Travel Insured International Reviews 

2,180
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 835 reviews, reviewers had a great experience with this company. Many customers found the staff to be helpful, kind, and professional, making interactions pleasant and informative. Reviewers often felt confident and assured knowing they had coverage, which reduced stress during their travels and provided peace of mind. Some people also experienced easy and prompt claim processes, with efficient communication and quick resolutions. However, some customers also noted significant delays and difficulties with the claim process, including extended waiting times and multiple document resubmissions. A few other people also felt that claims were sometimes wrongfully denied, despite their belief in clear coverage, or reported issues with support responsiveness and online submission systems.

What people talk about most

Claim

People report ambiguous experiences with claim processing, with some finding it easy and quick. Some... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the ease of... See more

Holidays

Users describe ambiguous interactions with holidays, with many expressing satisfaction that their trips went... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences... See more

Staff

Consumers generally report positive experiences with staff, highlighting their knowledge, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance Company
  4. Travel Agency

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,180)

758 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to understand options and it is…

Easy to understand options and it is clear what is covered with the insurance. Appreciate that!

June 2, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 5 out of 5 stars

I can't believe how easy & helpful - this travel insurance is great!

We purchased this insurance because my family was traveling to Thailand during a time when we felt travel could be subject to some international issues (March 2026)...This was our first time purchasing travel insurance and now I'm a total convert. The insurance was very very easy to purchase and extremely affordable. We really hoped not to have to use this, but our airline cancelled our flight home and rebooked us for two full days later which cost us a couple more days of hotel, food, and transportation. When we got home with filed claims with our airline, Air India, and they were HORRIBLE. They gave us the run around, closed our case multiple times, and used bait and switch methods to confuse us. Eventually they closed our case and offered vouchers for their airline - No Thanks. I filed a claim with Travel Insured International and within a week they accepted the claim and issued the full reimbursement for our out of pocket expenses due to Air India's cancellation of our flight. I am still speechless with how easy, convenient, and painless this claim process was with Travel Insured International. I'm leaving this review because I'm honestly impressed and just thrilled with my experience. Highly recommend this travel insurance!

June 16, 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

Thank you so much for this glowing review! We are thrilled to hear that we provided you with a seamless and stress-free claims process during your March trip to Thailand.
While flight delays are incredibly frustrating—especially when dealing with difficult airline policies—our goal is to ensure you are never left stranded with out-of-pocket expenses.
We are so glad we could take that heavy burden off your shoulders.
Thank you for trusting us with your first travel insurance purchase, and welcome to the "travel convert" club! We look forward to protecting your future adventures. Safe travels!

Rated 3 out of 5 stars

While all the customer support team has…

While all the customer support team has been knowledgeable and friendly I’m not happy that I faxed all my paperwork a month ago and still haven’t received my claim money

August 15, 2025
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Reply from Travel Insured International

Dear Mary,

We’re sorry to hear about your frustration with the claim review process. We’re pleased to confirm that payment has been issued. If you have any questions or need further assistance, please call 1-800-243-3174 and ask to speak with your claims analyst. Thank you for your feedback and for giving us the opportunity to address your concerns.

-Catherine

Rated 5 out of 5 stars

very pleased

A very simple enrollment process. Thank goodness I did not need to use my insurance, however, I felt truly protected if I did.

June 1, 2026
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Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments

Rated 5 out of 5 stars

My travel agent made this an easy…

My travel agent made this an easy process for complicated subject.

July 18, 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

The fact that it was there if needed…

The fact that it was there if needed but I never had to use it.

August 29, 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

Good Times

Karina Martin was great with helping me book my cruise!

October 30, 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

Great Travel Insurance Company

Super easy to navigate my invoice and the webpage. Also had to call customer service and got my questions answered/dealt with immediately.

June 5, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 1 out of 5 stars

Shop elsewhere!

Have made claims for two different trips insured by this company and both times denied.
Buy your travel insurance elsewhere

March 18, 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine"

Rated 5 out of 5 stars

Did not have to use the insurance…

Did not have to use the insurance but just having the peace of mind that it was there in case I needed it for my family was worth it 100%

February 1, 2026
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Reply from Travel Insured International

That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind.Here's to protecting life's precious moments together.

Rated 5 out of 5 stars

Easy to apply.

May 29, 2026
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 3 out of 5 stars

It took 2 months

It took 2 months, 2 attempts and too many calls to satisfy a claim of $354.00.......from premiums paid in excess of $3000.00!!! 3 stars is probably charitable.

May 29, 2026
Travel Insured International logo

Reply from Travel Insured International

Dear customer,

We’re sorry to hear about your experience and understand how frustrating delays and repeated follow-up can. We strive to provide timely, responsive service to every policyholder, and it’s disappointing to learn we did not meet your expectations in this instance. Thank you for your feedback as it helps us identify where we need to improve.

-Catherine

Rated 5 out of 5 stars

Didn't need it.

December 4, 2025
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Fortunately did not need to use the…

Fortunately did not need to use the insurance. Gave me peace of mind to have the insurance for a low cost.

June 5, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for sharing! We're thrilled to hear the purchase process was smooth and that you had a great trip. While we hope our product brings peace of mind, sometimes the best outcome is not needing it at all! We hope to serve you again.

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