Travelzoo Reviews 45,118

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, often going above and beyond to ensure a pleasant stay. The service is frequently described as excellent, with many appreciating the efficiency and welcoming atmosphere. People also highlight the high quality of the facilities, including comfortable rooms and delicious food, particularly breakfast and dinner options. The locations are often noted as beautiful and convenient for various activities. However, some customers also noted issues with room amenities, such as a lack of hooks or space for luggage, and some found the decor to be in poor taste. A few reviewers mentioned problems with reception being unstaffed or slow, and some experienced issues with food availability or portion sizes. There were also isolated instances of staff being perceived as rude or unhelpful, and some felt that the company lacked accountability for issues with reservations or package inclusions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and attentiveness of staff.... See more

Quality

Consumers find quality to be positive, particularly regarding food and accommodation. Many praise the... See more

Location

Reviewers highlight positive aspects of location. Many customers praise the stunning and beautiful... See more

Facilities

Customers consistently note positive experiences with facilities. Many reviewers praise the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. These guys have created amazing simulators ranging from a fully certified A320 for professional training this ght through to a very nice Piper Warrior SIM with G1000 glass panel... See more

Rated 5 out of 5 stars

A super, comfy, welcoming pub. The Travelzoo deal has been excellent. Two nights in this glorious part of the world. The breakfast was beautifully cooked and generous. Dinner in the pub was superb. We... See more

Rated 5 out of 5 stars

My friend and I booked this as X HND Management and Hotel people . Thought it was a spectacular building and position . Paper moon restaurant set menu was lovely . Good service , friendly staff . Foo... See more

Rated 5 out of 5 stars

It is always lovely to visit and stay at the Wood Norton Hotel. All the staff we encountered were very friendly and welcoming and appear to enjoy the job they do. Special mention must go to Shabella w... See more


Company details

  1. Travel Aggregator
  2. Cruise Travel Agency
  3. Travel Agency

Written by the company

We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45K reviews

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Rated 4 out of 5 stars

Mains Food was lovely

Mains Food was lovely
Sweets were a bit limited and basic.
Service was automatically added to the bill of drinks when I would prefer to reward good service by choice not by being automatically added.
Venue is very nice

April 12, 2026
Rated 5 out of 5 stars

Recommend Travelzoo for their deals

We have booked a couple of country house hotel stays in England. They’ve been very good value, great food, really nice rooms and situated in lovely places. I would recommend Travelzoo for their deals.

April 10, 2026
Rated 5 out of 5 stars

Great range of offers

Great range of offers, excellent value, enabling us to try new venues and experiences. Clear information about procedures and how to use the vouchers. A very contented user!

April 11, 2026
Rated 5 out of 5 stars

We went for a casual dinner on Saturday…

We went for a casual dinner on Saturday night to Make Ends Meet to check out the new Bistro on Merton St. in midtown Toronto. We were very impressed with the ambiance as it has a very nice Bistro feeling with comfortable booths and large dining tables. Our meal was fantastic and our server Kateryna was absolutely great to deal with as her service was very attentive. Best mussels we ever had!!! The braised lamb shank and salmon entrees were beautifully prepared and delicious. The beer list contains real German and Belgian beers! We look forward to enjoying another dinner at Make Ends Meet soon. It's a great midtown spot with a great patio to enjoy during the summer months.

April 11, 2026
Rated 3 out of 5 stars

We took a voucher for £129 for a 2…

We took a voucher for £129 for a 2 night stay and were charged £258. We thought the voucher was for 2 nights for £129. When we arrived we then realised their rooms were £75 per night! On top of the fact the room was probably the smallest in the hotel. I think in future voucher deals it should say clearly how much per night as we would not have bothered at that price.

April 8, 2026
Travelzoo logo

Reply from Travelzoo

Hi Pauline,

Thank you for your feedback.

I am sorry for your experience. I have sent you an email with further information for you to review on this.

Kind regards,

Susan
The Travelzoo Team

Rated 5 out of 5 stars

The ambience was great and the staff…

The ambience was great and the staff were welcoming, professional and attentive. The food was excellent although one of our party had a tougher piece of meat. We did mention this when asked how our meal was and the staff apologized and offered another meal but we had all finished so declined. When our bill came the staff said our coffees were on the house.
Overall this is a great experience and would recommend.

April 11, 2026
Rated 2 out of 5 stars

20+ year customer—this experience broke my trust in Travelzoo deals

I have been a loyal Travelzoo member for over 20 years and have consistently trusted the platform to deliver well-vetted, high-quality travel experiences. Unfortunately, this recent booking has significantly undermined that trust.
I purchased a two-night package at The Meritage Resort in Napa through Travelzoo, expecting the curated resort experience that was advertised. Instead, upon arrival, I was told my confirmed reservation was not available and was relocated to a neighboring Wyndham property that was clearly inferior in every aspect—room quality, amenities, dining options, and overall environment. I was not even allowed access to the Meritage resort due to a corporate event, which meant none of the core benefits of the package were actually delivered.
While the hotel ultimately issued a full refund after escalation, that does not change the fact that the experience Travelzoo promoted was not provided. What is most disappointing is Travelzoo’s response to this situation. After taking the time to explain the full impact—including the disruption to a planned family trip—I was told that no additional compensation or goodwill gesture could be offered simply because the purchase had already been refunded.
This response reflects a lack of accountability for the quality and accuracy of the experiences Travelzoo promotes. A full refund addresses the financial transaction, but it does not make up for a failed trip or restore customer confidence. For a platform that markets itself on curated and trusted deals, I expected a higher level of ownership and customer care—especially as a long-time member.
This experience has made me more cautious about relying on Travelzoo going forward.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful setting

The food and service was exceptional and such good value.
Venue is in a beautiful position overlooking Kensington gardens.
One of the best Travelzoos we have done,very enjoyable.

April 10, 2026
Rated 5 out of 5 stars

Excellent evening out at The River…

Excellent evening out at The River Restaurant by Gordon Ramsay.. A delicious three course meal, served attentively and politely in great surroundings. A special meal and one purchased through Travelzoo, easily set up and booked.

April 9, 2026
Rated 3 out of 5 stars

Food was amazing however customer experience was not

Food was amazing, couldn’t fault it but the wait time was over an hour and staff were on the defensive/rude side which let the experience down, could improve where customer experience is involved.

April 10, 2026
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Reply from Travelzoo

Dear Samantha

Thank you for your feedback and I am pleased, you enjoyed the food.

I am really sorry, that the wait time and staff interactions negatively impacted your experience, and I will get in touch with you.

Your feedback is very important to us, and will be shared with our Deal Experts.

Best Regards,

Elfie
The Travelzoo Team

Rated 5 out of 5 stars

Burn Hall is in a lovely location…

Burn Hall is in a lovely location and is just a short distance from popular places to visit such as York and Castle Howard. We stayed two nights. It was very comfortable and the staff were very welcoming and friendly. The breakfast was excellent with a wide range of food on offer. We will be very happy to visit again.

April 8, 2026

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