TransUnion Reviews 255

The worst possible customer service. I was trying to activate my account using an activation code. I had to call six times before they resolved the issue. They barely speak English. I would never pay for this. The worst!

Absolutely useless customer service. They repeat information from a script and dont listen. They told me I couldn't verify personal information because I have two last names and one last name was listed as my middle name instead of a last name.

I cannot give 0 stars, so have to put 1 star. TransUnion is an absolute disgrace as a credit score provider and should be investigated by the Ombudsman. Frankly, they shouldn’t even exist in their current form, they are inaccurate, shoddy and their inompetence and inaction destroy people’s lives, as you can see from the many 1 star reviews here.

In our case, Octopus Energy confirmed a default on my credit file was incorrect and twice instructed TransUnion to remove it. Experian removed the same record in 24 hours. TransUnion? Still sitting there months later.

We’ve rung them daily to make them aware of Octopus’ requests and try to speed things up yet they keep assuming we’re “disputing” the default, which is completely wrong. Only on our sixth phone call did one member of staff finally understand what we were asking. Even then, she admitted there was nothing she could do to make management read our email quickly to the central automatic email (the exact same email TransUnion is responding to 1 star reviews with, trust me, don’t hold your breath, no one will respond!)

Our 6th phone call also shed light that “management” have no phone line. They “respond via email only”. Yet as indicated, our detailed email which cc’d Octopus (based on their recommendation) has had zero reply. There are “no internal comms” between the call centre and management, only a central admin channel to write and attach notes in an attempt to escalate your claim, so they can’t even check if anyone is actioning it. They cannot ring that team to get them to action it immediately.

If you look at the sheer number of bad reviews on here, the backlog must be massive, so I probably won’t get a response for a long time. Overall they’ve said 28 days to respond, even 5-6 weeks. This issue started back in May, so they can’t even stick to their own timelines. Meanwhile, we’re being held hostage from getting a mortgage because TransUnion can’t do their job.

Shocking company. Slow. Inaccurate. Utterly unaccountable. This is not just incompetence, it’s actively damaging people’s lives.

If there is 0 i ll chose it. The worst company and customer service i have seen in my life so far

The information they have is incorrect and they would not listen at all, just patronized me. Terrible. I had to get in touch with my bank manager.

1 star because ZERO isn't an option. They are, by far, the worst collection of incompetent buffoons I have ever had the displeasure of dealing with. Lazy, slow, uninformed, rude and downright stupid. Why do I have to press option #1 for English if I can't get someone who actually speaks it!? But damn, they sure love to keep reading those preformatted scripts to the end, even when it means having t o talk over you as you're trying to explain something they clearly have no interest in understanding. I uploaded documents FOUR TIMES to resolve an issue and I got a different answer every time I called to ask the same question which NEVER GETS RESOLVED. I had one guy who I swear was high. I told him my issue and simply goy the reply, "so?" When I asked him to do his job, he said he didn't know how, and transferred me to someone who knew even less. I wish I was making this up, and it sounds unbelievable, but it true and I wish I had recorded it somehow to prove it. It's truly unbelievable how little they care about actually doing their job. Damn idiots signed me up for a monthly membership I NEVER ASKED FOR. If I didn't check my credit card, who knows how much they would have stolen! They are the most infuriation people to deal with - EVER.

Website very rarely works as intended, and if their server has an internal error and freezes up it will lock you out of your own account and then have sit on the phone to regain access to your PAID account. Waste of money just use Equifax. I unfortunately need to retain this account as my identity has been compromised, I've been through the worst of it, now i just need to monitor in case of any fraudulent activity. That said Transunion did absolutely nothing to help me during that time, Equifax had a identity recovery agent working to fight the fraudsters for me, I was told by Transunion that when they gave up, to submit disputes to clean up my credit history, like wtf. Run away folks.

they post old debt for creditors and expect you to dispute their fraudulent activity and the Scotia bank uses them for their honest clients the canadain law says 6 year for negative credit 20 years for positive and they continue to let unknown creditors post old debt

Wish i could give them a call negative stars. Pathetic company to deal with. Pray that you never have to deal with them. Their customer service is a joke. The call centre agents are lazy, try to get rid of the call as quickly as possible, have no idea what’s going on and are rude. I wish i could sue them.

I don't know where to start ! I'm afraid if I go into detail I would never find an ending to my experience ! Let me just say the Customer service is horrible ! the wait time is horrible ! The Company as a whole in my opinion is just pure sad !

Zero Stars! They are fraudulent scammers & thieves! I went to the free Equifax site to view my credit report, they had a link to see my report at TransUnion so I checked my report there as well. moments later, even though there was no mention of the option to purchase a membership, no one asked me if I wanted to buy a membership or for my credit card number yet they charged my Visa $28.19 without authorization, claiming I purchesed an annual membership at $25.00 per month + tax!!! I have been on hold now for nearly an hour & still waiting to talk to someone at TransUnion!!! I will definitely be filling a formal complaint with the CFPB regarding their unethical practice!!!

