Travel Insured International Reviews 

2,184
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 835 reviews, reviewers had a great experience with this company. Many customers found the staff to be helpful, kind, and professional, making interactions pleasant and informative. Reviewers often felt confident and assured knowing they had coverage, which reduced stress during their travels and provided peace of mind. Some people also experienced easy and prompt claim processes, with efficient communication and quick resolutions. However, some customers also noted significant delays and difficulties with the claim process, including extended waiting times and multiple document resubmissions. A few other people also felt that claims were sometimes wrongfully denied, despite their belief in clear coverage, or reported issues with support responsiveness and online submission systems.

What people talk about most

Claim

People report ambiguous experiences with claim processing, with some finding it easy and quick. Some... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the ease of... See more

Holidays

Users describe ambiguous interactions with holidays, with many expressing satisfaction that their trips went... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences... See more

Staff

Consumers generally report positive experiences with staff, highlighting their knowledge, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance Company
  4. Travel Agency

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,184)

763 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well thankfully I haven’t needed to use…

Well thankfully I haven’t needed to use it.
However I haven’t gone on my trip yet.

May 14, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 1 out of 5 stars

Buyer Beware

I recently purchased a "cancel for any reason" policy for an overseas trip which I paid $1000.00 for. The trip was To Cairo, Egypt. At the time of the trip political/war activity was beyond my comfort zone so I cancelled my trip.

I filed a claim expecting some type of refund only to be told the "cancel for any reason" benefit was excepting cancellation for acts of war, etc.
WTF!!!

Buyer beware when purchasing from this company. the "Cancel for Any Reason" policy is anything but!!!!!
The fine print has a long list of reasons why they will not honor your claim... I guess Im just naive to believe that "Cancel For Any Reason" means anything but that.

This is false advertising at its best.

May 29, 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

Dear Kent Keller,

We are sorry to hear of your dissatisfaction and appreciate the opportunity to respond. We understand how frustrating it can be when coverage does not meet your expectations, particularly in connection with a significant trip investment.

“Cancel For Any Reason” benefits are subject to specific terms, conditions, eligibility requirements, limitations, and exclusions set forth in the plan documents. While this coverage provides broader cancellation flexibility than standard trip cancellation coverage, it is not without limitations, and all claims must be reviewed in accordance with the policy provisions purchased.

-Catherine

Rated 1 out of 5 stars

Trip cancelled by the cruise line

Trip cancelled by the cruise line. Never received the travel insurance monied back. Irresponsible insurance.

July 10, 2025
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 1 out of 5 stars

My claim was sent in 4 months ago and…

My claim was sent in 4 months ago and it has not been filled. Your review department has not been contacting me directly or promptly with questions. We travel often and will not use this insurance again.

May 20, 2026
Travel Insured International logo

Reply from Travel Insured International

Dear Robert Rollo,

We understand how frustrating this has been, and we’re sorry for the time and inconvenience involved in resolving your claim. During our review, we were waiting for a response from the travel agent so we could confirm the information needed to move forward. Now that we have received the necessary information, payment has been issued. We truly appreciate your patience throughout this process and regret the delay.

-Catherine

Rated 5 out of 5 stars

Insurance brings confidence

Having the plan brought a degree of confidence to our plans! Removed the worry!

June 7, 2025
Travel Insured International logo

Reply from Travel Insured International

It is wonderful to hear that! Having a clear roadmap truly changes everything by replacing anxiety with control. When you map out the steps in advance, your brain stops treating the future as an overwhelming question mark and you able to enjoy your trip.

Rated 5 out of 5 stars

We were refunded the total amount for…trip

We were refunded the total amount for an insured trip where my husband had gotten ill and could not go

May 13, 2026
Travel Insured International logo

Reply from Travel Insured International

We are sorry you were unable to go on your trip and that your husband had a speedy recovery. Hopefully you will reschedule and enjoy. Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 4 out of 5 stars

This is the second time I gotten…

This is the second time I gotten insurance from you and don’t have any complaints.

May 12, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your continued trust in traveling insured with us! Here's to protecting life's precious moments together.

Rated 5 out of 5 stars

Will not travel without insurance

The company made it easy to secure insurance for our trip and travel with lease of mind.

