Trademax.dk Reviews 

3,213
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Title: Extremely disappointed – poor quality after only 3 years I am extremely disappointed with my experience with Trademax. I purchased a sofa about three years ago, and the seat cushions... See more

Rated 1 out of 5 stars

I bought a sofa almost a year ago, and shortly after, it was defective. After countless emails and three months of back-and-forth (they tried my patience, but I didn’t give up), they finally said th... See more

Rated 2 out of 5 stars

Delivery time on their website and the received email order confirmation said 12-20 working days. Money from account they withdraw with impressive speed however the next mail says that the order has b... See more

Rated 4 out of 5 stars

Overall, a good experience I would say. I ordered a TV-table and a sofa. The TV table is really nice and qualitative, I'm happy about it. I was however disappointed about the sofa, as the quality... See more

Company replied

Company details

  1. Furniture Store
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Day Spa
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Information provided by various external sources

Trademax startede sin virksomhed I Sverige 2008 og er i dag, en av de førende og hurtigst voksende e-handels firmaer i norden. Trademax driver i dag virksomhed i både Danmark, Norge, Sverige og Finland med både online-salg og fysiske butikker. Vi specialiserer på at presse priserne på kvalitetmøbler helt i bund gennem fordelagtige kontrakter direkte med fabrikker. Det er et koncept, det har vist sig populært hos vores kunder.


Contact info

1.9

Poor

TrustScore 2 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(3,213)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Collor difference

My mom ordered a couch from them. On the web page it was like cappuccino color, when she got the couch it was Eggplant collor. Write to them ask to do something about it. They said it because every screen can show different color...They told to me that if you want you have to pack it move it outside then the courier will take it , and you will pay for the return. And now they are not even replieing

May 23, 2022
Unprompted review
Rated 4 out of 5 stars

Not Bad

Det er et fint sofabord.

April 4, 2022
Trademax.dk logo

Reply from Trademax.dk

Hej Alex

Det glæder os at høre! Tak for din anmeldelse.

Rated 4 out of 5 stars

The service is good

The service is good. We bought a wardrobe on December 1st, and the expected time was 6-8 weeks. It arrived within 7 weeks. The quality was also good, but could be better (minor scratches inside the doors and assembling parts didn’t fit precisely to support the hanger). But in the end, we could assemble the wardrobe and we are very satisfied with the product. I confess I was a bit worried about buying from them, after reading all the reviews. But, luckily, we decided to buy it anyway since it was such a beautiful wardrobe: it was worth “the risk”

January 25, 2022
Unprompted review
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Reply from Trademax.dk

Hej Erika

Tak for din anmeldelse og for at du tog dig tid til at give en anmeldelse.

Du ønskes en rigtig god dag.

Rated 5 out of 5 stars

Best service ...!

November 30, 2021
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Reply from Trademax.dk

Hi Osman,

Thank you for your review.

We are happy to hear that you were fully satisfied with the service.

We welcome you back at Trademax!

Rated 3 out of 5 stars

your website is not very good

your website is not very good,

after several emails Angela finaly saw my order

October 29, 2021
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Reply from Trademax.dk

Hi Tove,

We regret to hear that you have been dissatisfied with our website.

We will of course take your feedback into consideration in order to continously improve our overall services.

Kind regards,

Rated 2 out of 5 stars

Please update your payment methods

Please update your payment methods, only allowing Nordic bank cards is limiting your sale. Like other international companies you should allow all card types from all over the world.

October 25, 2021
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Reply from Trademax.dk

I apologise for the inconvience this limitation has caused. It is a safety precaution related to avoiding fraud and theft.

We hope to be able to make payment more accessible for customers situated abroad in the future.

Rated 2 out of 5 stars

I bought a table and on the website it…

I bought a table and on the website it says 5 to 10 working days but it was going to take 5 to 10 weeks 🤨 so I am waiting for my refund

I did not miss the details because delivery time is the first time I look at before I order it ,This is not the first time I bought things for your company and hopefully it´s not the lost time because you do have some nice things you just need to make sure you can deliver on the time it say ,If it had said 10 weeks I would have wait 10 weeks but it say 5 to 10 working days ( I can see you change it now ) and things like that bother me :-)

October 22, 2021
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Reply from Trademax.dk

Hi Christopher,

I apologise that you feel misinformed. However, according to our system and website the expected delivery time was 6-8 weeks. The system is automated according to the information we advertise.
Since expected delivery times are indivual to the respective article it is very common customers miss the details in their "shopping-rush."
I hope you will give us another chance in the future.

Rated 5 out of 5 stars

very good

the quality is very good for this price. was a problem with the parts. Kundeservice responded very quickly and replaced the part. happy with the service.

May 21, 2021
Unprompted review
Trademax.dk logo

Reply from Trademax.dk

Hi Olena,

Thank you for your review.

We are very happy to hear that you are satisfied with quality of our products and our service.

We welcome you again to shop at Trademax.dk

Rated 1 out of 5 stars

Well you are asking me two days after…

Update: delivery went wrong with Bring and after giving information to Trademax, their answer was, Bring will contact me instead of fixing the problem for me. 5 days later I still haven't heard from Bring. You took my money 20 working days ago - I think you can do more than this.
Well you are asking me two days after my order. I haven't received my order yet (which takes 10-15 working days, i'm not impressed, however I could see it before ordering), so it is difficult for me to evaluate Trademax.dk.

May 18, 2021
Rated 5 out of 5 stars

Superb service

May 5, 2021
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Reply from Trademax.dk

Hej Gitte

Tak for din anmeldelse.

Vi er selvfølgelig rigtig glade for at du har været tilfreds med vores service.

På gensyn hos Trademax!

Rated 5 out of 5 stars

The best customer service

The best customer service! We are so in love with our sofa set! Really good balance between price and quality. Actually I would even dare to say quality is above the price!!

April 28, 2021
Trademax.dk logo

Reply from Trademax.dk

Hi Valda,

Thank you for your review.

We are pleased to hear that you are happy with the quality of our products.

We welcome you again to shop at Trademax.dk

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