Absolutely loved my Black Friday mystery items gift bag. I received really lovely good quality products which have been great for gifts and keeping myself! I received a mug, hot chocolate, pen, plan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is absolutely outstanding! The quality of gifts are just gorgeous especially the Pajamas. The packaging is beautiful and is one of the nicest gifts to open. The service is seamless from s... See more
Company replied
Over the last week, I’ve made several purchases, including two mini gift boxes, a set of pyjamas as a gift, and a make‑up bag for myself. The recipients of the gift boxes were thrilled with their con... See more
Company replied
Outstanding customer care from this company. I was organising a Treatbox to be sent for a birthday gift and I wanted to customise one of the Ready to go boxes as the recipient has some food allergies.... See more
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Company details
Written by the company
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Contact info
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, United Kingdom
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Monthly box of self care
I have subscribed to the monthly box on my 2nd month and it has not disappointed. As a busy full time working mum it's nice to come home and find a box of self care waiting for me full of lively surprises. The socks are so soft. There's items I wouldnt try that I have found to really like.
February 2, 2026
Unprompted review
Reply from TreatBox
Hi Lisa,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you are loving your Monthly TreatBox! We always love hearing that our customers are happy and we are so pleased that you are treating YOU!
It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Excellent, delivered on time and well received
I sent a number of boxes out to members of my team as recognition for a job well done, and they loved them! I had lots of them exclaim how delicious the cookies were, and overall they just loved the gift. Delivery was quick and on time, highly recommend ! My only comment would be, please do a cheaper version of the build your own! With so many to buy my budget per box is not big enough for a build your own, but I can't send out the same box over and over again, so I will run out of choice.
January 26, 2026
Unprompted review
Reply from TreatBox
Hi Sabrina,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy that your Team loved their TreatBoxes! We really appreciate your feedback about gifing for a larger corporate team. We do offer a corporate gifting service, which means we are able to help you curate boxes for all budgets and occasions! If this is something that you might be interested in for the future, please pop us an email at gifting@treatboxuk.com.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Such a lovely box
Such a lovely box. Got as a gift for my best friend and she loved it. Will be my go to for everyone’s birthdays now
February 1, 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
The birthday box was not what I…
The birthday box was not what I expected. It was amazing to open them all up and see the items that I been sent
February 2, 2026
Unprompted review
Reply from TreatBox
Hi Gemma,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you were surprised by the items in your Mystery Birthday TreatBox! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
I have just received my February…
I have just received my February subscription box, WOW! What a brilliant selection this month, smells gorgeous with the melts ( nearly ate them ). I am over the moon, and i am sure all the other members will be too. Love everything you have created for this month.
Thank you TreatBox .
Ronnie.
February 2, 2026
Unprompted review
Reply from TreatBox
Hi Veronica,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that you love your February Monthly Box! Our Macaron Wax melts certainly do look good enough to eat.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Beautiful and great quality
I’ve had a treat box myself and ordered for other people and none have disappointed. They’ve all arrived on time and been so beautifully wrapped and boxed. They’re a pleasure to open and such good quality items. Customer service has been awesome too
January 23, 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Disappointed from buying 6month in…
Disappointed from buying 6month in advance treats. Treat box advertise lovely snacks and cute trinkets, unfortunately ive recieved mostly bits of paper, card like notepads and "mindful cards" and inedible things like "chocolate covered lily seeds"? Ive never once received just a normal chocolate bar or popcorn or something! Once I did get a stroopwaffle. But you pay essentially for socks. Very expensive to not like 70% of the box each time, you probably get way better items from individual boxes. Obviously the subscription is somehow inferior
You also may end up with some sort of little pouch, which is nice, like a small make up bag, but then the next month you get exactly the same thing with a different pattern. You never get mugs or pjs etc Cost me a lot up front. Won't be doing it again.
January 31, 2026
Unprompted review
Reply from TreatBox
Hi there,
Thank you so much for taking the time to share your honest feedback, we really do appreciate it, even when it’s hard to hear.
I’m genuinely sorry that the boxes you received didn’t feel like good value or match what you were hoping for. Our aim with the subscription is to create a mix of thoughtful self-care items, stationery, accessories and a small sweet treat, rather than a traditional snack box. That’s why you’ll see things like mindful cards, notepads, socks and lifestyle pieces alongside occasional edible items such as stroopwafels or artisan treats. I completely understand though that if you were expecting more classic snacks like chocolate bars or popcorn, the selection would have felt disappointing.
We also try not to repeat items, but some popular products (like our TreatBox socks) do appear in different designs across the year, which we understand may not be perfect for everyone, thank you for flagging that, it’s really helpful for us to review how we plan future boxes.
Thank you again for giving us a try and for being so open with your experience. We’ll take this on board to make the subscription better going forward.
Beautiful gift
The box was delivered quickly and was a beautiful gift
January 15, 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Amazing customer service
Amazing customer service and the products were perfectly spot on to what I is described on their website.
