Very disappointed. Took three weeks to dry completely and despite following the instructions to the letter, after only two months it’s cracking and lifting up on my patio.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered patio joining compound, now 10 days further down the line and still no reply or any indication of when this will be delivered. Most other companies would at least give some sort of notifi... See more
Company replied
Purchased Geofix grouting for patio, 3 items were delivered broken/hard and unable to use. Contacted company and within 3 days had the 3 items replaced and finished off patio with great results. Excel... See more
Received a phone call from Victoria to say that my online purchase had been returned to them and was this item required, yes I replied, ok let me see what I can do, give me 5mins, ok. Received a call... See more
Company replied
Company details
Written by the company
Trade Building Supplies are a national supplier of specialist building products to the trade and people working on their home projects.
Contact info
Units 22-23 , TQ12 3TD, Ipplepen, United Kingdom
- 01626 304 066
- sales@tradebuildingsupplies.co.uk
- www.tradebuildingproducts.co.uk
3.3
Average
643 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed a change of address in delivery
Needed a change of address in delivery. Emailed them straight away and it was changed seamlessly. Brilliant service. Thank you
November 23, 2021
Unprompted review
Purchased Geofix grouting for patio
Purchased Geofix grouting for patio, 3 items were delivered broken/hard and unable to use. Contacted company and within 3 days had the 3 items replaced and finished off patio with great results. Excellent communication with them and great product. would have given 5 stars had the delivery came intact (but it is more than likely not their fault but the delivery company). I Would highly recommend, nothing was too much trouble.
November 18, 2021
Unprompted review
Needed some tools to complete my salon…
Needed some tools to complete my salon renovation. Quick delivery and very happy with the tools!
Would highly recommend.
November 10, 2021
Unprompted review
Very positive experience
Very positive experience, ordered a few items and all were delivered within the estimated delivery time shown on the site.
Well done!
October 19, 2021
Unprompted review
These people are the worst I have ever…
These people are the worst I have ever dealt with.
They advertise as 'in stock' when it is not and continue to do so despite the product being unavailable.
They tell you it is despatched when it is not.
Getting a refund is like getting blood out of a stone.
Simply one lie after the next.
October 19, 2021
Unprompted review
Reply from Trade Building Supplies
Hello Paul,
Please may we have some further information on this if possible? The website has a clear indication the Rockwool page with estimated delivery dates.
There is a clear box beneath the product description that reads as follows;
✓ Estimated between --/--/-- and --/--/--
Please be aware there may be an extended lead time due to manufacturing delays. Please contact us to check stock or for further details.
If you provide an order number we can look into this in further detail.
Kind regards,
Superb!
Would highly recommend using Trade Building Supplies. Excellent product and service.
October 1, 2021
Unprompted review
Send wrong product
Send wrong product, and wait for be delivered 10 days but should be 3-4 days
September 30, 2021
Was despatched the same day I ordered
Was despatched the same day I ordered, very impressive!! Will use again.
September 28, 2021
Received quickly
September 19, 2021
First time i have used trade Building…
First time i have used trade Building Products excellent choice, fantastic price and rapid service. Will not be the last time i will use them !
Nick Ryland , North Shields.
September 17, 2021
Fast delivery on a large product
Fast delivery on a large product, fair play to them for getting it here so quickly.
September 15, 2021
Very pleased with my purchase
Very pleased with my purchase. Products are good quality and service was top notch! Will buy again.
September 14, 2021
The products arrived quickly and well wrapped
The two products arrived quickly and were well wrapped. Very smooth.
September 13, 2021
Shockingly bad experience.....beware
Shockingly bad experience.....beware
Ordered 3 items all showing in stock. Finally received 2 a month later - no emails answered and the only update i got was through chat. Had to chase the third, again through chat, 'told' it had been sent (not true), but that it was now out of stock so i would be refunded.
They continually failed to reach even the most basic level of service.
September 13, 2021
Unprompted review
Problem free cancellation
Whilst I was unable to track my order and had no idea of delivery date, the cancellation process was quick with immediate refund.
September 10, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.