Trademark Direct 

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Rated 1 out of 5 stars

⭐ 1 star – Serious concerns about payment practices and refusal to refund I engaged this company in January–February 2026 regarding trademark applications. I have used them many years... See more

Rated 1 out of 5 stars

Shocking service, comminication and outcome. I lodged our Trademark a year ago and we paid upfront a substantial sum. I found out that 3 months ago our application was refused. Nobody from the co... See more

Rated 1 out of 5 stars

Having taken lots of our money, £584.00 and £1658.80 they have left us without anything or any advice on how to proceed! We missed a deadline to appeal an EU decision without getting a reminder fro... See more

Company replied

Rated 1 out of 5 stars

Deeply regret choosing Trademark Direct for our trademark application. This company has been nothing but a nightmare to deal with. After paying them upfront, we heard nothing back. No updates, n... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Trade Mark Direct was set up to reduce the cost and uncertainty of trade mark registration. Our unique US patented search technology lets users check for free if their name is available to register as a trade mark. Then our UK experts carry out further searches and advice and clients pay only if these show the name can be registered, all other firms charge for searches. We also offer a unique money back guarantee on our advice fees on most applications.


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1 review in the last 12 months

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Rated 2 out of 5 stars

Lack of clarity & Support

I did not feel supported and there were extra costs to object the rejections from IPO that i wernt told about. I ended up fighting the objections myself with no lawyer, after getting rejected several times and taking it to a hearing, which i won. My Mark is now registerd.

I could have done this whole process myself via IPO directly. Im 25, I have no experiance in law or trademarks, just care and attention and drive to get it done. I feel the company could have assited more instead of turnaway on me when the Mark seemed difficult to secure!

But in regards to their voices and how they spoke on the phone, they sounded like nice people. So no problems there. I just felt they should have known more.

November 9, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Hello Sebastian

I'm glad to hear you were successful in arguing with the examiners to have your mark accepted. We advised they may well object to your application at the start of the process and then again during. If you had decided not to file the application there would of course have been no fees to pay. This is what we stated several times

>> Our search report identified the risk of the mark being found to be non-distinctive / descriptive for a store of images and objected to on this ground.

We also informed you that: We offer ongoing client support for no charge throughout your application but if your application does receive an objection or opposition and should legal advice be required there will be charges for our advice, but we will always advise you of this in advance.

We can draft the response for our quoted fee or you can submit your own response to the exam report, explaining why your mark is not descriptive for the goods and services covered.<<

As you say you're a young man and were willing to spend the time and energy putting forward your arguments to the registry instead of paying the few hundred pounds for us to do that.

But to then criticise our service on this basis would be like me taking a taxi, which arrived on time, clean, with a pleasant and courteous driver, for me to then leave a review afterwards with a low rating saying that in fact as the weather was OK I could have walked the 10 miles across London without the need for the taxi. It would have saved me £30 but taken 3 hours.

The choice of whether to use a service or to do it yourself, is there to be made.

Regards

Mark
Director

Rated 5 out of 5 stars

Great company.

Communication is great. I'm a firm believer in paying that little extra to get such an important job done correctly. Well pleased with the outcome. We got registered without any obstacles thanks to all the pre-evaluation work Trademark Direct carried out. Give them a call today! Thank you :-)

November 4, 2016
Unprompted review
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Reply from Trademark Direct

Thank you for the great feedback Baz, and recommending our service to others.

Regards

Mark
Director

Rated 5 out of 5 stars

Excellent Service,

I would recommend Trademark Direct to anyone, great service and always there with helpful advice when needed. A massive thank you to Kate, I would never of been able to follow the process coherently without Trademark Direct. Thanks again,

November 2, 2016
Unprompted review
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Reply from Trademark Direct

Great to have your glowing feedback Nicole which I've passed on to Kate and the rest of the team. Good to know you felt well supported through out the process.

Regards

Mark
Director

Rated 5 out of 5 stars

Promt and hassle free service.

Registering my Trade Mark was made easy while I was out of the country

October 29, 2016
Unprompted review
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Reply from Trademark Direct

Thank you for the positive feedback Max, glad you found it all speedy and easy,

Regards

Mark
Director

Rated 5 out of 5 stars

job made easy

very helpful with good advice about how to avoid scams while waiting for completion. Would use again no worries.

October 28, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

I'm glad you found the warnings about scams that follow filing useful, and hope we can assist you again in the future.

