Travelslake Reviews 

653
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

JUAN PÉREZ THIS PERSON HAS BEEN VERY COURTEOUS PERFORMING OUR BOOKING TO EL SALVADOR ON DECEMBER 1, 2022. I THINK MR PEREZ IS AN ASSET FOR YOUR CORPORATION, MISS JOY. MR. PEREZ KEPT GIVING... See more

Company replied

Rated 5 out of 5 stars

The customer service I received on Saturday the 13th was outstanding. Scarlett saved the day when my flight from Las Vegas was cancelled. Her quick work allowed me to make the rehearsal dinner and tu... See more

Company replied

Rated 5 out of 5 stars

Over all I'm happy with the person on the phone. She was perfect at handling my situation. I was disappointed that when I changed my flight back to the original date the company did not refund t... See more

Company replied

Rated 5 out of 5 stars

I had a serious dilemma. I accidentally booked the wrong return date on my flight. Marvin made it so easy to rectify my situation. He was very pleasant and very knowledgeable. We came up with s... See more

Company replied

Company details

  1. Travel & Vacation

Written by the company

Online Travel Company


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4.9

Excellent

TrustScore 5 out of 5

653 reviews

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4.9

All reviews

(653)

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Rated 5 out of 5 stars

My agent Joy

Your agent, Joy, was a tremendous help getting me a new booking for my cancelled flight! He checked numerous airlines trying to get me home, and he ultimately found me a flight. Thank you, thank you, Joy, for the great customer service!!

March 12, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Ele was fantastic

Ele was fantastic. My flight was canceled. She went to all lengths to get me rescheduled on another carrier. It was the last available flight. Without any time to spare, she got me booked. Forever grateful

March 10, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Alex was very helpful and I really…

Alex was very helpful and I really appreciated that.

March 7, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

I’m happy with the excellent customer…

I’m happy with the excellent customer service with the assistance in helping me with my spouse flight and responding back to my inquiries. Thank you .

March 4, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 4 out of 5 stars

Helpful in unfortunate circumstances

Employee Joy was a great help with my initial switch of canceling one travel and purchasing the same ticket for another. However, that transaction unfortunately had some issues and could not be confirmed and I was notified later that the price skyrocketed. Luckily, Joy was very kind and transferred me to his supervisor Malvin who helped to find a cheaper alternative for the exact same days/times of the initial flight so that my sister and I would leave and arrive at the same time. Malvin was very helpful and informative through the entire process.

February 22, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 4 out of 5 stars

Is all good

Is all good and well.

February 20, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Our flight was canceled due to a winter…

Our flight was canceled due to a winter storm coming through. Kevin went above and beyond to help get us back on track. Absolutely awesome job!

February 17, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Thank u Mr Craig

Good morning. Just want to say a big Thank u to one of your outstanding employees Mr Craig Williams. He is one of the best i had the pleasure of dealing with. He was very courteous and respectful and honest and very very helpful in finding me tickets to suit my travel times for all my families and he got me amazing deals and never give up in helping me. He stayed and kept in touch via texts and calls. And he respond quickly to my texts and questions. Thank u Craig and thank u Travel Lakes for hiring an amazing person who knows how to make customers happy. Sarita Dass

February 12, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Great Service

February 3, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 1 out of 5 stars

Very unprofessional

January 28, 2022
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Reply from Travelslake

Hello Mr. Anderson, we have escalated this case to the team, they will get back to you to resolve the issue.

-Team TS

Rated 5 out of 5 stars

Adam did a wonderful job and met my…

Adam did a wonderful job and met my expectations. He was very friendly and knowledgeable.

January 26, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

She was very great very helpful Alana…

She was very great very helpful Alana so polite many time I booked flights she was very nice

January 21, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Adam was so professional

Adam was so professional . He helped me so much. Answered all my questions and was so patient with me. I don't fly often but if i had to in the future i wish i could get Adam again. Matter of fact i have a credit comming so when i use it would live to get Adam again. Customer service is every thing . He was good

January 21, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

Rated 5 out of 5 stars

Great service

Great service, he was very patient with me.

January 21, 2022
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Reply from Travelslake

Thanks for your kind feedback. We ensure to provide you with the same services always.

-Team TS

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