Travelslake Reviews 

653
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

JUAN PÉREZ THIS PERSON HAS BEEN VERY COURTEOUS PERFORMING OUR BOOKING TO EL SALVADOR ON DECEMBER 1, 2022. I THINK MR PEREZ IS AN ASSET FOR YOUR CORPORATION, MISS JOY. MR. PEREZ KEPT GIVING... See more

Company replied

Rated 5 out of 5 stars

The customer service I received on Saturday the 13th was outstanding. Scarlett saved the day when my flight from Las Vegas was cancelled. Her quick work allowed me to make the rehearsal dinner and tu... See more

Company replied

Rated 5 out of 5 stars

Over all I'm happy with the person on the phone. She was perfect at handling my situation. I was disappointed that when I changed my flight back to the original date the company did not refund t... See more

Company replied

Rated 5 out of 5 stars

I had a serious dilemma. I accidentally booked the wrong return date on my flight. Marvin made it so easy to rectify my situation. He was very pleasant and very knowledgeable. We came up with s... See more

Company replied

Company details

  1. Travel & Vacation

Written by the company

Online Travel Company


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4.9

Excellent

TrustScore 5 out of 5

653 reviews

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4.9

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(653)

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Rated 5 out of 5 stars

Elena was so helpful and informative…

Elena was so helpful and informative when picking our flights. For me, picking a flight is so confusing and Elena made it easy for me. She is very kind as well. I am so thankful for her. :)

January 20, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Changing Our Flight With Spirit Airlines

We had to change our time coming home for our flight on Feb.23,2022. Agent Seath was very nice and very helpful. It was a pleasure doing business with him. I want to thank him very much.

January 19, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Nicholas was very helpful he didn't…

Nicholas was very helpful he didn't take long to resolve my issues I am very satisfied with his service.

January 16, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Grateful after going through a nightmare with flight cancellation

I was very disappointed when I got the cancellation notice that my handicap very ill father's flight was cancelled for tomorrow 1/16/21 flight at 6:00a flying to Detroit. I understand due to the weather.I was trying to explain that my father had to be at the hospital for injections on Monday the 17th.After hearing repeatedly that we had to pay out of our pockets again and that the only non stop flight at a higher cost would be on Tuesday. After numerous calls, Craig Williams took my call and heard my plea. Although I still am not happy with having to pay an additional cost, I am very grateful for Craig Williams getting my father and brother on a flight out on 1/16/21.

January 16, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Spirit airlines cancelled my original…

Spirit airlines cancelled my original flight last minute and this 3rd party company helped get the new flight booked and a refund processed for original flight. This 3rd party company "Travelsake" is good. But i do not recommend using Spirit airlines in general

January 15, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Adam

Adam was very kind and helpful with helping me book my flight. As well as helping me change my return flight to later in the day with no issues

January 15, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

This was by far the best services I…

This was by far the best services I have every received.She was kind caring and took her time to make sure all my things were in place.

January 10, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Very helpful

Our original flight through frontier was canceled. Adam was extremely helpful in getting us booked on spirit airlines and is working on getting us a refund for our original flight. He was quick to provide us with a solution to this cancellation issue. We are very grateful.
Thank you Adam.

January 9, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Karen at extension # 422

Karen at extension # 422, very helpful, awesome, professional and experienced Customer Service Rep...
Thanks Karen n thanks Spirit Airlines...

January 6, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 4 out of 5 stars

Rachel was very patient and helpful…

Rachel was very patient and helpful over the span of a few hours (& calls) while I tried to resolve other matters logistically related to the flight. I had been under the impression that I'd be able to "lock in" the initial rate I was quoted, which wound up being about $100 less than what I eventually had to settle on hours later, and this was my only disappointment yet a major one.

January 6, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

After many attempts of trying to reach…

After many attempts of trying to reach Spirit, I got through to Elena who gave me amazing client support. She showed concern for my request for a flight change due to Covid and did her best to get me a new booking. She was very patient, thoughtful and helpful. A true asset to your company.

Thank you Elena

January 3, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

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