Regards

Mark
Director

Rated 5 out of 5 stars

Helpful service

Offered pre-application advice on selecting a mark which would meet the qualifying criteria, application was easy to complete and ultimately successful. Would definitely recommend for anyone who isn't familiar with the process. Fees were very competitive.

October 28, 2016
Unprompted review
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Reply from Trademark Direct

Thank you for the detailed feedback Tracey, and good to know you found the advice thorough and the fees competitive.

Regards

Mark
Director

Rated 5 out of 5 stars

Trademark Application

This was a new experience applying for a trademark. I expected there to be many complications and for it to be an extremely complicated process. As it happens there were a few problems but no fault of Trademark Direct. Kate from Trademark has a wealth of knowledge and experience and she handled the case brilliantly. The final outcome was registration of the trademark. I had previously read up on comments placed buy other customers stating that the professional way in which Trademark Direct work. I'm glad I chose them to represent me and I would not hesitate to use them again.

October 28, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the thorough feedback Chris, and good to know that you too found our service professional and Kate extremely knowledgeable.

Regards

Mark
Director

Rated 5 out of 5 stars

The trademark registry authority in UK

I was initially quite skeptical about filing for my trademark through trademark direct but once I made the call and spoke with their advisors, my skepticism soon fizzled. They talked me through the entire process step by step, telling me what to expect and otherwise. I was also kept updated on the progress of my application regularly via email. There was always someone ready to answer my questions, which also gave me an increased sense of confidence. I would highly recommend Trademark Direct to all. Keep up the excellent service guys.

October 28, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the great feedback AK, good to know you would recommend our service.

Regards

Mark
Director

Rated 5 out of 5 stars

excellent service

This is now the 3rd time i have used Trademark Direct and each time they have been extremely helpful. If you havent undertaken this kind of project before I can wholeheartedly recommend Trademark Direct as they will advise you each step of the way. Very efficient.

October 28, 2016
Unprompted review
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Reply from Trademark Direct

Thank you for taking the time to leave feedback for us Michael, much appreciated. I hope we can assist you again in the not too distant future.

Regards

Mark
Director

Rated 5 out of 5 stars

DB Wedding Cars

very efficient service and hassle free, thank you and well done!

October 28, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the good feedback Dave, much appreciated.

Regards

Mark
Director

Rated 5 out of 5 stars

Great service

Trademark direct were always there to answer any questions over the 3-4 month period. The whole process was very easy and stress free. Id recommend this service and definitely use it again.

October 27, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the positive feedback Augustine, its good to know you would definitely use our service again.

Regards

Mark
Director

Rated 5 out of 5 stars

1st class service

As with our 1st application, we have been fully informed of progress throughout the process.
The timescales have been adhered to and I can only recommend the service.

October 27, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for taking the time to leave feedback, much appreciated.

Regards

Mark
Director

Rated 5 out of 5 stars

Excellent easy to use service

Trademark Direct were easy to deal with; instructions were clear and message response time was quick and succinct. They made it easy to navigate the Trademark process. I would have been worried doing this alone without sufficient knowledge and understanding of Trademark laws and regulations.

October 27, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the feedback Hayley. There is a lot of trade mark law and this can trip up otherwise straight forward looking applications. Glad everything went smoothly and with quick response times.

Regards

Mark
Director

Rated 5 out of 5 stars

Return customer review

Hi,
I am now registering my second Trademark and am using Trademark Direct again because of the excellent experience first time around.
The response from the team is incredibly quick and efficient and the process relatively straight forward.
I fully expected it to be a very difficult and complex process but these guys do all the work.
I don't have any experience of using any other company but I am certainly impressed with this one.

October 20, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the complimentary feedback Darren, I'm glad you found everyone responsive and that all the heavy lifting was done for you.


Regards

Mark
Director

Rated 4 out of 5 stars

We almost got there

Obviously, I was looking for a full listing and we weren't able to achieve this. Next time maybe.

Support and communications with Kate at Trade Direct were excellent.

October 13, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the feedback and good to know you were pleased with the support and communication.

Regards

Mark
Director

Rated 5 out of 5 stars

Excellent Service

The cost obtaining my trademark was much lower than I'd previously paid a large London based company for a trademark so I was initially concerned that the service wouldn't be as good. It turned out to be better!

September 28, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the very positive feedback Chris and that our service was better than the much more expensive large London firm.

Regards

Mark
Director

Rated 5 out of 5 stars

good service

efficient, good service, responsive.

August 30, 2016
Unprompted review
Trademark Direct logo

Reply from Trademark Direct

Thank you for the positive feedback and taking the time.

Regards

Mark
Director

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