Train Trax Reviews 971

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, noting that items arrive quickly and are well-packaged. Many highlight the excellent service, describing it as friendly, helpful, and efficient, with quick responses to inquiries and easy order processing. Reviewers are also very satisfied with the quality of the products, which are often described as brand new, competitively priced, and in excellent condition. However, some customers also noted a lack of detailed product information on the website, making it difficult to combine items or understand specific product uses. Additionally, a few people mentioned issues with packaging for smaller items, feeling that a jiffy bag for protection was not good value for the postal cost.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast dispatch... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency from... See more

Product

Reviewers mention positive feedback about product quality, with many noting that items are brand new, of... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of the ordering process... See more

Price

Consumers find price to be positive, consistently reporting competitive and good value prices for products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more

Company replied

Rated 5 out of 5 stars

The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more

Rated 5 out of 5 stars

I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more

Company replied

Rated 5 out of 5 stars

Excellent Service. Items are brand new, competively priced and delivered very fast. Their website will guide you for their stock levels when you place your order. I have purchased items from them on s... See more

Company replied


Company details

  1. Hobby Store
  2. Model Train Store

Written by the company

Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!


Contact info

4.9

Excellent

TrustScore 5 out of 5

971 reviews

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Asks customers to review

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4.9

All reviews

(971)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice

Great advice, ship quickly. Will use again and again and again.A++++++++

January 5, 2026
Train Trax logo

Reply from Train Trax

Brilliant to hear it all arrived safely. Thanks for your support.

Rated 5 out of 5 stars

Excellent company.

Excellent company.
Top service, communication & communication.
I have dealt with Traintrax for many years now & have never had one bad experience.
Highly recommended.

January 5, 2026
Train Trax logo

Reply from Train Trax

Lovely to read this – thank you for the feedback.

Rated 5 out of 5 stars

Top outfit!

I have placed a substantial series of orders over the past month and all have been fulfilled and posted immediately. The best service I have ever received from any model railway retailer.

January 5, 2026
Train Trax logo

Reply from Train Trax

Delighted you’re happy. If you ever need a hand, just shout.

Rated 5 out of 5 stars

Speedy and well packed

Ease of ordering, swift delivery and well protected packaging

January 5, 2026
Train Trax logo

Reply from Train Trax

Cheers for the 5 stars – we’re grateful.

Rated 5 out of 5 stars

As always great to deal with

As always great to deal with. Website lets you know if what you want is in stock and how many they have. Fast shipping and good all round service

January 2, 2026
Train Trax logo

Reply from Train Trax

Really glad it went smoothly. Thanks again for the order and the review.

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. When they say its in stock, its in stock. Will definitely use them again. Mike H.

January 2, 2026
Train Trax logo

Reply from Train Trax

Thanks Mike! We’ll do our best to keep it that way.

Rated 5 out of 5 stars

Fast delivery, excellent prices!

Excellent company! Put an order in early December 2025 for some Kato bits. Delivery was fast and simple all turned up in good order. I would 100% use you guys again without hesitation. Thank you!

November 26, 2025
Train Trax logo

Reply from Train Trax

Thanks for the review and the 5 stars – much appreciated.

Rated 5 out of 5 stars

Sourcing n guage bridges

The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the well packaged bridges within three days. Great service from this friendly company and will certainly be using them again.

December 2, 2025
Rated 5 out of 5 stars

1st class service

I been buying from train trax for some time nowi found them to be my no 1 supply for all my kato products very good prices. There postal service always arrive very quickly and always well packed. Iv spoken to them on the phone i find them always helpful polite.

September 5, 2025
Rated 5 out of 5 stars

Positive first experience

This was my first order with Train Trax, although I've dealt with them in person at shows. The process of placing my order was easy, the turnaround was prompt and everything was delivered in a sturdy box. I'm very happy with the service I received.

December 1, 2025
Rated 5 out of 5 stars

Good supplies of kato

They keep a lot of kato stock and I’ve asked lots of questions over the months maybe years as time goes so quick.
I’ve ordered to much but you never know until you build your layout I didn’t plan it and much bigger than I thought would be on an 9th by 5 ft board thanks to the guys and girls
James T

November 28, 2025

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