Trademark Direct 

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Rated 1 out of 5 stars

⭐ 1 star – Serious concerns about payment practices and refusal to refund I engaged this company in January–February 2026 regarding trademark applications. I have used them many years... See more

Rated 1 out of 5 stars

Shocking service, comminication and outcome. I lodged our Trademark a year ago and we paid upfront a substantial sum. I found out that 3 months ago our application was refused. Nobody from the co... See more

Rated 1 out of 5 stars

Having taken lots of our money, £584.00 and £1658.80 they have left us without anything or any advice on how to proceed! We missed a deadline to appeal an EU decision without getting a reminder fro... See more

Company replied

Rated 1 out of 5 stars

Deeply regret choosing Trademark Direct for our trademark application. This company has been nothing but a nightmare to deal with. After paying them upfront, we heard nothing back. No updates, n... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Trade Mark Direct was set up to reduce the cost and uncertainty of trade mark registration. Our unique US patented search technology lets users check for free if their name is available to register as a trade mark. Then our UK experts carry out further searches and advice and clients pay only if these show the name can be registered, all other firms charge for searches. We also offer a unique money back guarantee on our advice fees on most applications.


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1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent Service!

I have no reservations in coming back and using Trademark Direct's services from Trademark registration to the services of a Trademark Attorney. I found them to be knowledgeable, very helpful and excellent.

June 13, 2017
Unprompted review
Rated 5 out of 5 stars

From the moment I made the first phone …

From the moment I made the first phone enquiry - absolutely amazing professional service - worth every single penny. Immediate response every time - phone or email, most importantly - in-depth and comprehensive initial legal search that allowed me to decide whether to go for the application or not, but the terms are more than fair as it is a win-win situation for the client at every stage, that makes every penny you pay trademark worth its weight in gold. Two applications I have done with trademark, which were successful, but how could they not been with such a professional efficient and fair service. Simply - definitely the best professional engagement I have had with any organisation for decades. Thank you so much, and for those who are hesitating - please don't, they make your life easy in a win-win situation for the client, so nothing to consider really, just let trademark do their job, they do it perfectly.

April 18, 2017
Unprompted review
Rated 5 out of 5 stars

Trademark Direct

Being new to requiring a trademark I needed plenty of assistance. I found this company very straight forward, accessible, efficient and everything was done within the minimum of fuss

April 14, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, cost-effective and quick turnaround, high level of expert advice to hand - would definitely recommend the service without hesitation

April 12, 2017
Unprompted review
Rated 5 out of 5 stars

Efficient and easy!

The Trade Mark Direct team have now processed multiple trademarks for our company. They have been very efficient, with good communication and good service!

April 9, 2017
Unprompted review
Rated 5 out of 5 stars

TRADE MARK SUCCESS!!!

A fantastic company always on had to help, easy services to use, Very helpful and they tell you how long it will take to complete a trademark and they tell you the truth and explain the trademark process, I have learnt a lot from this company all i can say is excellent. and i will use trademark direct in the future.

March 21, 2017
Unprompted review
Rated 2 out of 5 stars

Not sure what value was added....

I regret wasting the money on Trademark Direct - I should have applied direct to the Trademark Office. When we had notification of a potential objection I heard absolutely nothing from TradeMark Direct. Don't waste your money - the team at the Trademark Office are really helpful and can be contacted by phone.
The response to this review from Trademark Direct is also frustrating - as well as the issue they highlighted we did receive a 'Notice of Threatened Opposition' - which they clearly didn't even pick up on which illustrates how little they get involved once you pay your money. Seriously consider what value they will add - for us it was basically NOTHING.

February 21, 2017
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Hello Helenor

First off its good to know that the application was successful.

Just to clarify one apparent misunderstanding, your application did not receive a formal opposition. If you had received a formal opposition (as distinct from an informal) opposition we would have been notified. We were not notified. This is a small but telling example of where the process appears simple when it goes well but where there is hidden complexity for the inexperienced.

Your experience of trademark filing has been a good one, based on one application. We see tens of thousands of potential filings a year, and and also know the data that is produced by the IPO on failure rates. So just as some people go shark diving without a cage and live to tell the tale, many others are not so lucky. Most people, when told of the risks, dont.

According to IPO data more than half of DIY filings fail, and as Trade Mark Attorneys with experience of assisting more than 15,000 clients over nearly 10 years we've a lot of experience on what will and wont succeed, and how to get applications through in the face of oppositions and objections.

Many of the clients who come to use for advice to not proceed with their initial idea of filing a trade mark as these we identify as likely to fail, so saving them close to or more than a £100,000 a year.

This is where we add value, save money and why firms with a number of trademarks, and so more experience, all use trade mark attorneys.

They know of the problems that can come up and that its only the occasional one that will go through without problems, unless the right preparations are made.

Best wishes for your business.

Rated 5 out of 5 stars

Surprisingly straightforward

In an area where one could get cornered and lectured about trademarks for hours and still be none the wiser I found nothing but clear and unambiguous advice and ultimately a fast and efficient service.

January 16, 2017
Unprompted review
Rated 4 out of 5 stars

Helpful customer service

After initial confusion customer service team were cooperative, willing to help me resolve my problem. Thank you.

November 29, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the feedback, we are always careful to act on the instructions and information we're given by clients, and question these where they appear incorrect. Its good to see your application has gone through to a successful registration.

Regards

Mark
Director

Rated 5 out of 5 stars

Really good service

Easy, hassle free, good communication when needed

November 29, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the good feedback on timely communication, and for taking the time to leave your assessment.

Regards

Mark
Director

Rated 5 out of 5 stars

Happy result

I have got the trademark register easily. All good.

November 29, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for leaving feedback Greg, much appreciated. Glad you had a positive outcome and experience.

Regards

Mark
Director

Rated 1 out of 5 stars

Very poor service

Put the application into trade mark direct they rang me a month later saying that they forgot to send it to the IPO. MY ADVICE DO IT YOUR SELF. After the poor service I rang the IPO and they are more than happy to help me. I did that for another mark and It was easy. Don't waste your money on this website.

November 15, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Hello Patrick

First off its good to know that the application was successful. I've looked at the order notes and for reasons that are not clear we did not act on your instruction to go ahead with the filing and it was a month before this was picked up, as explained by my colleagues to at the time.

Even with the best systems in the world this will occasionally happen even though we work hard to avoid. Again I apologise for this

On the matter of self filing, this can of course be done. However according to IPO data more than half of DIY filings fail, and as Trade Mark Attorneys with experience of assisting more than 15,000 clients over nearly 10 years we've a lot of experience on what will and wont succeed, and how to get applications through in the face of oppositions and objections.

This is where we add value and why firms with a number of trademarks, and so more experience, all use trade mark attorneys. They know of the problems that can come up and that its only the occasional one that will go through without problems, unless the right preparations are made.

Regards

Mark
Director

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