
I must admit to still being sceptical, but two days later, via parcelforce 48 hours i had an identical kettle delivered.
Everyone is happy enough to complain, when things are bad, but few people shout when people get service above and beyond.
Thank you for great service, and speed of resolution.

Customer Service and after sales service can not be faulted. Hand held battery vacuum cleaner developed a fault at about 8 months. First email to Nathan was answered within a few hours and replacement received in a few days.
Highly recomended. Will use again.

Excellent service and good communication from seller.

The item was exactly as described and arrived ahead of time.

Poor quality products. Product failed after a few months. Was sent replacement part. Still wasn’t right and has finally died now outside of warranty.

Ordered an item at 8am during lockdown, item arrived the next day at 12:30!

A packet of screws was missing from inside the box, 15 minutes after emailing ToYourHome to advise of this they replied firstly apologising, and also to say that the missing screws will be sent out immediately.

Top notch service, no faffing, apologetic and rediculously quick in both sending the goods and responding to queries.

Cannot recommend enough.

Toby

Bought a kettle which was faulty I messaged them no problem sending me replacement 😁

Guy called Nathan sorted me out with a spare part for my senor bin. Stopped working and thought it would be a nightmare to get fixed. Part sent first class and was easy to replace. Thank you.

Bought one of the little vacuum cleaners which, for about 50.00 was fantastic. Had a minor problem with a faulty hinge which was rectified instantly. No fuss. No charge. Highly recommended.

Purchased kettle which became faulty.I contacted Nathan and had a replacement within 3 days First class service and I would use again Thank You

I recently bought a dihl 58 litre rectangular onyx sensor bin, but this week the mechanism stopped working. After an initial email to To Your Home, I got a prompt reply from Nathan in Customer Services. Following his advice and attempts to get the sensor to reset, without success, he has now arranged to get a replacement lid sent out to me. No dramas, no quibbling, just great customer service! Thanks, Nathan - looking forward to the replacement item arriving! 👍🏼👏🏼👌🏼

Great customer service, I had problems with the button and they send me a replacement. Thank you very much! You are amazing

Great customer service, I had issues with my sensor lid and it was resolved efficiently. This is what makes the difference when a company is on point with their customers.

Dial have just replaced a faulty kettle almost by return of receiving my fault report.This company deserves 10/10 for customer service.I will certainly use it again.DIHL thank you.
Chris

I’ve just read a few reviews and thought they were talking about another company! I bought a bin from here (via Amazon) and all has been great, then after about a year the lid stopped working properly (sensor opening) I contacted them and they advised what to try, this did work, so all good! But a year so on it happened again, so i contacted them again via email, I was dealing with Nathan and he asked me to send the lid back, if the technicians can fix it, they will but no guarantees. The lid wasn’t able to be repaired, but they sent me a new lid! How good is that? Especially as I bought it over 2 yrs ago! Customer Service was excellent, great experience all round!