Travelzoo Reviews 45,114

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, often going above and beyond to ensure a pleasant stay. The service is frequently described as excellent, with many appreciating the efficiency and welcoming atmosphere. People also highlight the high quality of the facilities, including comfortable rooms and delicious food, particularly breakfast and dinner options. The locations are often noted as beautiful and convenient for various activities. However, some customers also noted issues with room amenities, such as a lack of hooks or space for luggage, and some found the decor to be in poor taste. A few reviewers mentioned problems with reception being unstaffed or slow, and some experienced issues with food availability or portion sizes. There were also isolated instances of staff being perceived as rude or unhelpful, and some felt that the company lacked accountability for issues with reservations or package inclusions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and attentiveness of staff.... See more

Quality

Consumers find quality to be positive, particularly regarding food and accommodation. Many praise the... See more

Location

Reviewers highlight positive aspects of location. Many customers praise the stunning and beautiful... See more

Facilities

Customers consistently note positive experiences with facilities. Many reviewers praise the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. These guys have created amazing simulators ranging from a fully certified A320 for professional training this ght through to a very nice Piper Warrior SIM with G1000 glass panel... See more

Rated 5 out of 5 stars

A super, comfy, welcoming pub. The Travelzoo deal has been excellent. Two nights in this glorious part of the world. The breakfast was beautifully cooked and generous. Dinner in the pub was superb. We... See more

Rated 5 out of 5 stars

My friend and I booked this as X HND Management and Hotel people . Thought it was a spectacular building and position . Paper moon restaurant set menu was lovely . Good service , friendly staff . Foo... See more

Rated 5 out of 5 stars

It is always lovely to visit and stay at the Wood Norton Hotel. All the staff we encountered were very friendly and welcoming and appear to enjoy the job they do. Special mention must go to Shabella w... See more


Company details

  1. Travel Aggregator
  2. Cruise Travel Agency
  3. Travel Agency

Written by the company

We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45K reviews

5-star
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1-star

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Rated 4 out of 5 stars

Super Manor House Hotel stay

Very much enjoyed our stay at Manor House Hotel.
The rooms are a bit tired , but the friendliness & helpful staff made up that.
We had lovely sea view from our room No 2 !!
Great location to walk to Chesil beach.Great deal through Travelzoo
We will definitely return .

March 28, 2026
Rated 1 out of 5 stars

Beware renewal

Beware - they automatically renew your membership. By law they have to tell you that renewal is coming up but they dont. They tell you an email has been sent but it hasn't. Lots of other people both here and in US have reported this. They just keep saying it's non refundable. Dont trust them.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Lake district break

It was quick and easy to obtain the voucher and use it. The Appleby hotel spa package was very good and we would do something like this again. We also uterlised the free whiskey tour which is worth doing.

April 2, 2026
Rated 4 out of 5 stars

We drove up for a birthday getaway

We drove up for a birthday getaway. The location as rustic with access to the Bruce Trail, which was great. The Inn is 20 years old and could use a little updating. The staff were wonderful and the food and dinner experience was amazing. With a fresh coat of paint this would be a beautiful wedding location.
Though it’s a bit older, we thoroughly enjoyed our visit.

April 3, 2026
Rated 5 out of 5 stars

It was a pleasant surprise

I belieive the staff in this hotel worked together as a team. We found all the staff helpful and friendly .
We loved the situation . The stay was low cost but the service and experience was greatly better than a hotel with a much higher price ticket. I would recommend it to anybody.

March 24, 2026
Rated 5 out of 5 stars

We have visited The Mill on many…

We have visited The Mill on many occasions and will come back here again. Hotel has a wonderful position overlooking the Meadows, perfect for walking. Nice bar, comfortable and clean rooms. Good breakfast. Staff very abliging.

March 31, 2026
Rated 4 out of 5 stars

The Lanesborough Travelzoo voucher meal

The Lanesborough provided excellent service, with very attentive and helpful staff. We used a Travelzoo voucher and had the set menu which has just two choices per course. The food was excellent. I chose the grilled sea trout. It came with a very small amount of pre-mashed vegetable mix, but no other regular vegetables, and no side dishes were listed on the menu. Weird, but still very tasty.

April 2, 2026
Rated 1 out of 5 stars

No Date given for renewal of TravelZoo Membership until its too late.

Email to me from TravelZoo on 01-22-26:

"Important update on your club membership. With more and more Club Offers, member benefits such as worldwide airport lounge access in case your flight is delayed, and the popular Member Days, our club is growing quickly.  And for 2026, we are introducing for us travel enthusiasts a unique 24/7 assistance program for when you travel and exclusive Culinary Journeys that allow you to “travel” even when you don’t. With this, the membership fee is now $50 for 12 months.
Your club membership is coming up for renewal soon. As one of our most loyal members, if you renew by February 1, we will still honor the old fee of $40 for your next 12 months of membership. Let our irresistible offers continue to inspire you and take you to places you maybe didn’t even know existed."
Renew Now Button
 
Email from TravelZoo to me (Word for Word on 04-01-26.)

"Dear Travelzoo Member,
We received your payment. Thank you for continuing your membership with us.
We’re looking forward to sharing even more outstanding Club Offers, negotiated by our global team of experts for Club Members like you. Plus, you’ll have access to all our other exciting Club Member benefits, like first access to the Top 20® and complimentary lounge access for delayed flights.

Your club membership will continue until April 1, 2027 and then will automatically renew on that date for $50/year. You can find more details about your benefits and update your Club Member profile in My Account.
Here’s to another year of incredible value and memorable experiences.
Thank you for being part of the Travelzoo family.
Sincerely,
The Travelzoo Team"

Your purchase: (Invoice)
Travelzoo membership renewal. You can cancel anytime in My Account. Total $50
(There is No Way to cancel your membership, once they have your money... No WAY!)

Member Services

From ME back to them.

Where do you see a date that my membership will renew upon???
I KNOW! NO date (other than SOON) was shown... until I received the Renewed Membership notice which arrived 20 minutes ago with NO way to Cancel.
Is this LEGAL? I don't believe So!  I want to be included in any Class Action Lawsuit that follows.

I am sharing this review with Every review site available.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

No goodwill, no flexibility, no interest in keeping customers

Contacted Travelzoo on the same day my membership auto-renewed — before the money had even left my account — to request a cancellation and refund. What followed was days of templated responses, passed between multiple agents, none of whom made any attempt to exercise goodwill or resolve the complaint fairly.
They are technically within their terms and conditions. But a company that refuses to refund a same-day cancellation request, before a payment has even cleared, is not one I would recommend or use again.
Account now cancelled. Would not return.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

The process was easy

The process was easy. The manager made my reservation so quickly. My checkin process was flawless. The front desk person was personable and gave great directions. The room was clean and very spacious. So happy there was a refrigerator in the room! Loved that parking was included and that we were able to explore Chicago withOUT having to find and pay for parking.

April 2, 2026

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