Train TraxReviews 

971
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting the helpful and friendly communication from staff, which makes the ordering process smooth and efficient. Many people appreciate the prompt processing and fast delivery of their orders, with items arriving quickly and well-packaged. Reviewers frequently highlight the high quality of the products and the competitive pricing, making it a reliable source for their needs. However, some customers also noted that while the products are excellent, there was limited information on how to combine items or choose the correct track, suggesting a need for better product guidance.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Product

Users describe positive interactions with product, consistently praising the high quality and competitive... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Price

Clients share positive opinions on price, consistently finding them competitive, reasonable, and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more

Company replied

Rated 5 out of 5 stars

The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more

Rated 5 out of 5 stars

I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more

Company replied

Rated 5 out of 5 stars

Excellent Service. Items are brand new, competively priced and delivered very fast. Their website will guide you for their stock levels when you place your order. I have purchased items from them on s... See more

Company replied


Company details

  1. Hobby Store
  2. Model Train Store

Written by the company

Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!


Contact info

4.9

Excellent

TrustScore 5 out of 5

971 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(971)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service and delivery with good…

Quick service and delivery with good price and service even if delivery cost a little high, thank you TrainTrax

September 2, 2025
Train Trax logo

Reply from Train Trax

We try and keep our postage prices as low as possible but we are unfortunately beholden to the whims of the postal service and even make a loss at the current rates. We do our best and we're happy to meet your expectations! Thank you for taking the time to leave us a nice review.

Rated 5 out of 5 stars

Comprehensive Kato stock.

Prompt delivery, competive price all good many thanks, will soon be ordering again.

September 2, 2025
Train Trax logo

Reply from Train Trax

Thank you for taking the time to leave us a lovely review, we appreciate it!

Rated 5 out of 5 stars

Information

Questions asked answers given parts supplied fast

September 2, 2025
Train Trax logo

Reply from Train Trax

Bish, Bash, Bosh! Just how we like it! Thank you for leaving a lovely review!

Rated 5 out of 5 stars

Kato unitrack

Really impressed how quickly my items arrived at the door. Well packaged. They always seem to have everything I want in stock.

September 1, 2025
Train Trax logo

Reply from Train Trax

We do try and keep everything in stock where we can! Thank you for leaving us a lovely review.

Rated 5 out of 5 stars

Great deals

Really fast delivery with good communication throughout the order process. Products are really good and competitive for the UK market.
Wish I’d planned my layout first as at the moment I’m ordering every week.

September 1, 2025
Train Trax logo

Reply from Train Trax

We're just happy watching your layout grow! Thank you for taking the time to leave a lovely review!

Rated 5 out of 5 stars

I am very happy with the service givin…

I am very happy with the service givin by taintrax my purcase was swift packed well and deliverd on time kato n gauge track is perfect for my new layout recommend traintrax p prosser

August 29, 2025
Train Trax logo

Reply from Train Trax

Thank you for taking the time to leave us such a kind review!

Rated 5 out of 5 stars

Excellent the small time from placing…

Excellent the small time from placing order to notification of being posted.

August 7, 2025
Train Trax logo

Reply from Train Trax

We like to get your stuff to you asap, nobody likes waiting to play trains! Thank you for taking time to leave a review.

Rated 4 out of 5 stars

New online customer

Although I am not a new customer, this was the first time that I had ordered on line. Placed the order on Wedensday morning and the items were delivered on Saturday afternoon.

August 6, 2025
Train Trax logo

Reply from Train Trax

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

You will struggle to find anyone better

Fantastic products, great prices, fast dispatch times, reliable postage and the best customer you can experience. Highly recommended

Daves_Trains_Official TikTok

August 11, 2025
Unprompted review
Train Trax logo

Reply from Train Trax

Thanks for the kind review, we always try our best, glad it's working!

Rated 5 out of 5 stars

Swiftly dispatched with email updates

Swiftly dispatched with email updates. Easy company to buy from online.

August 5, 2025
Train Trax logo

Reply from Train Trax

We like to keep things simple and easy, we don't like complicated stuff ourselves! Thank you for the kind review!

Rated 5 out of 5 stars

Excellent Kato specialist

Fragile items well packaged. Friendly customer interface with fast and efficient order processing, even though Train Trax had just moved their HQ

August 4, 2025
Train Trax logo

Reply from Train Trax

It was definitely an "all hands on deck" period! Thank you for the lovely review!

Rated 5 out of 5 stars

Great Service

Great Service. Fast delivery. Competitive prices. 👍

August 4, 2025
Train Trax logo

Reply from Train Trax

Thanks for the great review! These are the things we always try and get right.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look