TravelPlanners Reviews 

957
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable throughout the entire booking process. Travelers truly appreciate the personalized attention and great deals provided when planning complex multi-destination holidays and memorable group trips. Some reviewers were not happy with the post-booking support, noting occasional issues like missing hotel reservations or unexpected extra expenses. A few customers also mentioned experiencing poor communication and frustrating difficulties when trying to resolve problems with customer service representatives.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that the booking experience is seamless and stress-free.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and lack of pushy sales... See more

Booking process

Customers report positive experiences with the booking process, highlighting helpful and professional agents... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and seamless booking experiences... See more

Customer service

Users describe positive interactions with customer service, noting that agents are extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul hel... See more

Company replied

Rated 5 out of 5 stars

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went se... See more

Company replied

Rated 5 out of 5 stars

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz... See more

Company replied

Rated 5 out of 5 stars

Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(957)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

This is the first time I have booked with Travelplanners and dealt with Paul Corderoy. My recent experience of high street agencies hadn't been great, if it wasn't a straight forward package holiday, they couldn't be bothered ,quite a lot of apathy....until I spoke to Paul. He was polite, interested, knowledgeable and willing to bend and flex to ensure I got the holiday that was right for us.Nothing was a bother which is much appreciated from a fellow ex travel agent.We are looking forward to our holiday all the more now! Thanks Paul!

July 3, 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for your wonderful review! We're delighted to hear that Paul was able to turn your experience around and provide the attentive, flexible, and knowledgeable service you were looking for. It means a lot coming from a fellow ex-travel agent your kind words are truly appreciated. We're so pleased you're now looking forward to your holiday even more, and we can’t wait to hear all about it when you return. Thanks again for choosing TravelPlanners!
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Travel Planners are very Reliable

I always trust Travelplanners. Especially Adam, he is always attentive and finds me the best deals, plus has a good knowledge of Florida.

June 25, 2025
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Reply from TravelPlanners

Thank you so much for your continued trust and kind words! We're happy to hear that Adam has once again delivered excellent service and helped you find the best deals. His knowledge of Florida and attentive approach really do make a difference.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Sean made our Team booking easy!

Sean made booking our Team booking easy! Great communication throughout the process. I will definitely be using his services again.

July 2, 2025
Unprompted review
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Reply from TravelPlanners

Thank you, its great to hear that you received the amazing service that we strive to provide. We cannot wait to help you with your next booking!
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Repeat happy customers! Another fantastic trip!

We've just returned from our third trip booked through TravelPlanners and it was another fantastic holiday! Paul is our go to guy for any USA trips and is always so helpful and full of knowledge. When we travel to states we do multi centres with lots of moving parts and everything has always ran smoothly with great travel arrangements and fabulous hotels. Thank you to Paul and the aftersales team for being so responsive and brilliant! We'll be booking our next trip soon and wouldn't ever use anyone else.

June 12, 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for your continued support and for sharing such a fantastic review! We're absolutely thrilled to hear that your third trip with TravelPlanners was another memorable success. Paul and our Aftersales team are dedicated to making every detail seamless, especially with complex multi-centre USA holidays,
Thank you for choosing us time and time again!
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Once again I can thank Paul Corderoy at…

Once again can I thank Paul Corderoy at travel planners for arranging our holiday. He was so very helpful providing us with a holiday that included extra internal flight. Promptly responded to my requests and gave us the confidence to recommend this company to everyone who is looking for an enjoyable book experience. Thank you.

June 18, 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for the 5 star review
We are happy to hear that you would recommend us and we cannot wait to book you again
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Paul Corderoy has been excellent

I have just booked my first family holiday to USA. Paul Corderoy has been absolutely amazing throughout the process. He provided me with clear and precise information and sent over multiple quotes to address each of my needs. Paul was patient and understanding when I asked for changes to be made, and nothing was too much trouble. He found us a fantastic deal and gave some great travel advice and tips to get the most out of our trip. I highly recommend Paul if anyone is planning a holiday!!

June 26, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for taking the time to leave this wonderful review
We feel that it is so important to make sure that the amazing holidays that we provide are perfected to your individual needs and I am so pleased that this was your experience. I will be sure to pass your comments on to Paul.
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Have just booked our 3rd Florida trip…

Have just booked our 3rd Florida trip with travel planners and Paul Corderoy has been amazing every time. Couldn’t recommend enough

June 24, 2025
Unprompted review
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Reply from TravelPlanners

Wow, 3 times, thats fantastic,
Thanks for your loyalty
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

100% recommend Paul Corderoy - fabulous service!!

In 2024 we booked a holiday through Paul Corderoy and from start to finish he was brilliant! Very knowledgable, listened exactly to what I wanted, very responsive and supportive to all my questions, the service was honestly amazing. I’d go as far as saying the best holiday booking experience we’ve had. The holiday Paul planned for us was the most incredible holiday, so much so Paul has planned our 2025 holiday too! He’s honestly been a pleasure to deal with, thank you so much Paul !!

