Train Trax Reviews 

971
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting the helpful and friendly communication from staff, which makes the ordering process smooth and efficient. Many people appreciate the prompt processing and fast delivery of their orders, with items arriving quickly and well-packaged. Reviewers frequently highlight the high quality of the products and the competitive pricing, making it a reliable source for their needs. However, some customers also noted that while the products are excellent, there was limited information on how to combine items or choose the correct track, suggesting a need for better product guidance.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Product

Users describe positive interactions with product, consistently praising the high quality and competitive... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Price

Clients share positive opinions on price, consistently finding them competitive, reasonable, and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more

Company replied

Rated 5 out of 5 stars

The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more

Rated 5 out of 5 stars

I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more

Company replied

Rated 5 out of 5 stars

Excellent Service. Items are brand new, competively priced and delivered very fast. Their website will guide you for their stock levels when you place your order. I have purchased items from them on s... See more

Company replied


Company details

  1. Hobby Store
  2. Model Train Store

Written by the company

Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!


Contact info

4.9

Excellent

TrustScore 5 out of 5

971 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(971)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent rapid service

Excellent rapid service. Great prices. Certainly worth a look.
I'll be shopping here again.

May 15, 2025
Train Trax logo

Reply from Train Trax

Thank you for the lovely review, we look forward to seeing you again!

Rated 5 out of 5 stars

Great emails

Great emails. Good customer service. Totally recommended.

May 14, 2025
Train Trax logo

Reply from Train Trax

Thank you very much for taking the time to give us a review, we appreciate it!

Rated 5 out of 5 stars

I had a locomotive repaired by Train…

I had a locomotive repaired by Train Trax (bought from another supplier). The repair was carried out very quickly. The item was returned within a week of postage. The cost was very fair considering the intricate work carried out. Overall excellent service.

May 14, 2025
Rated 5 out of 5 stars

First time customer

First time customer - spoke and emailed with Ian and Kieren who were both helpful and kind. Place my order and it arrived without too much fuss a few days later.

May 8, 2025
Rated 5 out of 5 stars

Kato track

Easy to search through the stock and see how many items are available. Found my items at a good price and they arrived in just a couple of days.

May 9, 2025
Rated 4 out of 5 stars

Great little plans

Rapid delivery of an intriguing product. Certainly gets you thinking about minimum space layouts, though the possibility of a hexagonal plan is very attractive.

April 14, 2025
Rated 5 out of 5 stars

A Great service.

They told me when the item I was after was once again in stock. A quick delivery, and good service.

April 8, 2025
Train Trax logo

Reply from Train Trax

We do our best to keep everything we can in stock, we know how frustrating it is waiting for your shiny new toys so we let you know as soon as we can. Thank you for taking the time to leave us a review, we really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look