Travelgenio Reviews 

Hello,

Regarding booking reference: 16917655

We have been trying to contact you for multiple weeks now through various options. However without any success. Initially we contacted you on the 30th of March to discuss the options for our flights from Amsterdam to Auckland scheduled for departure on the 18th of April in regards to the Corona Virus Pandemic and the negative travel advice to New Zealand. We tried calling, however one number was out of commission and the other disconnected and redirected us to your website. We received a generic response by mail that you would contact us 72hrs prior to the departure date. However since this didn't happen we contacted you again on 15th of April to cancel these flights. Again trying to contact you by phone, but with the same results as previously described.

When I follow up on my travel details on your website it now states the flights have been canceled! We haven't received any communication about this, nor about the proceedings of a refund. Again no response to phone calls and also the option of contacting you by form through your website has been removed.

We fully appreciate the workload you have to deal with. In return I hope you can appreciate that we would like proper information about our canceled flights that costed us thousands of euro's.

I would like to know the following and receive an email in response;

1. Can we receive partial or full compensation off the ticket price?
2. Do we have the possibility of receiving a voucher?
3. Can we reschedule our tickets?

Please contact us. Thank you in advance.

Still no response and no way of following up on Ticket #3523085. My original query wasn't addressed... (request is for a refund from Travelgenio due to a cancelled flight as per EC regulation 261/2004 (common rules on flight compensation etc)

I now see no benefit in using an agent to book airline tickets. Travelgenio - can you restore my faith?

Schipholtickets.com

Dear Madam, Sir,
I am writing you review, because I do not receive any response to my request entered in you online system for rebooking or cancelation of my flight to and from Melbourne from Amsterdam. Also your organization is not responding to phone requests.
I have entered several change reuqest and did no receive any response the numbers of the request are 15th of March 3384513, 23rd of March 3478686 and 31st of March 3537888
Etihad themselves have canceled the flight on the 1st of April
I also tried to rebook directly via the Etihad website, but since we have booked via Schipholtickets.com we need to reschedule or receive vouchers via your organization.
I ask you to respond urgently to my request. I do understand the current situation with the COVID-19 virus, but please understand our situation that we would like to get some clarity about our tickets/changing of flight/Etihad Vouchers.

Kind Regards

Hans van der A

Hi there,

I'm trying to call you for weeks now. Still no answer. Same problem as mentioned more often below. When trying to call you, the line cuts after around 5 min.

My flight has been cancelled and I haven't heard any reply or information about my cancellation since. There is no option to send you a confirmation via email or a contact form.

Please contact me asap about my refund options or possible ticket changes.

J de B

I called many times in customer service about this booking VEKYVX the departure date is this coming 24 march 2020, I have sent them several emails with no response. I send 3 times to this email customer.service@travelgenio.., until now still waiting for a response..Why the customer service line never provides good customer service? Why the line drops after 5 minutes on hold? And why no one is replying the customer's request on your website and don’t reply to the message you receive in this email customer.service@travelgenio.

I booked a KLM flight via Travelgenio.
Due to coronavirus, KLM offers to rebook (without fee) or to refund bookings for flights to Italy.
Since the booking is done via Travelgenio they told me to contact them directly.
Travelgenio refuses to do what KLM offers and ask for an official communication from the airline (KLM clearly states in their website that they rebook/refund and they say they sent the communication to the agencies working directly with them).
Travelgenio refuses to call the KLM trade support (who can confirm my ticket can be rebooked/refunded and that can be reached only by travel agents), some call operators claimed they are not allowed to do outbound calls, some others promised they will call but they don't.

MORAL AFTER 4 DAYS AND 10 CALLS: IF YOU BOOK VIA AN AGENT, IN CASE OF AN ISSUE YOU WILL BE PING-PONGED BETWEEN THE TWO AND NO ONE WILL DO ANYTHING TO SUPPORT YOU.

I have already had several telephone conversations with the customer service that have been rude and of little help with my question regarding refund of my flight (Atlas Global KK2076) that has been canceled. My flight that will be operated by Atlasglobal from Düsseldorf to Istanbul that will take place on December 29 has been canceled. I have had several telephone conversations and always receive an answer that after a week there will be more information about this. To date, after several weeks still no answer or refund...

I booked a trip with Travelgenio on November 13th, 2018 from Curaçao/Hato over Caracas/Simon Bolivar Intl. to destination Medellín/Jose Maria Cordova Intl.

One month prior to my departure the Ministry of Foreign Affairs issued a warning:

Sea and air borders with Aruba, Bonaire, and Curaçao

The sea and air border with Aruba, Curaçao, and Bonaire is closed.

You cannot travel to and from the islands by boat or plane from Venezuela. If you have any questions, contact your travel company or airline.

Due to this, the flight from Curaçao to Venezuela and from Venezuela to Curaçao was canceled and I had to book a new ticket.

On April 2nd, 2019 I asked my assistant to contact Travelgenio about this and request a refund. Travelgenio confirmed the cancellation of the flight and promised the refund would be issued within 14 days.

