Trademax.dkReviews 

3,212
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Title: Extremely disappointed – poor quality after only 3 years I am extremely disappointed with my experience with Trademax. I purchased a sofa about three years ago, and the seat cushions... See more

Rated 1 out of 5 stars

I bought a sofa almost a year ago, and shortly after, it was defective. After countless emails and three months of back-and-forth (they tried my patience, but I didn’t give up), they finally said th... See more

Rated 2 out of 5 stars

Delivery time on their website and the received email order confirmation said 12-20 working days. Money from account they withdraw with impressive speed however the next mail says that the order has b... See more

Rated 4 out of 5 stars

Overall, a good experience I would say. I ordered a TV-table and a sofa. The TV table is really nice and qualitative, I'm happy about it. I was however disappointed about the sofa, as the quality... See more

Company replied

Company details

  1. Furniture Store
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Day Spa
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Information provided by various external sources

Trademax startede sin virksomhed I Sverige 2008 og er i dag, en av de førende og hurtigst voksende e-handels firmaer i norden. Trademax driver i dag virksomhed i både Danmark, Norge, Sverige og Finland med både online-salg og fysiske butikker. Vi specialiserer på at presse priserne på kvalitetmøbler helt i bund gennem fordelagtige kontrakter direkte med fabrikker. Det er et koncept, det har vist sig populært hos vores kunder.


Contact info

1.9

Poor

TrustScore 2 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(3,212)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Good price, great quality

Good price, fast delivery and quality better than I was expecting. I was skeptical if a 1400kr marble table is any good, but I am very pleasantly surprised.

November 27, 2018
Unprompted review
Rated 1 out of 5 stars

Really bad experience with Trademax.dk

Really bad experience with Trademax.dk
1) the furniture got delivered in pieces/flatpacks into my apartment. For the price I paid for this furniture, I was clearly expecting a mounted furniture to be delivered or the delivery crew to mount it.
2) the mounting instruction guide is full of errors, where drawings do not represent graphically correctly several parts, as a result you have to guess what to use and waste a lot of time. Ikea mounting instructions are much clearer and accurate in comparison.
3) low quality materials for what you pay, furniture made of particleboard.

September 11, 2018
Unprompted review
Trademax.dk logo

Reply from Trademax.dk

Hi Maxence,

We're sorry if you are not satisfied with your product.
To clarify, it is standard that furniture is not mounted when delivered, and we do not offer any extra services that provides this option.
Unfortunately we can not see that you have contacted our customer service about the errors in the instructions, but they will be happy to help you if you do!
Furthermore, the materials which the furniture is made of, is stated on our webside. This is not something we hide, and was clearly stated under the product specifikations.

Please do not hesitate to contact our customer service, if you have any questions or errors you want help with.

Best regards,
Trademax.

Rated 1 out of 5 stars

To many things went wrong

I will just list the things that was wrong. I understand that mistakes can be made. But this many is really uacceptable!

Wisconsin lounge set 9 persons:

Overall the product looks cheap and not quality. Paid 7500 dkr for it. Ill bet if they used only 200-300 dkr more on the quality, it would look like a million.

1. Delivery....promised 10-15 days. But it toke 6 weeks!

2. Lounge garden set, shown as black but is grey! I got a little compensation for that. After this they wrote a sidenote, that it may look grey in the sun...IT IS GREY IN ALL WHEATHER!

3. two holes found in the polyrattan, and it looks really cheaply made. 2 cushions hade poor stichting. Had them replaced.

4. 3-4 weeks after delivery the cushions are faded by the sun so they look 3-4 years old. Not compensated

August 23, 2018
Rated 4 out of 5 stars

Great product

Great product, I'm so happy with my Clemens wooden lounge set, it's great quality. The cushions are firmer than I expected, but good.

It did take a lot of assembly (difficult if you're alone!) but that's not surprising.

