Trade Building Supplies Reviews 

643
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Very disappointed. Took three weeks to dry completely and despite following the instructions to the letter, after only two months it’s cracking and lifting up on my patio.

Rated 4 out of 5 stars

Ordered patio joining compound, now 10 days further down the line and still no reply or any indication of when this will be delivered. Most other companies would at least give some sort of notifi... See more

Company replied

Rated 4 out of 5 stars

Purchased Geofix grouting for patio, 3 items were delivered broken/hard and unable to use. Contacted company and within 3 days had the 3 items replaced and finished off patio with great results. Excel... See more

Rated 5 out of 5 stars

Received a phone call from Victoria to say that my online purchase had been returned to them and was this item required, yes I replied, ok let me see what I can do, give me 5mins, ok. Received a call... See more

Company replied

Company details

  1. Tool Store

Written by the company

Trade Building Supplies are a national supplier of specialist building products to the trade and people working on their home projects.


Contact info

3.3

Average

TrustScore 3.5 out of 5

643 reviews

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No recent history of asking for reviews

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3.3

All reviews

(643)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Order never fulfilled and had to…

Order never fulfilled and had to request re-imbursement from Mastercard. Kept me hanging on for 6 weeks in the knowledge that company was folding. This was unacceptable as had honesty been there from start I could have sourced product from another supplier earlier as product needed for work.

June 8, 2022
Rated 1 out of 5 stars

In Liquidation, May 2022

Ordered a pallet of Rockwool at £800 in October 2021. Promised 5th Jan but nothing. Company blamed building supply shortages. Repeat promises and in April said it would be early June ie exactly the same delivery time as quoted in the previous October. Contacted end of May for update and received auto reply saying company in administration.

June 7, 2022
Unprompted review
Rated 1 out of 5 stars

I only gave one because there was no…

I only gave one because there was no lower I placed an order for nails three months ago in March I haven’t received my nails I keep ringing up to keep promising them now their phone number has ceased fortunately I paid on my debit card can’t get my money back they are just robbers do not order from them thank you Emmett Johnson

May 17, 2022
Unprompted review
Rated 1 out of 5 stars

They have my money and kept promising my…

They had my money and kept promising my products, after 8 weeks I requested my money back and no response, 5 emails later and still no response. Then their website went down. Thanks for stealing my money. Guess they will pop up again soon under a different name!

May 16, 2022
Rated 1 out of 5 stars

‘Building Modern Limited’ ???

Placed an order for over £1,000 in December last year and despite assurances it was on its way it never arrived and now it appears they’ve ceased all communications and possibly gone ‘bust’.

However, ‘Trade Building Supplies’ appears to only be a trading name. The actual company (based upon the VAT reg. no. 360 458 694 on their invoice) is ‘Building Modern Limited’ who are still active according to Companies House.

If you Google their company no. which is 12809781 the link to their Companies House page will come up.

Unfortunately there aren’t any alternative phone numbers or email addresses given to try and contact them but the company’s Director and registered address are.

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

Regarding order no. TBP/120118345

Regarding order no. TBP120118345 which was placed in April 2021, after numerous requests for an update on the products whereabouts i have always been told that Triton have supply issues.
i called on 14.04.22 and the answering service suggested that i send an email, which i did but i am yet to receive a response.
i repeated this action on 28.04.2022, as a celebration of the one year ordering anniversary, and still have no reply.

April 29, 2022
Unprompted review
Rated 1 out of 5 stars

BEWARE SCAM - Lost £1000

Ordered £1000 worth of screws, they never arrived, I tried to contact the company but there is no number to call and there is no chatbot to speak to, the website just says send an email to which no one replies.

April 28, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor service

Waited for around 3 months on a order I purchased. With no updates on the order. Only through me chasing it did I get any information. In the end I cancelled the order. Avoid

April 23, 2022
Unprompted review

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