I ordered cash online, to be collected airside at the airport, as I usually do, but, this time, the order of collection points had been changed on the Web page - for no reason that I can fathom - and... See more
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Review summary
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I didn't use much so far had use few time and didn't find any difficulty. One thing is bad when top up the credit card we have been charged fee and when spending have to pay out charges again.
Company replied
Always find travelex has the best rate out of usual suppliers. Easy to order and collect at the airport before heading off. Staff always friendly. Only improvement would be some smaller denominations.... See more
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Everything arranged for us from transfers to experiences to provided technology were excellent! The guides (Mai and Reiko) that were arranged were wonderful! Very knowledgeable and went out of their... See more
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Company details
Written by the company
We exist to simplify your access to international money, however and whenever. Founded in 1976, we are one of the market leading providers of foreign exchange services and are present in more than 20 countries around the world. We maintain a network of over 900 ATMs and operate more than 1,100 stores in some of the world’s top international airports, major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Written by the company
Contact info
Worldwide House, PE3 6SB, Peterborough, United Kingdom
- 0345 8727 627
- customerservices@travelex.com
- www.travelex.co.uk
4.3
Excellent
46K reviews
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Waited for 45mins in queue to collect
June 18, 2026
Reply from Travelex UK
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at Helpdesk.Onlinetravelmoney@travelex.com. Kind regards, Online Support Team.
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Dear Sir/Madam, Logging onto the online Card Account has been an issue before and continues to be an issue with a new money card. With Regards, Travelex Money Card Long-term Customer
Dear Sir/Madam,
Logging onto the online Card Account has been an issue before and continues to be an issue with a new money card.
With Regards,
Travelex Money Card Long-term Customer
June 17, 2026
Reply from Travelex UK
We really appreciate your review. A three-star rating tells us there’s room for improvement, and we like to hear how we can do better. Thanks for helping us improve. Wishing you all the best on your journey. Bon voyage, from Online Support Team!
Careful if ordering last minute !
Forgot to order cash so completed last minute booking online as I left for airport . Got so-so rate.
When I arrived I was told there had to be a 4 hour window between order and collection which wasn’t obvious when I booked . Prepared to cancel but kindly the lady ‘sorted’ it for me .
June 17, 2026
Reply from Travelex UK
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Collection slip-up quickly resolved.
I ordered cash online, to be collected airside at the airport, as I usually do, but, this time, the order of collection points had been changed on the Web page - for no reason that I can fathom - and I didn't notice. My currency was therefore waiting for me "landside," while I was looking for it "airside." The reason for the good review is down to the agent who was working airside at Glasgow Airport around 10:00 on 18 June, 2026. He quickly and efficiently sorted things out, without me having to go back through security etc. He undoubtedly made the start of my trip a lot less stressful than it might otherwise have been, and is to be commended. Well done!
June 18, 2026
Reply from Travelex UK
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Was quick and effective and delivered…
Was quick and effective and delivered on the day it said it would come x
June 15, 2026
Reply from Travelex UK
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
So easy to use and delivered straight…
So easy to use and delivered straight to your day on a day of your choosing
June 8, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Easy to order the currency and…
Easy to order the currency and delivered as required even with the security check. I have used Travelex before and the service was excellent and the exchange rate was very good. Thoroughly recommended
June 15, 2026
Reply from Travelex UK
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Always easy to use
June 12, 2026
Reply from Travelex UK
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
Nightmare
Nightmare. Days to respond and left with no funds while abroad. Had to take money from saving and accept charges for using. Would not talk to me because I didn’t have card number on me as I didn’t have my card. Put in request for contact 5 days ago. Was home by the time they decided to call.
June 14, 2026
Reply from Travelex UK
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at Helpdesk.Onlinetravelmoney@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Staff extremely helpful
Despite my incompetence at ordering my pickup from the wrong airport desk staff quickly sorted it out and sent me on my way with my currency. Thanks
June 13, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Never a problem.
Twice a year for Japan Yen / Sterling. Never a problem with Home delivery, and good rate.
Number one for me and my family.
January 8, 2026
Reply from Travelex UK
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Simplicity in the airport flying to…
Simplicity in the airport flying to Vietnam for the month easy. I had used the service previously for Thialand trip the exchange rate is good for the amount I change. All online very easy.
But make sure it’s the correct business as there are many that copy and scam!!
December 23, 2025
Reply from Travelex UK
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Good rates online and friendly and…
Good rates online and friendly and helpful staff at Edinburgh airside
June 9, 2026
Reply from Travelex UK
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Excellent Reliable Service
June 12, 2026
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Staff helpful efficient and friendly
Staff helpful efficient and friendly, easy process, no issues. Always could do with better rates but happy with service
June 11, 2026
Reply from Travelex UK
Hello! We really appreciate your thoughtful 4-star feedback. It’s great to know we’re on the right track. We’re always striving to make every experience a 5-star one. Thank you for your support, and we can’t wait to assist you again. Travel well! Kind regards, Online Support Team.
Very good online service delivering…
Very good online service delivering travel money on time with no problems.
Excellent service
June 11, 2026
Reply from Travelex UK
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Reply from Travelex UK
We understand how frustrating this is and want to do everything we can to help you, and make sure it doesn’t happen again. Please email our team at Helpdesk.Onlinetravelmoney@travelex.com, so we can find out more. Safe travels! Kind regards, Online Support Team.
Although……Everything is great and they are my go…
Everything is great and they are my go to for currency but it would be helpful if they could react to wishes about note denominations. €100 notes are not well received generally and smaller denominations preferred.
June 10, 2026
Reply from Travelex UK
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for orders. If you are collecting the order from a Travelex bureau, you can email: helpdesk.onlinetravelmoney@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.co.uk/. Kind regards, Online Support Team
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