One thing lost a star- Trademax _please_ make it clearer on your website and when ordering that delivery is TO THE CURB, not your door if you live in an apartment! I had to sort out a drama when they tried to leave 5 gigantic boxes in the small shared entryway with the restaurant downstairs. Luckily I eventually was able to sort it out with the deliveryman, as living alone I would have had no way to get the boxes upstairs! So it was fine in the end, could have done without the additional stress though!

All in all a good transaction and I'm very happy with the product.

August 16, 2018
Unprompted review
Rated 3 out of 5 stars

Had trouble delivering the furniture to…

Had trouble delivering the furniture to me. The delivery contractor said they had sent a message to me on three different occasions but I never received any, not to my phone and not by email. Delayed a week longer than necessary.

August 7, 2018
Unprompted review
Trademax.dk logo

Reply from Trademax.dk

Hi Sigurdur,

We're sorry to hear that you had trouble with the delivery of your order. This kind of feedback is very important for us, so we can improve!
We will also inform Bring, so we can eliminate this problem in the future.

Please do not hesitate to contact our customer service, if you have any questions.

Best regards,
Trademax.

Rated 1 out of 5 stars

Our order was listed as "in stock" with…

Our order was listed as "in stock" with a delivery time of 10-15 days. The actual delivery time turned out to be more than 6 weeks......not happy.

July 9, 2018
Unprompted review
Trademax.dk logo

Reply from Trademax.dk

Hello Peter,

We apologize for the delay! It has been caused by some rare and unfortunate logistical errors. If you have not yet been duly compensated for this hassle please don't hesitatet to ask our customer service about this:
https://www.trademax.dk/kundeservice

We apologize for the inconvenience!

Best regards,
Trademax

Rated 2 out of 5 stars

Not impressed with loungesofa

June 26, 2018
Unprompted review
Trademax.dk logo

Reply from Trademax.dk

Hello Ib!

If you are dissatisfied with you purchase you can return it within 14 days from delivery. Simply contact our customer service, if you would like to return you lounge sofa:
https://www.trademax.dk/kundeservice

Best regards,
Trademax

Rated 4 out of 5 stars

Good service

June 19, 2018
Unprompted review
Trademax.dk logo

Reply from Trademax.dk

Hej Sital,

Tak for din anmeldelse.

Det glæder os at du er tilfreds med din oplevelse hos os.

Venlig hilsen,
Trademax.

Rated 4 out of 5 stars

We ordered some garden furniture and a…

We ordered some garden furniture and a couple of pieces arrived defected.
Customer Service handled immediately (thanks Katrine S.!) and goods will be replenished.
4 stars, because of the inconvenient or it would have been 5 stars!

June 19, 2018
Unprompted review
Rated 1 out of 5 stars

Disappointing product and customer service

I was very disappointed with the product i received from Trademax. I don't think it looks like in the photos in their website.The color is grey while in the photos or description it says black. I raised this dissatisfaction with customer service and I felt they couldn't care less and they were no particularly polite or respectful in their tone while writing to me.

June 7, 2018
Unprompted review
Trademax.dk logo

Reply from Trademax.dk

Hello Vanessa,

If you are dissatisfied with your purchase you always have the right to regret and return your purchase within 14 days from delivery. Simply enter your order number and fill out the return form here:
http://claims.trademax.se/dk/ordernumber/

A service handler will then contact you within 1 work day and make sure the goods are collected and returned to us.

Best regards,
Trademax

Rated 4 out of 5 stars

I ordered my product around September …

I ordered my product around September and the delivery is scheduled until Feb next year

February 5, 2018
Unprompted review
Trademax.dk logo

Reply from Trademax.dk

Hello Lourdes,

Thank you for pre-ordering your garden furniture from us for the 2018 season!
The items are now in stock, a bit earlier than initially expected and advertised, and your order has therefore been sent from us already. You should receive your items within a few days.

We hope you will order from us again in the future.

Best regards,
Trademax

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