I ordered cash online, to be collected airside at the airport, as I usually do, but, this time, the order of collection points had been changed on the Web page - for no reason that I can fathom - and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn't use much so far had use few time and didn't find any difficulty. One thing is bad when top up the credit card we have been charged fee and when spending have to pay out charges again.
Company replied
Always find travelex has the best rate out of usual suppliers. Easy to order and collect at the airport before heading off. Staff always friendly. Only improvement would be some smaller denominations.... See more
Company replied
Everything arranged for us from transfers to experiences to provided technology were excellent! The guides (Mai and Reiko) that were arranged were wonderful! Very knowledgeable and went out of their... See more
Company replied
Company details
Written by the company
We exist to simplify your access to international money, however and whenever. Founded in 1976, we are one of the market leading providers of foreign exchange services and are present in more than 20 countries around the world. We maintain a network of over 900 ATMs and operate more than 1,100 stores in some of the world’s top international airports, major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Written by the company
Contact info
Worldwide House, PE3 6SB, Peterborough, United Kingdom
- 0345 8727 627
- customerservices@travelex.com
- www.travelex.co.uk
4.3
Excellent
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Travel money
Brilliant company, easy to order online. and delivered really quick. Would certainly use this company again.
June 10, 2026
Reply from Travelex UK
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Very reliable service
Very reliable service. money always arrives in the specified time slot. I have used you for years.
June 9, 2026
Reply from Travelex UK
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Reply from Travelex UK
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
I have been using Travelex for a few…
I have been using Travelex for a few years now and always find the process of loading and using the currency card very easy.
June 9, 2026
Reply from Travelex UK
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team
Shame can’t pick up at T2
June 9, 2026
Reply from Travelex UK
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team
Obtaining funds was straightforward.
The website was easy to navigate and funds were delivered on the expected date. The delivery required a signature which was understandable but hadn't been highlighted when ordering. The currency I ordered was not available from all foreign currency exchanges so not possible to make an exchange rate comparison but it appeared to be reasonable.
June 8, 2026
Reply from Travelex UK
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team
I was trying to get Euros at the…
I was trying to get Euros at the Airport and very much given a hard sell for the travelex card by an employee who had clearly been told that was the aim of the interaction. I ended up with something I did not want or fully understand. For instance it came as news to me that if I don't use my card (that I did not want) for a long period then I would be charged £4 per month for the privilege.
May 24, 2026
Reply from Travelex UK
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at Helpdesk.Onlinetravelmoney@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Great and safe way to get travel money…
Great and safe way to get travel money only slight negative is some of the toll roads in France don't take the card. Apart from that was really good.
I note the reply was AI, which completely takes any meaning from it in sincerity!
April 10, 2026
Reply from Travelex UK
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Excellent and hassle free!
Super easy experience. Ordered online and collected my cash at the airport after security in seconds.. no queues, no hassle. Perfect for last-minute currency needs before flying. Highly recommended! ✈️
June 8, 2026
Reply from Travelex UK
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Perfectly simple!
June 6, 2026
Reply from Travelex UK
Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
Buyback currency
Everything went well except would have been better,if like before, Travelex was situated at the airport. That would have saved time. Overall good especially buy back beneficials.🙏
May 29, 2026
Reply from Travelex UK
Hello, we’re so pleased to receive your positive review. Your feedback is invaluable as we aim to provide nothing less than 5-star service. Thank you for choosing us, and we hope to welcome you back soon. Safe travels! Kind regards, Online Support Team.
Charged for my money twice which left…
Charged for my money twice which left me short on spending money on my way on holiday....
Then had to wait 45 mins for cashier to raise issue once landing back home.
Now have to wait up to 10 days for refund.
June 5, 2026
Reply from Travelex UK
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at Helpdesk.Onlinetravelmoney@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Easy and fast transaction
Easy and fast transaction - as reliable as ever. Money in other currency available straight away. Excellent.
June 3, 2026
Reply from Travelex UK
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Good rate and speedy delivery.
June 4, 2026
Reply from Travelex UK
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
Amazing service
Amazing service. I have used Travelex many time. Mainly collecting at the airport before departure, but recent order was delivery. Both collection and delivery were delivered with excellent service 👏 will definitely recommend and use again!
June 4, 2026
Reply from Travelex UK
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Reply from Travelex UK
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Fantastic service
I won’t use anyone else for currency exchange services now. Website is easy to use, the app is also great. Ordering currency online could not be easier.
May 26, 2026
Reply from Travelex UK
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reply from Travelex UK
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.