I had an issue caused by the delivery service and treat box responded to my inquiry within 12 hours and had a new box sent out the same day. 10/10
January 26, 2026
Unprompted review
Reply from TreatBox
Hi Recep,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that you found our products as lovely as they look on our website! It's so good to hear that our Customer Service Team were able to help you quickly and efficiently.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Really pleased with the treat box
Really pleased with the treat box, this was a birthday present and recipient loved it. Thanks to the team who helped me when I had a problem with adding to my cart. Soon sorted.
January 14, 2026
Unprompted review
Reply from TreatBox
Hi Tina,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that the recipient loved their TreatBox. We are happy to hear that our Customer Service Team was able to help you quickly!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Fabulous little treats to yourself once…
Fabulous little treats to yourself once per month.
January 2, 2026
Unprompted review
Reply from TreatBox
Hi Angela,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad that you are enjoying our Monthly Subscription Box, we think treating yourself is so important!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Another amazing treat box
Another amazing treat box! I chose a pick your own box for a family birthday present. The choice of items was amazing with so brands I knew and some independent brands also. Adding on a don’t open until your birthday sticker is another little detail go above and beyond with!
January 9, 2026
Unprompted review
Reply from TreatBox
Hi Miss Allison,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy that you loved our Build Your Own Box for a family Birthday. We really do put so much effort into sourcing products for our boxes, we are so glad that you loved them!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
All around wonderful!
The products are brilliant. I love the advent calendars and birthday countdowns. They contain a wonderful mixture of items that are all beautifully wrapped. I just have to keep coming back.
December 1, 2025
Unprompted review
Reply from TreatBox
Hi Ellan,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you love our Christmas and Birthday Advents!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Very happy
Very easy to select the bits I wanted in the box. Good communication and arrived on time. Not seen inside as it’s a gift for friend.
January 15, 2026
Unprompted review
Reply from TreatBox
Hi Kerry,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad to hear that you found our website easy to use. We hope that your friend loves their TreatBox!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
An amazing find
An amazing find. I was looking for something to brighten up my friend’s day as she has been going through a tough time. I picked my own box with the 10 goodies. I was highly impressed but most importantly my friend that received it was beyond delighted and it really brightened up her day. I have ordered two boxes in 48 hours and this is now my go to place.
January 17, 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review.
We always love hearing that our customers are happy and we hope that it helped send lots of love to your friend in such a hard time.
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Birthday box
Ordered a treat box for my friends birthday, I haven’t seen the box myself but she loved it.
January 17, 2026
Unprompted review
Reply from TreatBox
Hi Valerie,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad to hear that your friend loved her TreatBox. It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Awful customer service
Awful customer service. "24 hour" delivery was around 4 days late. Treatbox blamed Royal Mail and refused to do anything unless I asked the recipient (not me, they were a gift) to send the box back. Useless.
By way of an update, Treatbox seems unable to comprehend that the gift was not sent to me, but to the recipient of the gift, and also will only accept a refund if the biscuits are re-sellable. This raises the question of how many other people have received and returned the same biscuits I sent to my friend. Weird.
In response to the latest claim that Treatbox has tried to be transparent, I would observe that the company is still telling me barefaced lies about unspecified "UK Consumer Regulations" that mean they are not allowed to offer refunds. To be absolutely clear, that is total nonsense.
Awful, awful company.
January 21, 2026
Unprompted review
Reply from TreatBox
Hi Neil,
Thanks so much for taking the time to leave us a review.
We’re really sorry to hear how disappointed you were, and we completely understand how frustrating it is when an order doesn’t arrive as quickly as hoped, especially when it was intended as a thoughtful gift.
We genuinely did try to support you throughout and reviewed the situation carefully, including at management level. The order was sent using Royal Mail Tracked 24, which usually arrives the next day but isn’t a guaranteed service, and unfortunately there was a delay once it was with the carrier.
As the parcel was ultimately delivered, our standard process is to offer a full refund once items are returned to us. We appreciate that this wasn’t the outcome you were hoping for, and we’re sorry that it added to your frustration.
We always aim to be fair, transparent, and kind in how we look after our customers, and we’re genuinely sorry that this experience didn’t feel that way for you. Thank you for taking the time to share your feedback.
Thank you so much - TreatBox 💗
I just love the concept of having a…
I just love the concept of having a surprise treat every month. I love the cuteness and the coziness of the treat box, the quality of the products and attention to details.
January 18, 2026
Unprompted review
Reply from TreatBox
Hi Magali,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad to hear that you love receiving your Monthly TreatBox Subscription, we are so glad that you find them cute and cosy!
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Birthday TreatBox
I bought a birthday treat box for myself and it was lovely all the lovely little treats for a nice birthday pamper was perfectly packaged and great products.
January 16, 2026
Unprompted review
Reply from TreatBox
Hi Naomi,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that you loved getting yourself a Birthday Box for yourself, we think its so important to treat yourself! We are so glad that you enjoyed it.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Excellent way to gift practical & fun…
Excellent way to gift practical & fun items & also treat yourself. 24 hour Royal Mail delivery service is excellent. Highly recommend
January 5, 2026
Unprompted review
Reply from TreatBox
Hi Elspeth,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so glad that you found us a great way to gift practical and fun items!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
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