Travelgenio Reviews 

We booked a ticket for our family on December 18 with a departure date of tomorrow December 21. We had yet, as of today received e-tickets. It has been since yesterday that we have sent both Travelgenio and our Netherlands partner Vliegticket multiple requests for these tickets - without success.

We have spent the ENTIRE day on the phone - both with the airline and Travelgenio Customer Service (as your NL partner is conveniently closed at 13h) and have been informed as follows:

From Travelgenio, we were told that although we have a booking number and confirmed reservation from Travelgenio, at some point in time the airline carrier cancelled our reservation, therefore our tickets could not be issued. Yet NO communication via email was sent to us informing us. This being said, we have an email confirmation from Travelgenio that indeed our tickets were guarantedd. Furthermore, your Customer Service representatives hung up on us. HUNG UP. TWICE.

From the airline carrier, we were able to obtain our booking reference numbers - both the carrier's and Travelgenio, yet were told that they are awaiting YOU to issue the tickets and confirming that they DID NOT cancel our reservation (as your Customer Service representative told us) as this is ENTIRELY IMPOSSIBLE for them to do given that there were no tickets issued.

Therefore, your Customer Service representative LIED to us and actually told us that they only other option would be to have her rebook the tickets for which we would have to incur administrative fee charges. This is an ILLEGAL act and you are committing fraud. We have paid in FULL for these tickets, and are now being swindled.

UPDATE: You have now, just NOW cancelled our tickets. One day prior to departure. Out entire holiday plan has been RUINED.

Terrible company and terrible customer service, they stole my money 3 times. My ticket got cancelled because of Coronavirus which was understandable, then I paid extra for a voucher, got cancelled again, then paid again for another voucher, got cancelled again. So paid 3 times, didnt receive any flight, and when I asked for my money back, 0 compensation. Just flat out stole my money 3 times. This company has no respect for their customers and is completely fine to steal peoples money, absolutely disgraceful, NEVER USE THIS COMPANY OR YOU WILL GET SCAMMED AND WILL LOSE YOUR MONEY!

****UPDATE 29/10/21****

I responded to travelgenio with an email about my refund, guess what? Instead of paying me back or providing any form of compensation, they had the nerve and audacity to ASK ME FOR ANOTHER PAYMENT? Absolutely f****g crazy. Can you imagine? Please all beware and never use this company, they are the worst and will steal your money!!!!! Spread the word everyone and make sure people stay away from these SCAMMERS!

i called their number to apply some changed to my ticket. my wait time was over 180 minutes and a very rude man answered at the end and said he has access to no systems. and he need to request that and wait 24 hours for response and asked me to call again after 24 hours and see if there is a response. and when i asked i am supposed to be on line again waiting for over 180 minutes to get to you just to hear your update ? he said yes of course . what a rubbish company. what a scam.

Pleasantly surprised at the customer service that I received the past 2 weeks. I booked tickets through Schipol Tickets which I could not use. I requested a refund last week and it was paid into my account today.
I find that if you are patient, your wishes will be granted ;-)
Thank you, Travelgenio!

This company is totally unreliable
they sold me a NON EXCISTING flight
Unreal but it happened
I was stucked in a airport without any help from Travelgenio.The return of my money is a joke:
Travelgenio : ask refund to the airline...
1.of a non excisiting flight
2.who is here the broker? Me or travelgenio?
Stay away from these people, a good advice

Fraud Company. Do not use.
I was trying to book a flight ticket but the payment failed for some reason. So I used another card and booked my tickets on another website. The next day I get a message from this company saying that the payment has been processed and tickets have been booked. How on earth can you do that when you show a payment failed error on your website and then book the tickets without my permission the next day with my credit card on file. Extremely questionable practices by the company. Now I have run after them for refunds.

URGENT I’m waiting waiting and waiting😡
Hi, what a STUPID company...I'm still waiting for the administrative processing of my booking. My patience has run out!
THE FLIGHT IS NEXT WEEK ON 15 JULY
EN I HAVE NOT RECEIVED
ANY SERIOUS REACTION!!!
CALL ME OR MAIL ME WITH A CAPABLE ANSWER!!!!

Booking number is 18904136

I didn’t receive any confirmation after the payment. So I ask you to confirm my booking asap. If I don’t get any confirmation within 3 hours then I will take legal action and I will even inform your bank about your mala fide practices.

Paid on IBAN: NL59ABNA0626226163
TRAVELGENIO SL via WorldPay Customer Payments
Omschrijving: 17832124274
Kenmerk: 05-07-2021 14:54 0030007418703576
Valutadatum: 05-07-2021

Ik heb via tripmonster/ travelgenio zojuist geboekt en betaald, maar krijg geen bevestigingsmail. Wanneer ik inlog met mijn e-mailadres, geeft het geen boekingen gevonden aan. Ik heb betalingsbewijs en al gemaild met reserveringsnummer, maar helaas geen gehoor.
Ik kan niemand bereiken, zowel per e-mail als telefonisch!!!

Flight with KLM in May was cancelled due to COVID and at first I decided to give the agency time out of leniency and understanding for the situation.