June 24, 2025
Unprompted review
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Reply from TravelPlanners

Thanks for using us again, I am pleased to hear that Paul has continued to provide you with a 5 star service
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

I used Travelplanners to book our Florida Disney Trip

I used Travelplanners to book our family holiday to Florida. We all had a brilliant time and I will be recommending the company to family and friends when booking their holidays in future. The agents were so knowledgeable with everything Florida and Disney. Big thankyou to Paula for helping with the initial booking of flights, accommodation and car hire. The villa was amazing everyone had so much space and I really appreciated all her recommendations, as originally, we were planning on staying on another resort. Thankyou also to Jorden for helping with our Disney park tickets and all the help and advice given. We are all very sad to be home, but hopefully in the future we will book again.

May 22, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for sharing your wonderful experience, we are so pleased to hear that you had an amazing holiday and cannot wait to book you again
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Would just like to thank Steve for all…

Would just like to thank Steve for all is hard work and providing us with a fantastic price and holiday package.
His professionalism with answering all my questions was spot on and couldn't of been more helpful.
Cant wait to go :)

June 18, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for your review, we are over the moon to hear that we have booked you a fantastic holiday,
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Excellent

Excellent, planned exactly what i wanted and at a very good price highly recommended.

June 2, 2025
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Reply from TravelPlanners

Fantastic to hear!
Thank you
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Holiday experience

Great staff ,told what I wanted and they made it all happen .Great price and very happy to surprise my wife with possibly her dream holiday .flights were changed but I was informed and given 2 choices .
To sum up.great price and travel experience 🤔

May 13, 2025
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Reply from TravelPlanners

We are so grateful to you for sharing your 5 star experience....thank you!
Kind Regards
Lisa
Operations Manager

Rated 3 out of 5 stars

Not getting updates to bookings

Initial contact great, follow up and changes not great, I added an extra night and 2 weeks later still awaiting confirmation that this has been done and I have chased twice. Price was good but follow up customer service not so good

May 28, 2025
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Reply from TravelPlanners

I am sorry to hear that your experience is not up to our usual high standards
I can see that you have made some changes this week and hope that we are back on track to delivering your perfect holiday
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Having just returned from our Caribbean…

Having just returned from our Caribbean cruise and Universal stay organised by David M and honestly it could not have gone any better!! Great service from TP including making a few changes - always a super fast and helpful response from Amy and Lesley. Would recommend.

June 9, 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for sharing your 5 star experience.
Kind Regards
Lisa
Operations Manager

Rated 2 out of 5 stars

Orlando and cruise Nov.2024

I booked a holiday in November 2024 for 4 nights in Orlando and a cruise to the Bahamas (Celebrity Refection)
Adam was very helpful booking the holiday but when we REALLY needed his help he was of no use whatsoever. On the last night in Orlando I fell and broke my ankle , we decided to go to the advent clinic rather than ED as we thought this would take too long because we had a flight to catch early the next morning however because of the timing we were in a state of panic, we couldn't get any help from the insurance company so early in the morning we tried to contact Adam as we didn't know whether we should continue the holiday or come home.When we eventually contacted him his reply was"If you miss your flight you are on your own"
We carried on and were rushed through security and caught the flight and went on the cruise.
I know this is no fault of Adams or Travel Planners but we had the most awful holiday ever and the reason for this review so long after the holiday is that I am struggling to get over it and can't possibly think of going away again.
On the other hand the hotel that we were given was awful but we didn't complain about the rusty microwave and the worn out chair and filthy carpet as we weren't going to be there for long but when I needed a wheelchair as I couldn't walk we were given a leaflet about hiring one(11pm)for two days (Were were leaving a few hours later)
We don't normally complain about anything but even on the ship only the cabin boy was of any help.
I know my broken ankle was nobody's fault but Adam could have been a bit more considerate.

November 16, 2024
Unprompted review
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Reply from TravelPlanners

I am really sorry to hear this, Travelplanners do offer a 24 hour assistance line so that customers can get continued support. I do hope that your ankle is better now.
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Very patient with us to find a package…

Very patient with us to find a package that suited us , used travel planners previously and will use them again .

May 23, 2025
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Reply from TravelPlanners

Thank you, I am so pleased that we have been able to get you a great package
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Would always recommend Travelplanners…

Would always recommend Travelplanners for your holiday needs.
Paul has booked holidays for us a couple of times and nothing is ever too much trouble. Paul really knows his stuff, he keeps in contact with you throughout the booking process and is great for all round information.
Thanks again Paul and Travelplanners

May 22, 2025
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Reply from TravelPlanners

We really appreciate you taking the time to leave this wonderful feedback, thank you so much
Kind Regards
Lisa
Operations Manager

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