trax.pk Reviews 87

very bad service , cod account manager deal he nahi krty koi issue a jai , fasialabad head team very bad responce , return parcel deliver mark kar daity ha but return nahi milta ha .... parcel 1 mnth baad damge return milty ha . no claim

Naila gave best services she provided best services. She provided prompt response.She answered all my Questions. I respect her from the Heart👍 but this company is fraud

By far this company has the worse courier service I have came across I had contacted them twice and thrice even though I asked them when would they deliver the package having the package in hand these people where unable to find a rider to deliver the package it is so unprofessional and unpredictable what would customer would face

I placed my order with Beechtree on 8th September, it was to be delivered by Trax, 12 days later and I have still not received it. I did not receive any tracking email or text either. I have called several times, and each time, I have been told that it will be delivered on the same day.

I am deeply disappointed by this unprofessional behavior and unreliable service. I will share this incident with my friends and on social media so they won't waste their time either.

Only time wasted service, After 35 days Parcel return - to Shipper ,
No phone call no text,
jis company k pas phone krny k leay balance he an ho tu who sirf dekhawy ka busniess kr rahi (Apni black money white krny k leay) kion k business aisy nahi chalty unheen haram munh laga howa ha

Worst courier company , they even cant deliver parcel from lahore to islamabad . Very very poor company . Should be banned .. Worst customer care . They even dont bother if you register complaint

Trax is the worst logistics company in Pakistan!

First of all they charge their customer the equivalent of other companies like TCS or Leopard but they don't have overnight service. Delivery from Islamabad to Karachi will take 4 days. Not even a single of our 2000 parcels to Karachi were delivered before 4 days.
We have had used their service for more than a year and in our experience whenever there is an issue in delivery and we launch a complaint it becomes a nightmare because they don't have a Complaints management system. Whatever they have is useless.
Its like banging your head against a wall. The customer support number is useless. They don't even pick customers call who are calling them for complaint.
Other than that they charge overweight. More than 100 of our shipments which were of 0.5 kg they charge 6 Kg on it. And they do it periodically and then we will have to file a claim which will then take 3-4 months to resolve which is just like banging our head against the wall over and over again. More than 200 of our shipments were charges a weight of 1-1.5 while in fact they were not even of 0.1 kg. So Beware they overcharge on purpose (Haram khanay ka lia)

We also had our own Brand Flyers (Courier Flyer Bags) made from Trax which was our worst mistake. First of all their quality was pathetic hundreds of flyers had torn off pocket. hundreds of flyers had faded print and hundreds of flyers had faulty seal. So even their production was a messed up job. And not just this, After a long time we asked them to send our Printing Block because i don't want to use their service again instead of returning it they denied returning (Woh to hum nai dain ga)
Printing block is the property of customer and they refused it just to cause even more traumatizing experience to customer. Such a pathetic company.
This Head of packaging is such a scumbag who refused to return it. We have had dozes of designs made and the printing block is always a property of customer. hell the customer paid for it who the hell are you to own it ?

Haram jab tak kha na lain in ko rat ko neend nai ati haramkhor log. Yeh head of packaging to itna koi Khabees kanjar admi ha. Owner should take action against this kanjar.

I would never ever go back to this company. And i would warn others to not use their service at all.

Our Account Name was Silk Road Traders Leaving these details for the owner of the company.

very pathetic,very very bad service please spread the word and share with your friends and families,don’t recommend TRAX to any one ,its totally unprofessional .its been more than 10 days i didn’t receive my parcel yet .even no response from them

Very bad service

Very slow and crap service. Nobody has any clue whatsoever whats going on in their business, everybody keeps saying the same thing again and again. Did not receive my parcel its been more than 3 days.

I ordered a parcel which I received on time but that was already damaged. I called 3 times on their customer service but they are not following up with my complaint. They just ask the tracking ID, tell me that complaint is registered and that's it. No following up with the solution.

Worst service ever. It's been more than 15 days I shipped my parcel and it has not been delivered yet.
Also their delivery biys do not call the customers at all and just mark the parcel as "refused by customer". How pathetic. I have to call them literally so many times a day just because of the complains. Worst service.

The delivery service is very bad. I could see my order has been shipped but taking forever to deliver. It is coming from Karachi to Lahore and it has been 1 week and my package has not been delivered. Actually I have flight at 1am tonight and I contacted them saying can you please deliver my package today but no response from there agent

They have zero customer service. Cursed with unprofessional behaviour

Sub se ghatiya service hai trax ke pata nahi extra charges kis baat ka liye hai helpline per call karo wo jhoot boltay hai aj kal mai mil jay ga

This is the worst courier company, very slow service got the package after around 20 days from karachi to lahore. was going to give 1 start but delivery boy was very nice so i gave 3

Disappointment with the recent service provided by your company.
Its gonna be 6 days today to deliver the parcel its still not been delivered. The lack of communication regarding the delay only compounded the problem, leaving me feeling neglected and disregarded as a valued customer.
Not even staff is picking up my calls i tried 5 times every day. How bad is the customer service of this company . it is spoiling our customers as there is no commitment. No words. Very ineligible and irresponsible staff this company having.

Very very very disappointed

very poor .. very poor very poor do to use this
the rider is not attempting for order

Very very poor service, never use it .

Never recommend.

Disappointment with the recent service provided by your company.
Its gonna be 6 days today to deliver the parcel its still not been delivered. The lack of communication regarding the delay only compounded the problem, leaving me feeling neglected and disregarded as a valued customer.
Not even staff is picking up my calls i tried 5 times every day. How bad is the customer service of this company . it is spoiling our customers as there is no commitment. No words. Very ineligible and irresponsible staff this company having.