Travel Insured International Reviews 

2,184
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 835 reviews, reviewers had a great experience with this company. Many customers found the staff to be helpful, kind, and professional, making interactions pleasant and informative. Reviewers often felt confident and assured knowing they had coverage, which reduced stress during their travels and provided peace of mind. Some people also experienced easy and prompt claim processes, with efficient communication and quick resolutions. However, some customers also noted significant delays and difficulties with the claim process, including extended waiting times and multiple document resubmissions. A few other people also felt that claims were sometimes wrongfully denied, despite their belief in clear coverage, or reported issues with support responsiveness and online submission systems.

What people talk about most

Claim

People report ambiguous experiences with claim processing, with some finding it easy and quick. Some... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the ease of... See more

Holidays

Users describe ambiguous interactions with holidays, with many expressing satisfaction that their trips went... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences... See more

Staff

Consumers generally report positive experiences with staff, highlighting their knowledge, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance Company
  4. Travel Agency

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,184)

763 reviews in the last 12 months

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Rated 5 out of 5 stars

We didn't need any coverage

We didn't need any coverage but know that we were covered if it was necessary, Many thanks for a reaonably priced option!

May 30, 2026
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Reply from Travel Insured International

Glad to hear it! Even if you didn't use it, you protected yourself against potential high-cost medical bills or trip disruptions, which makes it a smart investment. Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Thankfully

Thankfully, we have never had to use our travel insurance but are pleased with the coverage and price.

August 21, 2025
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Reply from Travel Insured International

It is a great relief when the policy you carry works as it should. Even though you haven't had to use it, having the peace of mind and great coverage at a fair price so you can enjoy your trip. ! Here's to protecting life's precious moments together.

Rated 5 out of 5 stars
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Reply from Travel Insured International

Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. We love being part of your treasured travel moments.

Rated 5 out of 5 stars

Good pricing

Good pricing. Sense of comfort knowing you have this if needed.

July 2, 2025
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 1 out of 5 stars

Asking for information already provided or that doesn’t exist

You are asking for information that has already been provided, or that doesn’t exist.

June 4, 2026
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Reply from Travel Insured International

Dear Terence Woods,

We understand how frustrating this situation has been, and we’re sorry for any confusion or inconvenience it may have caused. Our goal is not to ask for information unnecessarily, but to make sure we have everything needed to complete our review and work toward resolving your claim as quickly as possible. We truly appreciate your patience and cooperation, and we remain committed to working with you toward a resolution when the information requested is received. Thank you for trusting Travel Insured International!

-Catherine

Rated 2 out of 5 stars

Everything went according to plan but…

Everything went according to plan but it gave me a peace of mind that I was covered in case of an emergency. It’s good to have!!

October 29, 2025
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 5 out of 5 stars

Fast and painless service, beginning to end

We never had to do anything until we got home, The medical service people were superb. We had trouble at the hospital, but that's because they were looking for some sort "national medical identification" card. But Robin Assist pulled everything together. After I arrived home I learned that they would have even arranged my trip home but I'm a retired TA, it's what I do. Carol was well cared for from the first doctor's "you must go to the hospital" to meeting her and her nurse at the airport. We have "thrown away money on insurance" for years, but this one experience probably cost more than all of our previous premiums. We love TI.

November 17, 2025
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Reply from Travel Insured International

It is incredibly reassuring to hear how our partner Robin Assist stepped in to provide such seamless care for Carol when you needed it most. Navigating a hospital crisis is highly stressful, and it is wonderful that their team was able to cut through the red tape for you.
Your background as a retired Travel Agent certainly came in handy for managing the journey back, but knowing they were ready to handle even that aspect speaks volumes about our coverage.
Experiences like this truly highlight why travel insurance; while it can feel like a wasted expense for years, the peace of mind and financial protection during a major medical emergency are invaluable. Thank you for sharing such a positive outcome about Carol's recovery and your experience!

Rated 5 out of 5 stars

Staff helpful

May 20, 2026
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Great Service

The whole process went very well! Everything was taken care of speedily and
efficiently!

May 26, 2026
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 5 out of 5 stars

We have ALWAYS had the best experiences…

We have ALWAYS had the best experiences with Travel Insured! We had to file a claim once from our overseas trip & you made it totally painless! Thank you!

May 26, 2026
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Reply from Travel Insured International

Thank you so much for taking the time to share your feedback! We love hearing from our travelers, especially when our team can make a stressful situation like an overseas claim totally painless. Providing a seamless experience when you need it most is our top priority. Here is to more worry-free moments.

Rated 5 out of 5 stars

Travel agent did all the work with but….

Travel agent did all the work with cruising, It’s best to start the insurance with the deposit (small pmt) and change the limits as components (ie: interim pmts, airfares, etc) are added. That way you don’t need to pay the entire premium when you book the cruise.

April 10, 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

The representative that helped me was…

The representative that helped me was very patient. Explained things well. She was also very courteous. And well informed.

May 26, 2026
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Reply from Travel Insured International

Thank you so much for taking the time to share your kind words! We are absolutely thrilled to hear that our representative was patient, courteous, and knowledgeable while assisting you. It’s our top priority to ensure you understand everything and feel supported. I will make sure to pass your compliments along to her—it will definitely make her day! Please feel free to reach out if you ever need anything else.

Rated 3 out of 5 stars

I love the fact you offer this but

I love the fact you offer this, I am waiting on a claim now going on over a month and a half. The claims department is slow.

May 18, 2026
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Reply from Travel Insured International

Thank you for your feedback. We are pleased to advise that the claim review has been completed and payment has been issued, as discussed. We regret any frustration experienced during the review process and appreciate the opportunity to respond. Thank you for being a valued TII customer.

-Catherine

Rated 1 out of 5 stars

I have two pollcies with you

I have two pollcies with you. It did not give me the cruise info. I am going to Hawaii in 2026 and the Carribean in 2027.

May 25, 2026
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Reply from Travel Insured International

So we may better assist you please call our customer care department M/F 8 a.m. to 6 p.m. EST. 1-800-243-3174.

Rated 5 out of 5 stars

Recommended by agent

Recommended by agent; easy application; prompt approval.

May 25, 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 4 out of 5 stars

Have not taken trip

Have not taken trip, will not be for a couple of months…..difficult to review how you did.

May 21, 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment.

Rated 5 out of 5 stars

Truly the most coverage offered for a…

Truly the most coverage offered for a better price than cruise ship-supplied plan.

July 13, 2025
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

It has taken over 4 months and still no…

It has taken over 4 months and still no payment. Many back and forth messages about forms already submitted. Misinterpretation by the company on the terms and conditions of the cruise. The company was not proactive on trying to move the claim along.

August 1, 2025
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Reply from Travel Insured International

Dear Robert Rollo,

We understand how frustrating this has been, and we’re sorry for the time and inconvenience involved in resolving your claim. During our review, we were waiting for a response from the travel agent so we could confirm the information needed to move forward. Now that we have received the necessary information, payment has been issued. We truly appreciate your patience throughout this process and regret the delay.

-Catherine

Rated 1 out of 5 stars

I already answered our dissatisfaction

I already answered our dissatisfaction. This s exactly why I don't trust your company and wonder if in fact, we were ever covered. What a scam company!

May 23, 2026
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Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

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