Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more
Company replied
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Review summary
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The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more
I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more
Company replied
Excellent Service. Items are brand new, competively priced and delivered very fast. Their website will guide you for their stock levels when you place your order. I have purchased items from them on s... See more
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Company details
Written by the company
Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!
Contact info
Model Railway Magic, Unit 15 The Bull Centre, Stockton Lane , YO32 9LE, York, United Kingdom
- 01904215416
- help@traintrax.co.uk
- www.traintrax.co.uk
4.9
Excellent
971 reviews
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Attentive attention and good customer…
Attentive attention and good customer service. Items arrived safely and quickly. Thoroughly recommended.
April 7, 2025
Reply from Train Trax
Hi Greig, thanks for leaving us a review, we really appreciate it!
5 stars to traintrax!!!!!
5 stars to traintrax!!!!!
Also helpful, approachable, and prompt.
Kieren ALWAYS answers my stupid questions and never gets annoyed!
April 7, 2025
Reply from Train Trax
Hi Greg, it's me, Kieren ;p You're most welcome, thank you for spelling my name right and most importantly, thank you for taking the time to leave us a review!
Reply from Train Trax
Thanks Keith, fantastic review from a friendly helpful customer!
When is Kato really Dapol
I thought I was buying 4 grey Kato, made in Japan, quality wagons. When they arrived they were 4 average grey wagons in a Dapol box with a Guagemaster label glued on. Any explanation, since your advert claims "exclusively Kato! ". AH.
After rapid response from Train Trax and using the wagons, I am happy with them and glad to update my bad-tempered review. 5 ⭐ for service.
April 3, 2025
Reply from Train Trax
Hi Alan,
The wagons are sold as an addition to the GM2000105 BR Industrial Freight Starter Set, which is a collaboration between Kato, Gaugemaster and Dapol. As such we sell them in addition to the train set which is a predominantly Kato product.
We apologize for the confusion, we will get the listing adjusted to more clearly indicate they are not a Kato product, but an addition to a Kato collaboration product.
We offer a no quibble returns policy should a product not meet your expectations, please contact us by email in such an event and we can arrange replacement or refund.
Kind Regards.
Reply from Train Trax
We like it quick! Thanks for taking the time to drop us a review.
Reply from Train Trax
Thanks for dropping us a review, we appreciate it!
great service
great service, amtrak surfliner 9 car set exellent one of the best. had to phone about a query, sorted out straight away, exellent service . will use Train Trax again.
March 31, 2025
Reply from Train Trax
We love the Surfliner too! Nice to have trundling around the office test track! Glad we ticked the right boxes for you! Thank you for taking the time to leave us a review, it's most appreciated.
My Go-To Kato supplier.
Everything I look for in an online supplier for my model railway items; clear competetive pricing, live stock levels, good communication and well packed parcels with tracking.
Train Trax is my Go-To Kato supplier and highly recommended.
April 7, 2025
Reply from Train Trax
Thanks for taking time to drop us a review Chris! We're glad we're ticking all the good boxes, we try hard!
Simply professional and responsive
April 1, 2025
Reply from Train Trax
We try to do our best! Thank you for taking the time to leave us a review!
Easy to navigate web site to find my…
Easy to navigate web site to find my exact requirements, good stock of Kato accessories, and quick turnaround , what's not to like??
March 31, 2025
Reply from Train Trax
Under-cooked Brussels Sprouts. That's what we don't like here at TT Towers! Thank you or taking the time to leave a review, we really appreciate it!
Great service quick delivery well…
Great service quick delivery well packaged. Thank you
April 1, 2025
Reply from Train Trax
No thank YOU! I'm glad we can help share a little model railway joy with you!
Reply from Train Trax
Thank you for taking the time to leave a review, we appreciate it!
Train Trax provided an exelent and…
Train Trax provided an exelent and professional service with first class customer
Care.
Highly recommended.
March 31, 2025
Reply from Train Trax
Thank you for your time leaving a review John, we glad we're doing it right!
Great service
Easy to order, prompt delivery and notified when delivered. Will definitely use this company again.
March 26, 2025
Reply from Train Trax
Thank you for taking the time to let us know! We look forward to seeing you again!
Items in stock
Items in stock, what wasn’t was quickly obtained. Reasonably priced and prompt delivery.
March 11, 2025
Reply from Train Trax
Thanks Len, we do try our best to get wheat we can, glad we did a good job! Thank you for dropping a review!
Great service as always thank you mike
March 26, 2025
Reply from Train Trax
Thanks Mike, always good to see returning customers, we appreciate you sticking with us!
Reply from Train Trax
We love hearing we've done a good job! Thank you for taking the time to drop us a review!
Very efficient service
Clear, helpful and easy to navigate website. Competitive prices. Good communication and prompt delivery.
March 20, 2025
Reply from Train Trax
Thank you for the wonderful feedback!
Reply from Train Trax
You're most welcome, thank you for taking the time to review us!
Nice product let down by a faulty…
Nice product let down by a faulty coupler which fell off and and finally after many attempts broke
VERY annoying why cannot the manufacturers supply a couple of spares with the set.
March 26, 2025
Reply from Train Trax
Hi Reginald, could you email is a few details of the problem? We are always happy to repair or replace faulty components on trains purchased from us.
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