Title: Extremely disappointed – poor quality after only 3 years I am extremely disappointed with my experience with Trademax. I purchased a sofa about three years ago, and the seat cushions... See more
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I bought a sofa almost a year ago, and shortly after, it was defective. After countless emails and three months of back-and-forth (they tried my patience, but I didn’t give up), they finally said th... See more
Delivery time on their website and the received email order confirmation said 12-20 working days. Money from account they withdraw with impressive speed however the next mail says that the order has b... See more
Overall, a good experience I would say. I ordered a TV-table and a sofa. The TV table is really nice and qualitative, I'm happy about it. I was however disappointed about the sofa, as the quality... See more
Company replied
Company details
- Furniture Store
- Bathroom Remodeler
- Bedroom Furniture Store
- Day Spa
- Kitchen Supply Store
- Living Room Furniture Store
Information provided by various external sources
Trademax startede sin virksomhed I Sverige 2008 og er i dag, en av de førende og hurtigst voksende e-handels firmaer i norden. Trademax driver i dag virksomhed i både Danmark, Norge, Sverige og Finland med både online-salg og fysiske butikker. Vi specialiserer på at presse priserne på kvalitetmøbler helt i bund gennem fordelagtige kontrakter direkte med fabrikker. Det er et koncept, det har vist sig populært hos vores kunder.
Contact info
Box 605, 25106, Helsingborg, Sweden
- 89 88 22 82
- info@trademax.dk
- www.trademax.dk
1.9
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Congratulations for getting a new unhappy customer
order no: E15401151
1. long delivery time
2. delay again on this long delivery time
3. lack of information on introducing of the product on website:
(you could imagine my daughter wait two month for the product and then we got some product without enough material.(for using the bed, it
needs to have some LAMELLER , but it does not mentioned on the website. there is just nice picture without having any details. so we assume by paying 2100 Kr we will got the complete product.
4. bad after sale service:
I called to customer service, after waiting 30 minutes, they accept the problem and the only available option was "I need to buy the LAMELLER " I need to pat for it, but I could have free shipment.
so he promise me to send me the available option to my email, but never I got this email.
Result: NEVER BUY SOMETHING FROM ONLINE WEBSITE LIKE TRADEMAX SOME JUST HAVE BEAUTIFUL PICTURE OF THE PRODUCT WITHOUT ANY DETAILS.
Congratulations from one happy customer
May 2, 2020
Unprompted review
Disappointment while shopping
Disappointment while shopping. After 3 days from Your order when You are expecting a delivery, they wrote an email that delivery will be done in 2 months 😡
April 16, 2020
Unprompted review
Good service
March 9, 2020
Unprompted review
Very very poor service
Very very poor service, i would never recommand to buy anything from here. They will never give you money back. I Dont know HOW CAN WE GET OUR MONEY BACK.
I cancelled the order just 1 hour after online buying and got the confirmation mail about it. I called and informed as well the very next day..Still its been 2 months and we ddnt get returns.
RABIAH
March 3, 2020
Unprompted review
Super service
January 15, 2020
Unprompted review
Big cheaters
Don’t even order from them. I did place my order in the month of June and I received the product on the month of October that too with missing package of a furniture. They took the money by the month of July and hold the money for more than 3 months and at the product which I ordered was not delivered fully. They are big cheaters. Don’t order from them
November 11, 2019
Unprompted review
Alt for besværligt og dyrt at returnere
May 27, 2019
Unprompted review
Reply from Trademax.dk
Hej,
Tak for din feedback! Vi arbejder løbende med at finde bedre og billigere transportløsninger så at både levering or retur skal være fordelagtigt for vores kunder. Din feedback er til stor hjælp i dette fortsatte arbejde.
Vi håber at du uanset vil får meget glæde af de varer du har valgt at beholde.
Venlig Hilsen,
Trademax
The product is good and the delivery…
The product is good and the delivery also good
May 22, 2019
Unprompted review
Good Company
March 20, 2019
Unprompted review
Very nice furnitures!
March 17, 2019
Unprompted review
Pretty good stuff for good price.
March 9, 2019
Unprompted review
Broken bed
My bed arrived, broken. I realised this after carrying the 100kilo package up 3 flights of stairs.
February 26, 2019
Unprompted review
Reply from Trademax.dk
Hello Ben!
We can see that your claim is now solved and that you and our employee agreed on a reasonable discount for the damages. We hope that you will enjoy your new bed for many years to come despite the hassle that you experienced at delivery.
Best regards,
Trademax
Good Price and service
Good Price and service. The order was delivered within specified time. And the furniture is of good quality.
The only thing: it's a good idea to see more exact pictures. For example my tv-bord has a transparent glass tabletop, but on the Picture in the shop it looks smoky-grey.
January 22, 2019
Unprompted review
Good service,
January 2, 2019
Unprompted review
En god handel
December 17, 2018
Unprompted review
Great product variety and fast service!
Great product variety and fast service!
Not sure if there is the option on the website to have the product delivered up to the apartment (I live on the 2nd floor). At lease when I purchesd the product I did not see any option to choose this type of delivery.
December 11, 2018
Unprompted review
Reply from Trademax.dk
Dear Alexandru,
Thank you for your review! We are happy to hear that you are satisfied with your purchase.
Carry-in service can be added by contacting our customer support. The cost for the service is 495 kr. You can contact us here:
https://www.trademax.dk/kundeservice
Please don't hesitate to contact us, if there is anything else we can help with.
Best regards,
Trademax
Very good and fast delivery.
Very good and fast delivery. Very flexible and the furniture was exactly as in the pictures. I ordered twice from them already and I am very happy.
December 8, 2018
Unprompted review
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