Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more
I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more
Company replied
Excellent Service. Items are brand new, competively priced and delivered very fast. Their website will guide you for their stock levels when you place your order. I have purchased items from them on s... See more
Company replied
Company details
Written by the company
Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!
Contact info
Model Railway Magic, Unit 15 The Bull Centre, Stockton Lane , YO32 9LE, York, United Kingdom
- 01904215416
- help@traintrax.co.uk
- www.traintrax.co.uk
4.9
Excellent
971 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, reliable service and speedy delivery.
My order was submitted overnight, processed the next day, and dispatched really quickly. Arrived safely packaged. I could not have asked for more.
May 20, 2026
Unprompted review
Reply from Train Trax
Hi Peter, thank you so much for taking time out of your day to drop us a lovely review and rating, we really appreciate it!
Never had any problems with traintrax
Never had any problems with traintrax. Delight to deal with and very informative. Recent purchase of class 77 kato arrived in A1 packaging.what more could you ask for.5 star.
October 1, 2025
Reply from Train Trax
Hi Kevin, thank you kindly for the nice words and the review! We do try our best to be helpful!
Train Trax are first class with…
Train Trax are first class with service.
Specialising in Kato product.
June 4, 2025
Reply from Train Trax
Hi Keith, thanks so much for taking the time to drop us a review and a rating! It's much appreciated!
Recently purchased an order of Kato…Unitrack N Gauge
Recently purchased an order of Kato Unitrack from TrainTrax, quick delivery and all items arrived as expected. Great range of stock on their website and at competitive prices. Definitely recommend.
April 1, 2026
Unprompted review
Reply from Train Trax
Hi Richard, thank you for taking time out of your day to leave us a review, it's very much appreciated by us here at TT!
Always great service.
August 4, 2025
Reply from Train Trax
Thank you for taking time to leave us a review, it's very much appreciated! I'm glad we're keeping up the good service, we do try!
Brilliant 100% 5* company
Brilliant 100% 5* company. My order arrived extremely quickly. You always know you are buying quality and at a very good price. I did purchase the wrong items but they will be very useful (my own fault). Many thanks guys for all your hard work.
March 18, 2026
Unprompted review
Reply from Train Trax
Thanks so much for the wonderful review! We try very hard to give the best we can and we're so happy you're pleased. There's no shame in getting the wrong thing, we'll always exchange it for you if we can. Happy modelling!
Great things from train trax
the itams that i have brough from train trax have been of very great quilaty and have always arrived on time or before there due date
February 2, 2026
Reply from Train Trax
Thank you so much for taking the time to leave us a lovely review. We appreciate it!
Very consistent and fast service
Very consistent and fast service. A good reliable supplier
January 30, 2026
Reply from Train Trax
Thank you for taking the time to drop us a review, we're happy to see we're keeping up the good work!
Reply from Train Trax
Thank you kindly for the kind review
Excellent service and great prices
January 29, 2026
Reply from Train Trax
Thank you for taking the time to leave us a review, we do try our best!
Straightforward to browse the website…
Straightforward to browse the website and study the details before choosing, eqully strightforward order placement and payment. Prompt and well packed delivery.
January 29, 2026
Reply from Train Trax
Thank you for taking the time to drop us a review. We're glad you found the process straightforward, we like to keep things simple!
Reply from Train Trax
Thank you for the kind words, we do our best to make everything as painless as possible!
Really fast dispatch and delivery
Really fast dispatch and delivery. Well packed in strong box.
Easy to use website
January 27, 2026
Reply from Train Trax
Thank you for taking time to drop us a review, we're super happy that you're happy!
A Great KATO N Scale UK Supplier
I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier,
I emailed Train Trax to ask a few questions, and had a quick reply from Keiren, who was very helpful, and gave a link to the exact product I was wanting.
I followed the link, I placed an order, the quick PayPal checkout was available, and my item was delivered in super quick time,
The whole Transaction was smooth and un- complicated.
From Enquiry to delivery the service was spot on, they stock all of the Kato range, here in the UK,
I am currently placing another order,
I am very pleased I found this business in the UK
January 15, 2026
Unprompted review
Reply from Train Trax
Thank you so much for the lovely review! We always do our best to get you what you need, we love hearing back and this review has brightened our day!
Excellent Service
Excellent Service. Having not known much about Train Trax I found that they stocked items I had been looking for. The items arrived quickly and securely packaged.
This is my second purchase and I am very pleased with the service received.
January 15, 2026
Unprompted review
Reply from Train Trax
Thank you for coming back and also leaving a lovely review! We appreciate it very much, I'm glad we're keeping up the expected service!
Reply from Train Trax
Thank you for taking the time to leave us a lovely review!
Niseko Express sets
Pre ordered Fast and efficient service as soon as available. Top quality products.
January 7, 2026
Reply from Train Trax
Thank you for your kind review Mike.
Postage cost too high
January 6, 2026
Reply from Train Trax
Thanks for the review.
We know postage costs can feel high, especially on smaller orders. For what it’s worth, we already subsidise delivery in most cases.
There are only a few options for any retailer: charge what it actually costs to pack properly and ship with tracking, quietly increase product prices to hide the delivery cost, or use bottom-tier carriers and cut corners on packaging and service.
We’ve chosen to keep prices fair and send parcels properly, not gamble on the cheapest option.
Reply from Train Trax
Thank you for your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.