Travelzoo Reviews 45,114

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, often going above and beyond to ensure a pleasant stay. The service is frequently described as excellent, with many appreciating the efficiency and welcoming atmosphere. People also highlight the high quality of the facilities, including comfortable rooms and delicious food, particularly breakfast and dinner options. The locations are often noted as beautiful and convenient for various activities. However, some customers also noted issues with room amenities, such as a lack of hooks or space for luggage, and some found the decor to be in poor taste. A few reviewers mentioned problems with reception being unstaffed or slow, and some experienced issues with food availability or portion sizes. There were also isolated instances of staff being perceived as rude or unhelpful, and some felt that the company lacked accountability for issues with reservations or package inclusions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and attentiveness of staff.... See more

Quality

Consumers find quality to be positive, particularly regarding food and accommodation. Many praise the... See more

Location

Reviewers highlight positive aspects of location. Many customers praise the stunning and beautiful... See more

Facilities

Customers consistently note positive experiences with facilities. Many reviewers praise the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. These guys have created amazing simulators ranging from a fully certified A320 for professional training this ght through to a very nice Piper Warrior SIM with G1000 glass panel... See more

Rated 5 out of 5 stars

A super, comfy, welcoming pub. The Travelzoo deal has been excellent. Two nights in this glorious part of the world. The breakfast was beautifully cooked and generous. Dinner in the pub was superb. We... See more

Rated 5 out of 5 stars

My friend and I booked this as X HND Management and Hotel people . Thought it was a spectacular building and position . Paper moon restaurant set menu was lovely . Good service , friendly staff . Foo... See more

Rated 5 out of 5 stars

It is always lovely to visit and stay at the Wood Norton Hotel. All the staff we encountered were very friendly and welcoming and appear to enjoy the job they do. Special mention must go to Shabella w... See more


Company details

  1. Travel Aggregator
  2. Cruise Travel Agency
  3. Travel Agency

Written by the company

We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45K reviews

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Rated 5 out of 5 stars

I really enjoyed my visit

I really enjoyed my visit. It was very busy but I managed to find some quiet spots. Dinner was delicious and the service was excellent.
The views from the hotel and restaurant are stunning.
The spa is excellent too. It’s nice they’ve restricted to over 16s. I had a lovely massage by Louise and Georgia who works in the spa was really friendly and helpful. I used the gym early morning as it was very well equipped and quiet too.
I wouldn’t hesitate to return based on my enjoyable experience.

April 18, 2026
Rated 5 out of 5 stars

The Holiday Inn Mansfield and its staff…

The Holiday Inn Mansfield and its staff were absolutely outstanding during our three day visit. The food was excellent and the staff were so kind and helpful. We shall certainly go back again. The Travelzoo package was a great deal and I look forward to similar packages. Extremely good value.

April 18, 2026
Rated 5 out of 5 stars

Albert Cottage

The hotel was beautiful, our room was spotlessly clean and very comfortable. The staff were very friendly and helpful.
Food on the first night with canapes and cocktails couldn't be faulted.
Breakfasts were good but unfortunatley there wasn't any yoghort or marmalade on the first morning due to a fault with the fridge. I think someone could have nipped to the shops and purchased replacements.

April 12, 2026
Rated 3 out of 5 stars

I wouldn't return

I purchased a voucher for a 30 mins Swedish massage, use of spa facilities and afternoon tea on Travelzoo. There were some aspects I liked but not enough to return.

I really did not like the decor in this hotel. All the knick knacks were kitsch and I found them in poor taste and excessive so the ambience was more like your nan's front room from the 1950s than a London hotel.

The changing room was very small so could only accommodate two people changing. The sauna was fine but there was no steam room although there was a Hamman room.
The massage was okay.
We enjoyed the afternoon tea.

April 17, 2026
Rated 1 out of 5 stars

Not the best

Part of the travel zoo deal was an executive room and the room we had was so basic no little extra touches not even a box of tissues , no one serviced the room on the second day so I had to go to reception for coffee, milk and dry towels . The service in the restaurant on the first night was terrible we were in there 35 minutes before they took our order and another 25 minutes for our meal to arrive, part of the travel zoo deal was a bottle of house wine with our meal , we were told they had no house wine so they brought us a bottle of Pinot Grigio, that was fine but the second night when my husband said the the waiter is it Pinot Grigio the waiter said “No it’s travel zoo wine” we felt this was very rude and embarrassing, the food was okay nothing special, most of the staff were very nice , but all in all we were very disappointed with our stay , and would never stay there again

April 15, 2026
Travelzoo logo

Reply from Travelzoo

Dear Sandra,

Thank you for your feedback. I am sorry that your recent hotel stay has not completely met your expectations, and I will contact you via email regarding this.

We value your feedback and will forward this to our Deal Experts.

Kind regards,

Susan
The Travelzoo Team

Rated 5 out of 5 stars

Excellent Value Spa Experience

Excellent value spa day using Travelzoo vouchers.

Our party of 5 spent a great day at the Dalmeny Hotel in Lytham St Anne's enjoying their spa facilities.

We all had massage included and could choose either a facial/neck or full back massage. The therapist was excellent.

We joined in the aqua aerobics class in the afternoon to add to the fun and then topped the day off with a delicious afternoon tea.

All the staff went out of their way to make sure that our experience was good. It might not have been the poshest spa we've ever been to but top marks for value for money and customer service.

April 16, 2026
Rated 5 out of 5 stars

Staff very welcoming

Staff very welcoming. Great service. Excellent food.
Very pretty restaurant.
The set menu only has two choices for each course but they were very tasty and beautifully presented.

April 15, 2026
Rated 1 out of 5 stars

I signed up for a free trial

I signed up for a free trial, got hit with the yearly fee (I was okay with that). Then I emailed the company asking to cancel, life got busy and I forgot. -I have never used any of the services from this company & I had marked them as spam, and didn’t see the renewal email that was sent a month before & when I called and told them that I requested to cancel, they couldn’t find the email I sent. Customer service was not very helpful regarding getting this sorted it and said due to membership terms, they wouldn’t be able to make an exclusion. BEWARE, this could easily happen to you.

April 14, 2026
Unprompted review

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