It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more
Company replied
It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more
Company replied
Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.
Company replied
Company details
About Travel Insured International
Written by the company
With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.
Why Choose Travel Insured?
- Customizable coverage for every trip type—family, cruise, adventure, solo travel
- Optional Cancel or Interrupt for Any Reason bundle available on select plans
- Pet, rental car, and adventure sports bundles to fit your lifestyle
- 24/7 worldwide non-insurance traveler support and concierge services included on every plan
- Fast, digital claims process and real-time support
- Trusted by travelers for over 30 years
Frequently Asked Questions
Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.
Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.
Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.
Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.
Enjoy a 14-Day Free Look Period on Your Travel Protection Plan
Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer
When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you.
Learn more.
Contact info
P.O. Box 6503, 06033, Glastonbury, United States
- 1-800-243-3174
- www.travelinsured.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fortunately did not need to use the…
Fortunately did not need to use the insurance. Gave me peace of mind to have the insurance for a low cost.
June 5, 2026
Reply from Travel Insured International
Thank you for sharing! We're thrilled to hear the purchase process was smooth and that you had a great trip. While we hope our product brings peace of mind, sometimes the best outcome is not needing it at all! We hope to serve you again.
Not sure
Not sure - seemed fine, but we weren't sure what we were purchasing. Led by our travel agent.
May 29, 2026
Reply from Travel Insured International
Thank you for trusting Travel Insured to protect your trip and create unforgettable moments. Any questions on your coverage we are always here to help.
Reply from Travel Insured International
Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.
Filing a claim was easy
Filing a claim was easy. Uploading requested documents was easy. Payout of claim was relatively quick.
October 17, 2025
Reply from Travel Insured International
Thank you for sharing your positive experience. We love being part of your treasured travel moments.
Reply from Travel Insured International
Thank you for sharing your positive experience. We love being part of your treasured travel moments.
Reply from Travel Insured International
Thank you for sharing your positive experience. We love being part of your treasured travel moments.
Simon Harrison was very helpful
Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which indicates that Travellers needs to hire more help to operate the phones for complicated requests. For the wait, I would give Travellers 1 star. Hire more folks!
June 5, 2026
Reply from Travel Insured International
Thank you for trusting Travel Insured to protect your trip and create unforgettable moments. We will share your concerns with the Team.
I submitted my claim on 4/22/2026 after…
I submitted my claim on 4/22/2026 after incurring injuries. My flight to Europe was scheduled for June 1, 2026. Between my travel agent, doctors, and I, we’ve submitted approx 20 pgs of detail as requested by Travel Insured International, and some of that info is a duplication of previously submitted information. I contacted them for status update today, 06/12/2026. I was told that my agent resubmitted a document on 6/10, and it would be a couple of days before it was “attached” to my claim, and THEN sent off for review - again. There is no escalation process and the claims are totally automated. Just wanted to share this as a heads to others who use these services. They had no problem or delay in taking my fee for coverage on the day I signed up for coverage, getting my refund however, is ridiculous.
The representatives I’ve spoken with have been very respectful and professional.
June 12, 2026
Unprompted review
Reply from Travel Insured International
I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine"
Absolutely terrible claims handling
Absolutely terrible claims handling. I had a very basic canceled flight with extra overnight stay etc. The claim isn’t more than a couple hundred but still waiting five months later.
Zero care, zero responsiveness.
This is how they commented three months into the process. Two months later zero updates.
”We received your claim documents. The claims are reviewed in the order that we receive them. Once the claim analyst reviews the documents, they will reach out to you with status. We are currently experiencing a delay. We are sorry for the inconvenience and accept our apologies.
Currently no further information is needed. Please note that upon review we may still require additional documentation and we are not confirming that we have received everything we need to finalize the claim ”
June 11, 2026
Unprompted review
Reply from Travel Insured International
I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine"
Company did the right thing in the end
Stay away from this company. I thought it would be good because USAA sponsors them but they are a total fraud. I have purchased over 20 policies from them and the one time I needed them for a broken item in luggage. They give me an excuse because it was fragile. They don't cover it. First they wanted all the documentation. Once it was provided they denied the claim. Even though when I purchased it, the agent said things would be covered. Don't trust them. Don't ever use this company and I am petitioning USAA to drop them. Watch yourself go with another company except this one delay, delay, delay, then deny.
Update after posting I did receive a call and they changed their stance and decided to pay my claim. The representative stated that the person who handled the claim misread what was covered on the policy I purchased so the claim was paid. This is all I wanted was to get what I paid for nothing more and nothing less. Thank you for doing the right thing and correcting the error made
April 19, 2026
Unprompted review
Reply from Travel Insured International
I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine"
Reply from Travel Insured International
Thank you for your positive feedback. Here is to more worry-free moments
we had peace of mind
July 12, 2025
Reply from Travel Insured International
Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.
I am still waiting on a copy of the…
I am still waiting on a copy of the policy I just bought.
June 3, 2026
Reply from Travel Insured International
Good Morning. Please call us at 1-800-243-3174 so we may better assist you.
I was able to obtain the necessary…
I was able to obtain the necessary forms to submit my claim. It was frustrating that I couldn't submit these forms online. The representative was helpful.
June 8, 2026
Reply from Travel Insured International
I’m so glad our team member was helpful! I completely understand your frustration with not being able to submit online—we appreciate your patience in getting those physical forms to us. Please let us know if you have any further questions as we process your claim."
Easy to apply
May 22, 2026
Reply from Travel Insured International
Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.
Easy company to deal with and nice to…
Easy company to deal with and nice to have the security of excellent coverage.
August 12, 2025
Reply from Travel Insured International
Thank you for sharing your positive experience. We love being part of your treasured travel moments.
They were professional and did…
They were professional and did everything necessary for my family to enjoy a vacation without worry. We didn’t need their services but if we did, we were confident we would be helped.
July 19, 2025
Reply from Travel Insured International
Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind.
Thank you for your positive feedback. Here is to more worry-free moments.
We didn't need any coverage
We didn't need any coverage but know that we were covered if it was necessary, Many thanks for a reaonably priced option!
May 30, 2026
Reply from Travel Insured International
Glad to hear it! Even if you didn't use it, you protected yourself against potential high-cost medical bills or trip disruptions, which makes it a smart investment. Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.
Thankfully
Thankfully, we have never had to use our travel insurance but are pleased with the coverage and price.
August 21, 2025
Reply from Travel Insured International
It is a great relief when the policy you carry works as it should. Even though you haven't had to use it, having the peace of mind and great coverage at a fair price so you can enjoy your trip. ! Here's to protecting life's precious moments together.
This insurance gives me security,
May 22, 2026
Reply from Travel Insured International
Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. We love being part of your treasured travel moments.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.