Train TraxReviews 

971
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting the helpful and friendly communication from staff, which makes the ordering process smooth and efficient. Many people appreciate the prompt processing and fast delivery of their orders, with items arriving quickly and well-packaged. Reviewers frequently highlight the high quality of the products and the competitive pricing, making it a reliable source for their needs. However, some customers also noted that while the products are excellent, there was limited information on how to combine items or choose the correct track, suggesting a need for better product guidance.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Product

Users describe positive interactions with product, consistently praising the high quality and competitive... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Price

Clients share positive opinions on price, consistently finding them competitive, reasonable, and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more

Company replied

Rated 5 out of 5 stars

The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more

Rated 5 out of 5 stars

I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more

Company replied

Rated 5 out of 5 stars

Excellent Service. Items are brand new, competively priced and delivered very fast. Their website will guide you for their stock levels when you place your order. I have purchased items from them on s... See more

Company replied


Company details

  1. Hobby Store
  2. Model Train Store

Written by the company

Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!


Contact info

4.9

Excellent

TrustScore 5 out of 5

971 reviews

5-star
4-star
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1-star

Asks customers to review

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4.9

All reviews

(971)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It's a good model and it runs well

It's a good model and it runs well. However I don't think for a postal cost £4.96 a Jiffy bag for protection represents good value for money. Use a box next time.

August 1, 2025
Train Trax logo

Reply from Train Trax

Hi Michael, whilst we have never had issues with breakages using Jiffy bags and extra bubble-wrap, should you wish us to dispatch in a box we are always happy to accommodate.

Rated 5 out of 5 stars

Great customer service with helpful staff

Great customer service with helpful staff you can speak to on the telephone.
Speedy posting/delivery and items well packaged.
Great experience and will definitely be back when needed.
Thank you very much! :)

July 28, 2025
Rated 5 out of 5 stars

Prompt

Prompt, quick service received safely within a few days of ordering.

July 28, 2025
Rated 5 out of 5 stars

Excellent

Items exactly as described, very good quality. Very well packaged. Very quick response time. Very happy customer!

July 14, 2025
Train Trax logo

Reply from Train Trax

We try our best, because nobody likes waiting for their tiny trains! Thank you kindly for leaving us a lovely review.

Rated 5 out of 5 stars

Excellent service

Excellent service,
My order arrived within 48 hours

July 14, 2025
Train Trax logo

Reply from Train Trax

We aim to please and Royal Mail rarely let us down! We're glad it all went to plan! Thank you for leaving us a lovely review!

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