I was double charged for one month. Trying to speak to someone who could help was a nightmare. I was constantly told I reached the wrong department and given a phone number to reach another department. This went on for over 20 minutes and I was often given a previous number. In the end I had to call my credit card company who resolved it. Never using them again.

I was reported deceased. I informed them that I was very much alive. They said that I had debts in Vancouver - I never lived in Vancouver. My home address was reflected using my business address. I advised them of the change but they still managed to mess that up. They show my bank as a non-existant bank account. They showed that I had a lease with Toyota - never had. My credit rating is nil???????. My home phone is wrong

I had issues with their customer service workers and their website. The guy I spoke to was a control freak, after calling and being transferred to 4 people, the last guy was incredibly obnoxious. He refused to listen, but would cut me off to force me listen to his spiel after I had stated I talked to 3 people already, and I just wanted to have my problem fixed instead of listening to him talk about unrelated things. I don't think people really understand that if we speak to 3 people prior, we want our problem fixed, not to listen to a monoluge.

I have no clue how TransUnion is recognized as a legitimate credit reporting agency. Of the the big three, TransUnion is the only one that has had fraudulent and inaccurate information posted monthly. I’ve been filing disputes for months only to see denials and no resolutions to the disputes I know for a fact is inaccurate. Equifax and Experian zero issues

I had two transactions on my credit card from TransUnion and called my bank since I did not subscribe. I spent about one hour trying to see if I could get information on who the subscriptions was for but of course they won’t tell me even though it was my credit card used. I would say they are not a trustworthy reliable service. 0 stars if it allowed.

Absolute scam. After signing up the information was not correct. They had me living in a different town and working for an employer that hasn't existed for decades. I called to try to correct it and they wanted copies of my passport and bank info. NO I DIDN'T GIVE IT.

Awful reporting for consumers. It is a cruel joke that businesses use this site for credit approval. The information is wrong for almost all consumers, poorly run and a legal scam. How are they still in business?

I rarely complain, and certianly never do online reviews. But I reached a level of frustration that broke me. I can only agree with all the one and zero star reviews people have posted here out of shear frustration with a company entrusted with sensitive customer information and life changing assistance that refuses to provide the most basic and empathetic level of support. How can they manage someone else's affairs when they are inept at managing their own. Consider these points based on my days (plural) worth of experience to simply change an address ...
- I'm complaining here because there is no process, email, telephone number etc to voice aggravation for TU's services, processes, or website problems. Do not expect any one on the many teams you'll be passed along to (each with different numbers to call and be put on hold for) will address compliants or provide supervisory, management assistance. All of this I wish I could share personally with TU. A part of business is dealing with complaints, accept them if you have them, unless of course you are benefitting from bad reviews. (I guess we don't have a choice.)
- make sure you login to the right transunion address. There are many, and logins may be unique to each, but oddly, if you get locked out of one, your are banned at all.
- two attempts to login with masked fields. Make sure you know what you're typing or else be prepared to be locked out and have to call customer service
- the customer service folk you see on the website ... that's not them. All are rushed, speak way to fast, and combined with heavy accents make it near impossible to get any message through. After being exhausted with being asked dozens of identity related questions (some based on financial information from decades past like institution addresses of your student loan lender from 30 years ago), you will likely be unable to explain the problem, you'll get a redundant, unhelpful answer, and/or redirected to another team at another number. They give you the number because chances are good they are unable to successfully transfer your call without hanging up. I've learned that you should request a reference number for each interaction, as they will ask for one each time you get passed along. You have to ask, they don't give it openly. And be sure they do. Don't let them "forget" as they will move away from that.
- agents are unfamiliar with the processes on the website the users go through, so are unable to relate in dealing with a problem. Rather, they give conflicting information as to what the website process details
- See Kasia P's review ... exact same thing about email vs mail communication. Requested email communications on the submitted online request for address change, but confirmed in confirmation message as MAIL. Change of address requires two pieces of ID be provided, selectable from a dropdown for document selection. Make sure you record the case #when you get it. There is no way to retrieve it if you don't. There is no email confirmation of receipt of request, and CS reps cannot/will not confirm. No online ability to reference submitted request so nothing to monitor or back up claims of previously submissions if not resolved within the 30 days. Your word against their's.
It's so sad that bank's abd creditor's are relying on this company to provide information. I wonder if they, the requesting institutions, get better service, have better processes. If not, I would ask these institutions to seek a more reliable, trustworthy resource. I sure hope TU doesn't have the ability to adjust credit information. There needs to be some serious government reform.

My partner has been trying to get Transunion to acknowledge his bank accounts for 3 months. They have been absolutely useless. We still haven't solved the issue.