June 22, 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

It was very easy to choose and pay for…

It was very easy to choose and pay for insurance. I didn't need to use it while traveling, fortunately.

May 18, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Didn’t use but comforting knowing it…

Didn’t use but comforting knowing it was there. Friends did have to use theirs.

November 8, 2025
Travel Insured International logo

Reply from Travel Insured International

I'm so sorry your friends had to go through whatever happened, but it's amazing how much stress a good policy removes when those emergencies pop up. It really is the best safety net. We love being part of your treasured travel moments.

Rated 1 out of 5 stars

I would give this company zero stars if…

I would give this company zero stars if allowed.

Travel Insured is great at keying information into a computer program and letting the software program spit out a refund amount. But can you actually read the 68 pages of documentation YOU required me to gather and upload and realize I missed my entire trip to Finland due to a Finnair flight having a bad tire and delaying my trip for 3 days thus, missing in country flights and all the scheduled activities. No you did not. I received 1/5 of a refund of the cost of the trip. I actually received less than that when you factor in the cost of purchasing your worthless insurance.
Trip cost? $5500
Insurance cost? $300
Refund? $1000
When I asked to speak to a supervisor to explain why I am not entitled to a full refund, I was told no.
If this company had any integrity whatsoever, the most senior employee would review my claim and provide me the full refund I’m entitled to since I missed my entire trip to see the Northern Lights.

In Catherine’s reply below, she said a member of the team would reach out to me. They did. Kristen called and left a message with an extension to call back. I called the extension back and it took three calls, speaking to three different customer service reps for them to 1) figure out who “Kristen” is ( Kristen didn’t leave her last name in her voicemail) 2) figure out what Kristen’s work schedule is and 3) figure out how to transfer me to Kristen’s voicemail.
I left Kristen and voicemail and she never called back.

I heard very good things about the travel insurer, Faye. I’ll be using them next time.

May 12, 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

Dear Mary Skinner Navarre Realtor,

We are very sorry to hear about your experience and understand how upsetting it must have been to miss your trip and the special plans you had made. We also recognize the time and effort it took to gather and submit the documentation for your claim, and we appreciate you sharing your concerns with us.

A member of our claims leadership team has reached out to discuss the claim outcome with you in more detail and hopes to speak with you soon. Please know that each claim is reviewed carefully in accordance with the terms, conditions, and applicable provisions of the policy purchased. We appreciate the opportunity to provide further clarification regarding the claim decision and payment, and we value your feedback.

-Catherine

Rated 5 out of 5 stars

Easy to use and understand website to…

Easy to use and understand website to select required international travel insurance needs

April 25, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 5 out of 5 stars

Times I Will Remember

Times I Will Remember
The Mercedes Motorcoach is luxury and smooth driving. Having professional drivers who are polite and friendly. Bardos Laszlo excellent. My Travel Director Gerwin Trafalgar was Top Notch and caring about every one. They both made the experience amazing and I felt secure. In Vienna Austria at the Gala Viennese Concert I was chosen to play an instrument with the Conductor on stage with over 200 people watching and I had fun and this was memorable and an honor for me. I will always remember in my heart.

May 7, 2026
Travel Insured International logo

Reply from Travel Insured International

Performing an instrument on stage with the conductor in Vienna sounds like an incredible, once-in-a-lifetime experience. We are honored to have been part of such a magical and cherished memory.

Rated 4 out of 5 stars

Didn’t have to use travel insurance so…

Didn’t have to use travel insurance so I really can’t give a review.

March 6, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 1 out of 5 stars

I couldn’t go on the trip

I couldn’t go on the trip. The coverage did not cover the reason for cancellation.

November 19, 2025
Travel Insured International logo

Reply from Travel Insured International

"I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, contact information, details of your review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine"

Rated 5 out of 5 stars

It was easy to sign up and we thought…

It was easy to sign up and we thought the price was okay for the insurance we took. Thankfully we didn’t need to use it!

May 23, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Easy to purchase policy

Easy to purchase policy. Did not need to make a claim, so cannot review claims process.

February 26, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there

Rated 5 out of 5 stars

Answered the question

Answered the question, I had, promptly

April 7, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look