Toyszone 

This company’s rating is unavailable due to a breach of our guidelines.

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Rated 1 out of 5 stars

This IS a scam. Placed order 2 weeks ago, still not received. Emailed them 4 times, no reply. No customer services, and don't seem to bother with customer enquiries. Will wait another week before... See more

Rated 5 out of 5 stars

Great team and website they helped me when ask questions even when i take time to reply. Sir Alero is also in touch and helping to resolve the issue and contacted me after reviewing what happened.... See more

Rated 4 out of 5 stars

Initially i was extremely disappointed with the situation i encountered with the company. But i was contacted yesterday afternoon, by a very friendly lady (Violet) from the UK, & she explained eve... See more

Company replied

Rated 5 out of 5 stars

My experience with the Toys Zone’s customer service was great. They guided and explained all my doubts, also the response time was too short and they worried about my case. You can write with them vi... See more


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Breach of guidelines

All reviews

(366)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A nice platform to buy products

A nice platform to buy products. It’s highly recommended.

March 11, 2024
Unprompted review
Toyszone logo

Reply from Toyszone

Dear Adib,

Thank you for the review and we are so glad that you are happy.

Feel free to reach out to us anytime.

Best regards
Ayla

Rated 4 out of 5 stars

Never signed up for a membership and…

Never signed up for a membership and have been charged initially 8.55 and now 43.81.

Only tried to purchase a bubble machine I saw on TikTok for my daughter.

I have been chatting them up and telling me they cant refund my money.

You just get signed on membership when you try to purchase an item. Totally unacceptable

I am so furious and want my money back.

Update 07/3/2024

Since my last review, I have been contacted by the team.

A refund has been processed for me by the team.

Thank you for your efforts in solving the issue appropriately.

Update
I have received my refund hence the need to increase the stars.

Thanks

March 1, 2024
Unprompted review
Toyszone logo

Reply from Toyszone

Dear Fabule,

Thanks for letting us know about the issue you faced.

We are happy to inform you that your request has been adequately addressed and rectified.

we sent you an email, please make sure to check your inbox.

Customer satisfaction is our top-priority.
We value your cooperation and patience throughout the resolution process.

Have a nice day!
Ayla

Rated 1 out of 5 stars

They are a scammer company as I didn't…

They are a scammer company as the first company was amazing store when i clicked on it took me to toyzone then i clicked on that one then it took me toys and sea as I didn't signed up for a membership as I saw something on tiktok so I clicked on it me to toyzone and toysite I payed £4.95 then it took me to another site bolluxe to pay £2.00 but I pressed cancelled on the bolluxe and now they won't refund me as im not a member

February 24, 2024
Unprompted review
Toyszone logo

Reply from Toyszone

Dear Darren,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@toyszone.site for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

Having somehow signed up for…

Having somehow signed up for Toyszone!!!! Have been bombarded with bank charged fees. After complaining several ways,they stopped my membership and returned part of it. I'm still waiting for another monthly repayment. Holding my breath. SCAM.

February 6, 2024
Unprompted review
Toyszone logo

Reply from Toyszone

Dear Lynn,

Thanks for letting us know about the issue you faced.

We are happy to inform you that your request has been adequately addressed and rectified.

Customer satisfaction is our top-priority.

We value your cooperation and patience throughout the resolution process.

Kind Regards,
Ayla

Rated 4 out of 5 stars

Initially i was extremely disappointed…

Initially i was extremely disappointed with the situation i encountered with the company.

But i was contacted yesterday afternoon, by a very friendly lady (Violet) from the UK, & she explained everything to me.
I told her what happened & my experience with the company. But we resolved the issue. Thank you kindly

January 31, 2024
Unprompted review
Toyszone logo

Reply from Toyszone

We appreciate your satisfaction and patience in solving this issue :)

Rated 1 out of 5 stars

SCAM trying to steal 100 euros from me

January 1, 2024
Unprompted review
Toyszone logo

Reply from Toyszone

Dear Emilia,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

we sent you an email regarding your problem, please check your inbox.

And feel free to reach out to our customer support team at support@toyszone.site for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

Toyzone.site are scamming me and my bank agrees

I was signing up for Temu but didn't realise the page had changed to Toyzone I immediately tried to cancel and have tried to cancel on 5 different occasions since, each time receiving a account cancelled email. Over the last 4 weeks they have continued to take money in drips and drabs 21p upto £19 under different name forms but all containing 'Toyzone'. consider it a scam! Toyzone.site as now replied to me via trust pilot they don’t even claim it’s not them giving me false information. If trust pilot want to see their emails I will copy them to you. My bank as considered them a scam and have returned the £60 they have taken.
Jan 15th, received email from Toyzone saying delete review and we will return your money….BLACK MAIL or what, Cyprus's officialdome need to be made aware! Scammers!
Feb 19th.
This company is still contacting me by text, by email and by phone? Almost demanding l delete this review! Sorry toyzone but you’ve picked on the wrong person, if you contact me again I will take it further exposing you to all authorities.
Since this review I have on regular intervals received an email from this company some times in the strongest of terms, asking me to delete my post for the return of my money. The last one was within the last week. Now I understand that they have asked trust pilot to review the post because it’s illegal and defamatory. I want to reconfirm that my original post is true and request that trust pilot do what they reportedly do and remain bias free and politically neutral. (23/10/2025)

November 28, 2023
Toyszone logo

Reply from Toyszone

Dear Kelvin ,

We're genuinely sorry to hear about the situation you've encountered. It's essential to clarify that we have no association with Temu site.

Our business, toyszone.site, is entirely unrelated to this issue. toyszone.site is a reputable digital platform offering various membership packages,each with different features and pricing options,granting you 24/7 access to our products.

When you sign up with us,you are automatically enrolled in a 3-day trial period,providing full access to our content. If you choose not to cancel your subscription during this trial,a top-up fee is applied to recharge your account credits.Importantly, no funds are wasted,as this fee is converted into credits for use on our website.

For any questions or assistance related to our services, please do not hesitate to reach out to our support team at support@toyszone.site. We are here to address your concerns and provide the help you may need.
Your satisfaction is our priority.

Best regards,
Terry

Trustpilot is assessing this review in accordance with our flagging process.

Show reviews in all languages. (366 reviews)

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