However, Travelgenio did NOT refund my payment within 14 days as promised and I had my assistant contact them again. This cycle repeated itself 19(!) times!

We contacted them every 14 days and every time we were told the refund would be issued within 14 days. I even got confirmation about this from one of their representatives.

I find it very hard to believe that a simple refund takes more than 9(!) months..

As a business owner myself, I am appalled by the way they conduct their business.

I made one last attempt to resolve this by sending them a final request to refund my payment.

Scam websites: Travelgenio, Travel2Be, Tripmonster and Schiphol Tickets. Don't trust these sites, there all from the same company.

DO NOT BOOK WITH TRAVELGENIO !!! READ OUR STORY
On August 11, we as a family of 4 persons, travelled back from Kuala Lumpur, via Abu Dhabi to Amsterdam with tickets booked via Travelgenio. We have encountered major problems.

Arriving in Abu Dhabi, it turned out that our 4 tickets had not been confirmed by Travelgenio to travel back to the Netherlands. They had messed up our tickets. We called the Travelgenio Helpdesk in Spain and were put on hold 3 times 45 minutes without any result.

Only because of the persistence of the Etihad aircraft staff there was an exception made and we were able to board 15 minutes before departure of the KLM aircraft.

We are very angry about this state of affairs. We expect 24/7 professional support. This was totally absent and we were left on our own at 2:00 AM. We were also to be called back, that has not happened to this date. SO IF YOU WANT BAD SERVICE AND TONS OF STRESS ... BOOK WITH TRAVELGENIO!

Johan Oostlander

Never book with travelgenio. I repeat DO NOT, they only refund you after 3 months when there is a modification or cancellation to force u to not get a refund. They just did that to me for a flight I booked in Europe from Harare to Accra. They also answer their phones after 45 minutes terrible service

I booked my ticket for a fligth with Jet Airways for 19-4-19

This flight was cancelled, I am still waiting fot the money i have to get back from Travelgenio. I received a mail that they would refund the money but I haven't yet....
First they said: It will take 3 weeks....but later 3 months.

The other flights i booked with Travelgenio were no problem!
I

So Travelgenio "replied" to my review i posted 2 days ago saying they will finally respond to my emails in a few hours ts now close to 28hours and i still have not received the so called email reply.What happenned to Customer is King or Good customer Service. Goodness gracious me can Travelgenio respond to my emails please or at least provide a phone number that works.PLEASE

Baaaad Service
Airline insolvent!!
so what.

ist not important for us.

Let it be with travelgenio.
Book over other opportunities.

Tom

I HAVE NEVER SEEN SUCH A TERRIBLE SERVICE.
They are giving me a terrible service.
I asked CS to cancel flight(reservation code: JMH8KP) and submit the documents because I purchase the medical insurance. However…

1.They never reply.
I asked what should I do but Diana(CS) didn’t give me reply for 3 days. It happened several times.
I just asked which process my cancellation going on but they ignore it.

2.Auto-reply
I’s crazy.I HAVE NEVER SEEN SUCH A TERRIBLE AND RUDE SERVICE. I think I will not be able to cancel the flight because CS just told me submit the modified document and didn’t answer so I keep sending mails with complaints. They sent me Auto-reply.

3.Call center staffs are terrible.
They keep saying the are not their customer so they can’t help it.
Then, the Diana who is responsible for mine didn’t help me. What should I do?

4.Cancellation document
They explained the condition of the canclletion but I think it is translated in Google translator. I can’t understand the Korean version although I am Korean.

It’s really ridiculous.. and crazy. I asked cancellation 3 weeks ago but nothing happened. I don’t think I have enough time

On December 2, 2018 we booked a flight for the family (5 persons) from Amsterdam to Toronto (v.v.). On April 12, 2019 we were informed that the flights have been modified and that we had to contact Travelgenio. So we did on April 13, 2019, The answer came on April 17, 2019 stating that TravelGenio is working on refund requests. We have tried to contact TravelGenio at regular times but with no replies to our mails. Jet Airways is nog officially bankrupt and we would like to know how to proceed with the refunds or reallocation of the flights. Unfortunately, TravelGenio is not responding to any of our mails. What's next?
Harry Finkenflugel

Travelgenio, you said you will get in touch with me within a few hours..... well, it has been more than 14 hours now and I am still waiting. In case you could not find my email address: ncampenhout @hotmail.com. I expect you to contact me and to refund me!

Customer service contact.
My flight itinerary was changed to depart a week later. Then there was no way clear to reach customer service except for by phone as I received error messages when I tried to send any mail to the addresses I could find. On the phone, I was given a really long customer service menu first entirely in Spanish, THEN in English.. Spent 5 euro's just to hear that they couldn't do anything but refund my ticket. I shouldn't have to pay that much for BASIC CUSTOMER SERVICE.

Really Poor service. I received an email from them saying that the time of one of my connecting flight has changed and I will have to reschedule this as I don't have enough layover time to catch this flight.
But I have been trying to contact their customer care for the past few hours and every time they put me on hold for 10 min and then the call gets cut automatically.
Very frustrating