to many let down delivery dates cant run a business if i cant trust supply.

Very helpful

Not as reliable with deliveries as Wickes they change dates without informing you!! NOT GOOD!!
Wickes give 10 percent discount constantly, bye bye Trade-Point

The young man that helped me at the till was professional, it didn't matter that I didn't know if I had a trade point account. He found me very quickly, scanned my goods. Very polite and friendly.

Can utilise a 10% discount on trade card any time at Wickes.

Staff very helpful and friendly. Informative and knowledgeable.

Great service

Terrible
Ordered 4 radiators
Only 2 delivered
Took a month to get refund only by using credit card company

Email no response
Useless on phone store never answered phone

Visited B&Q Whitstable 07/06/26 and would just like to say how very helpful your member of staff Harrison was. He was very informative about the products that we were purchasing and also was very helpful by scanning the products for us on the self service scanner
He is a credit to your team Thank you

Ordered 2 items. One was not in stock.
Had to wait 20 mins for a fefubd in store. Then they could not do it. So said they would do it later that day. ?

Nice easy shopping experience helpful staff quick check out

The actual in store experience was great at Grimsby. Staff were very helpful. What has let the whole experience down is the delivery and the off shore customer service. We bought some garden furniture which comprised 4 chairs table and parasol. Delivery was arranged for following Monday, received 2 chairs and parasol. On the phone to customer services for 45 mins told would be next day, no show again on phone and fobbed off again. 2 weeks later still no show.

You should get discounts from the word go not if you spend over 1000 trades don’t work like that

I recently ordered wood and paint. This was simple to do on the website and I was kept informed of delivery times, ahead of thr due delivery date, which was kept to.

The quality of products is seriously bad. I use B&Q for convenience but rue the day this company ruined DIY and destroyed top quality ironmongery business. I shop there out of necessity.

Ordered gates online. Wrong size delivered. Endless calls and even promised escalation trying to sort resulted in nothing. The Dartford London branch never pick up the phone, to me or their own call centre. Absolutely useless. I will never trust their online service again as it has wasted so much more of my time than it has saved - and management, can I suggest you check your branches have not turned the phones off.

Items I required found and purchased easily staff were helpful when I asked for information

Received my order by truck with crane and after checking i missed 2 items. Driver checked with me and he agreed and said his handheld said there were supposed to be 12 items and not 10. Contacted support and they said the 2 missing items were still out for delivery and would be delivered before 8pm. On the Tradepoint app the order shows as Completed and not partially delivered. Advisor said to wait till 8pm or call B and Q. finished the chat and started a new chat and spoke to a different person. This person said i would be contacted up to 48 hours from now. They don't explain much and just want to get rid of you by giving a phone number or saying store will contact you.

Doing a job for a cutomer in Osbaldwick, and they wanted to choose the parts anx paint in store
The staff member who helped put the order list and in stock items together for us was really helpfull, and even came down to the trade point counter with us to give all the information to the counter staff