I ordered toys off of Toys R Us Express shipping my order never came. Australian post lost my order. Toys R Us was not at fault they did there part by shipping my items quickly and efficiently. When... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Toys R Us have been amazing to deal with. I had an issue that was out of their control that they dealt with immediately and rectified the problem. They were super helpful from start to finish and I wi... See more
Website was easy to order from. Unfortunately I missed my delivery and it went to the post office and was returned to sender. Staff member Gem at Toys r Us was extremely helpful in resending my order... See more
I ordered a large item which arrived quickly, however had a panel broken. The staff not only actioned it quickly, Gem was able to cc’ me into correspondence with the American factory and have a new pa... See more
Company details
Information provided by various external sources
ToysRUs Australia is the ultimate destination for kids, big & small! You'll find dolls, action figures, learning & building toys & more.
Contact info
(Postal) Box 4310, 3164, Dandenong South, Australia
- www.toysrus.com.au
4.6
Excellent
685 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
tamiya 1/48 kit
tamiya 1/48 kit
purchase arrived before estimated date,great.
packaging very good.
overall service was excellent,will buy from them again
cheers frank
January 8, 2021
Great prices, service, and delivery
I have purchased a couple of items through their online presence now. Each time I have found the items to be cheaper (in some cases much cheaper) than elsewhere. But what I liked most was the very quick delivery, especially over the festive season rush. So thank you guys - keep up the good work.
January 7, 2021
Order was received quickly
Order was received quickly. Packed nicely and as advertised.
January 7, 2021
Quick and efficient service
I have purchased two items via E-Bay and both times the response has been quick and efficient.
January 6, 2021
The goods were packed well and shipped…
The goods were packed well and shipped quickly.
January 4, 2021
Very quick professional service on…
Very quick professional service on every occasion I have ordered.
Items always turn up in quick time and in excellent condition
December 30, 2020
Ordered peppa pig bike it came promptly…
Ordered peppa pig bike it came promptly and in excellent condition. Very happy with purchase.
December 27, 2020
AWESOME AWESOME STORE.
December 24, 2020
Item as described and the delivery was…
Item as described and the delivery was super quick.
December 22, 2020
Dont ever close down
Dont ever close down, we need a beautiful place for kids with levels of toys.
We need to support kids shops.
December 18, 2020
Unprompted review
Very good
Very good. I received my parcel for 1 week and a day late. But only because Australia Post is is a bit slow this time of the year. Otherwise, it arrived in new condition.
December 18, 2020
Couldn't find it anywhere else
I recently made a purchase of an item I had thought went off the market many years ago & I couldn't find anywhere else, found just what I was wanting on Toys"R"Us website. I was hoping to have my purchase delivered before Christmas, my item was posted immediately so arrived with one week to spare. Love it. Hope Toys"R"Us stay online as they have so many great ideas for gifts.
December 17, 2020
Awesome service and pop vinyl in mint…
Awesome service and pop vinyl in mint condition.
December 17, 2020
very happy with my purchase thank you…
very happy with my purchase thank you for the prompt service
December 17, 2020
Excellent Service and received on time
Excellent Service and received on time. Thank You.
December 17, 2020
Very happy with the quality and price
Very happy with the quality and price. Fast delivery was a bonus
December 15, 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.