On January 8th I requested a refund (over 1300 Euro) and have been waiting ever since (6 months). First they send a mail in March stating they needed my banking details for refund and then nothing again. In my last communication in June they state they have to contact the airline again.

Ridiculous, this should have been resolved by now and my money refunded so I can book a new holiday.

This company is utterly unreachable, it took almost a year before we got a message that they would refund our flight that was cancelled last year because of corona. Of the amount of about 950 euros I have so far received 22 euros, which is ridiculous, insulting, and fraudulent.

Update: travelgenio likes to react very quickly on sites like this, but when you follow the instructions and write the mail with the booking number and the question they don't rush to respond or provide any service

Sent emails, tried to call and it’s been exactly one year now and I never got my refund back! This is unacceptable!!!! Air Malta confirmed they issued all refunds in April last year but Travelgenio apparently wants to keep the money.
We are going to take legal actions as there is proof they are scamming thousands of other people.

After another 3 e-mails last month a got a reaction after a bad review on this website. I asked for the RAA (refund request number) because the airlines needs this in order to help us further. After 3 e-mail Travelgenio let us know they don't have a RAA number in our case. How is this possible?? If they submitted the refund request they would have a number. So they never submitted anything?? This is de result after 6 months sending them so many e-mail. This is just unbelievable!!!

i bought my tickets in febrauary and cancelled immediately during corona, they are trying to send my money since ever then almost end of the year and they told me twice they have send me my money of are trying to do both informatin is repeatedly given!! be careful with this company i will never ever buy tickets via any agency in the future NEVER!!

i will receive as usual after this review that they will contact me of i have to contact a standard message .,. i spoke last time with people from Mexico, spain and people who don´t speak English at all... be aware !!

I have bought tickets for November 24 and they have been canceled, I have tried to contact the company to change flights or a refund but I have not had a response

I would never recommend anyone to book their flight via Travelgenio!! My flight from Amsterdam to Calicut in May was cancelled due to COVID. Several weeks before the departure date, I tried contacting Travelgenio which was almost impossible. All I received was some automated replies. So, I contacted the airlines and they told me that they have already reimbursed the full amount to travelgenio. So, you were basically lying to me in your automated replies saying you will initiate my refund as soon as the airlines did the refund. Give me back my money you scammers.

My daughter and her friend book 2 flights to Istanbul March 30,2020. The flights were canceled do to covid 19.
Since than we did not here anything or get the money back. We tried to get the money back by PayPal and per email. No money and no answer. The girls are students and they need this money. It is very upsetting.

We booked 2 tickets to Moscow in February for April, booking 77MGR2.

According to the website all is approved and even the refund was paid to the account I used to book...

We are still waiting for the 632 euros..
Most likely it is time to take legal steps now.

Regards,
Nico Veer

Dramatic. Despite numerous efforts to contact Travelgenio, no useful response. Waiting for over € 2.000 for five months now.
I have started mobilising my legal (NL) and political contacts (NL & MEP). Some reknown media on board as well.
Due to so many likewise bad experiences and many victims of supposedly treacherous Travelgenio here, I feel to join forces. My lawyers are researching and preparing a class action. When ready to start such a collective claim in court against Travelgenio, I will communicate here how to join.

Serieus ontvang je alleen maar standaardmails?

Wat is dit voor rarigheid. Stuur je een mail naar de klantenservice enige wat je terug krijgt is dit bericht:

Unfortunately we have not located any reservation with the email address you wrote us from. Please make sure to contact us by using the same e-mail that you filled in to make the reservation and do not forget to indicate the Booking ID that you will find in the confirmation email (numerical code) in the subject of the e-mail.

En het rare is wel dat ze op dit mailadres mailen dat de vlucht gecanceld is. Snap ik het nog?

Never ever book a flight or anything via Travelgenio!! Our flight to Riga in May was cancelled due to COVID. Travelgenio was impossible to contact just like everybody else here says. I kept receiving standard emails that they were busy and not to contact them. Finally I found their customer service mail on this review site and still it took forever to get an answer. Initially all I wanted was a voucher, later I got so fed up I requested my money. Finally I received an answer that I can receive a coupon which is to be used before march 2021, which is no use for me. Also I would need to pay a 50 euro service fee! I know for a fact that the airline (Baltic Air) has been giving vouchers for my flights. My friends who booked through another agent have received their vouchers without extra charge which CAN be used in May 2021 which is when we want to use it. This is a swindle: if I do not pay the 50 euro service fee, Travelgenio obviously keep the credit that Air Baltic gives. NEVER NEVER NEVER BOOK ANYTHING WITH TRAVELGENIO!!!!

We booked our flight in March and it was cancelled due to Corona virus. However, there was no response at all after so MANY attempts that we tried to contact travelgenio via phone. So we sent out three emails and only received one reply that theytold us to stop sending them emails and will get back to us. Now it's already the end of September, still no news. No refund, no vocher.. no replies.
Is there one number where we can call to finally get this issue fix? and English speaking? we are so frustrated by the situation and it's a lot of money for the trip!