Toyszone 

I don’t remember my interactions with this website well but I do remember I needed a refund and although I had completely forgotten, customer service (Zoe) has followed up with me in regards to it to make sure I receive my refund which is deeply appreciated

The support team called me and the situation has been resolved

I had an issue and now it has been sorted so I have now changed my review

I'm rating because they've said i should to get my money back since last year, i hope i get it for real.

I tried to order something on TEMU. Suddenly I started receiving emails from this website and they charged me a lot of money (total CHF 353.-).

Update 17.05: I was offered a full refund of the membership fee because they want my experience to be positive.

Update 22.05: I was forced to change my review and give them 4 or 5 stars to get my money back (see 17.05). Hats off to Ayla for holding down 2 full time jobs! she's the Escelation Team for toyforall and toyszone! The email I got (they actually sent 5!!! They seem more afraid of a bad Trustpilot review than a lawyer :D):

"Dear Sofia,

We have reviewed your feedback on Trustpilot and sincerely apologize for any misunderstandings you experienced during your recent shopping journey.
There may be a misunderstanding regarding our membership process, and we would like to provide clarity to ensure transparency.

During the first 3 days, you have full access to the benefits of the acquired membership. However, on day 3, your automatic top-up initiates, charging the full price of the selected membership plan. This amount is converted 1:1 into credits, and deposited into your account. The recurrent charge for the membership occurs every 14 days from the day of subscription, deducted from your selected payment method. As a member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. You Should have forgotten to skip.

However, I would like to offer you a full membership fee refund because we want your experience to be positive. Rest assured that we pay great attention to the security of online transactions.

To facilitate the refund process, we kindly request your cooperation in updating your current review on Trustpilot. We suggest you write that the problem is taken in charge and upgrade the number of stars (4-5 as a good rating).

Please be advised that when editing your review, it's essential to revise the body or content and eliminate any language that could potentially damage our reputation, such as terms like "scam" or others with similar implications. This step is required for the review to be classified as positive in our records and for the refund process to proceed accordingly.

After confirming the rating change, please rest assured that we will initiate the refund on your account immediately. If for some reason this does not happen, you are free to re-rate and re-write your review.

We greatly appreciate your consideration of our proposal and look forward to resolving this matter amicably.

Kind regards,

Escalation Team
Ayla Support"

I have been sharged without a subscription

Thank you Nela, great assistance and follow-up. I really appreciate. I would appreciate closure of account and refund

A Con. Nothing more. Advertised something and you end up getting duped into paying regular fees for nothing. Like every 3 to 4 days. They now want me to give a 5 star review so that they can refund me. Joke of a company.

Iam happy for the timeously reply to my case.

I joined toyszone app without knowing my money was taken in my bank account I contacted them in it was returned

My experience with the Toys Zone’s customer service was great. They guided and explained all
my doubts, also the response time was too short and they worried about my case. You can write with them via chat and it’s efficient. They contacted me and gave me a solution immediately. In general I recommend the service and the contact with them.

Very responsive when it comes to customer service.

Eugene was very helpful

Received nothing but weird charges on my account, 1 for 8.58 and one for 24.91, luckily my bank is understanding enough to dispute these charges. I blame Facebook for not vetting their advertisers, even clicking onto the site warns of malicious intent, wish i had checked on here first. lot of unhappy customers.

I don’t want buy any subscriptions so why some deduct amount in my bank amount this week two time deduct I want my money bank ether I’ll inform to cops and bank something fraud with me

I purchased a rotating mop off a Facebook advert. However it appears there never was a mop and it was a scam to enrol you in a membership website. I only realised when a pending payment of £54 appeared saying it would take me into my overdraft. When I looked at this it took me to the toyzone log in page, I couldn't log in as didnt have an account. I used the chat service, who stated I had never purchased anything but had signed up for their subscription membership site. I explained I had not, they denied the Facebook mop but I have a screen shot of the purchase. They then said membership was cancelled and no further charges will be taken but I could not have a refund for the initial 9.99 as it was not refundable.
I disputed this also as I had never agreed to it and stated it must be a scam and I was reporting it to the bank abd to Action fraud. They then said my refund had been approved. I am now waiting for it. If I get it I will reconsider my stars based on the customer service chat but only if the refund comes.
It is however some kind of scam

Had a misunderstanding/dispute that needed me to proceed with a cancellation of membership, I talked to an online representative and was graciously offered an option to receive my refund in 3-5 business days, I will come back for a full review as soon as I receive my refund.