Always had great service whenever I've shopped at the store

Great service with a smile & good prices too

Always like b&q, but tradepoint is pointless - used to be a standard discount on any purchase - brilliant, but now that I’m retired from doing big projects theres no incentive to make the trip

Very very helpful always there when you need someone and very professionally executed

Friendly help and patience very good service

Poor collection service no produxt ready and then lengthy delays in getting served!

Fast service with up dates on tracking all the way, and best of all great price.

Terrible! 1st part of delivery not delivered to my address, when traced was very damaged and parts missing. Cancelled my weekend to wait in for a bath which never arrived - no one called. When I called in found out was damaged, they agreed to sort by Monday morning for a replacement - no call. I called, they agreed sorted by 5pm - no call. Next day they agreed will be sorted and I will get a call for my complaint by 5pm - no call. Next day I called and got someone wholly unhelpful who said they dont have a manager and wouldnt get me a call back as people keep saying that and they don't..like what??? I have also emailed 3 times.. Customer service awful, unhelpful, rude. They have my money - I have no replacement on order and a stripped out bathroom AWFUL AWFUL AWFUL

When I came in to purchase my multitool, the young guy who served me was very helpful .
This was in BandQ in Wigan . I was looking around for what felt like an hour, and when I asked the young guy. He explained where to get it from. And even suggested a loyalty card, that saved me some money.

Thanks brilliant service

So angry,,I'm still waiting for my fridge freezer,,since May 23 rd it got recalled ,,it's June and I have no fridge ,I had to go buy one for my kids,so I'm out of pocket because yous haven't delivered mine,,I have rang customers service numerous off times ,and that is just a disgrace tbh,,they are hopeless and don't even understand me/ vice versa ,,

Waited 3 weeks for my delivery date. On day of delivery driver says one part is partially available or not in stock. I say ill wait till its in stock before delivery. They cancel my order and refund me and won't help me get the parts. Wasted 2 hours trying to rectify. No help from them at all. Do not recommend. Avoid like the plague! Were not able to help me order the parts again due to their mistake as their system won't allow orders where parts not in stock.. awful experience

The staff they r so nice trade and shop floor bim is very good

Terrible experience. Do not buy online from B&Q marketplace / or Trade point. If their subcontractors fail to deliver on time - they do not refund and enter you into an endless and pointless loop of you calling them to follow up for refunds. Placed two orders - One order via tradepoint for backer boards and screws and only the screws were delivered. Second order on marketplace for 12 bags of adhesive and their supplier only sent 2 and then supplier became covert & unresponsive - B&Q takes money immediately and then does not care about delivery and does not help resolve refunds. Have to now claim thru the credit card company. Avoid.

Always personal treatment with a short waiting time to be served with very knowledgeable staff willing to help

My items are always delivered on time by very friendly and supportive staff who place the items where I ask.

Good staff effortless transaction.

to many let down delivery dates cant run a business if i cant trust supply.

Very helpful

Not as reliable with deliveries as Wickes they change dates without informing you!! NOT GOOD!!
Wickes give 10 percent discount constantly, bye bye Trade-Point