Absolutely loved my Black Friday mystery items gift bag. I received really lovely good quality products which have been great for gifts and keeping myself! I received a mug, hot chocolate, pen, plan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is absolutely outstanding! The quality of gifts are just gorgeous especially the Pajamas. The packaging is beautiful and is one of the nicest gifts to open. The service is seamless from s... See more
Company replied
Over the last week, I’ve made several purchases, including two mini gift boxes, a set of pyjamas as a gift, and a make‑up bag for myself. The recipients of the gift boxes were thrilled with their con... See more
Company replied
Outstanding customer care from this company. I was organising a Treatbox to be sent for a birthday gift and I wanted to customise one of the Ready to go boxes as the recipient has some food allergies.... See more
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Company details
Written by the company
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Contact info
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, United Kingdom
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots of lovely items to choose from
Lots of lovely items to choose from.
Great service, speedy delivery.
Recipient loved the birthday gift.
December 31, 2025
Unprompted review
Reply from TreatBox
Hi Vicky,
Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad that you are happy with our selection of items and appreciate our great service. We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Secret Santa
Most years I purchase a secret Santa from treatbox. Well this year one of the ladies in my friend group had a mix up with her secret Santa but she’s going through a lot of medical treatment right now so rather than have her stress I sent out a secret Santa to her draw pick on her behalf and I can’t tell you how quickly it arrived given that it was during the festive period it was amazing!
December 24, 2025
Unprompted review
Reply from TreatBox
Hi Laura,
Thanks so much for taking the time to leave us such a lovely review. We are so glad that we could be a part of your Secret Santa this Christmas!
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Just as described
Items were delivered quickly and just as advertised. The recipient enjoyed them immensely
December 11, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Will order again
I was really impressed. The box was for my mum and she loved it too. Quick delivery and lovely presentation.
December 18, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
January treats
I received the January treatbox which was filled goodies to get you in the mood for the year ahead. I've already made use of the calendar & I can't wait to use the shower steamer bomb.
January 1, 2026
Unprompted review
Reply from TreatBox
Hi Cara,
Thanks so much for taking the time to leave us this lovely review! We are so glad that you loved our January Box!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Great range of products to choose from…
Great range of products to choose from across various budgets. I have purchased Christmas and birthday gifts this year and everyone has been very impressed! It is so easy for gifting, and I have found Treatbox to be very reliable.
January 2, 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
1st time. 🙈
Omgosh loved the first box, it came with exactly what I needed, it’s like the team read my mind, I got a lovely new calender which I was in need of, I’m soo glad I didn’t place a order to get another one, looking forward to trying the teas and hair mask as I love having me time after having a tornado of a 2 year old! and I’m a HUGE believer of manifestation so I’m looking forward to using the candles.
Can’t wait for my next box. 😊 what a nice way to welcome in the New Year.
December 31, 2025
Unprompted review
Reply from TreatBox
Hi Sophia,
Thanks so much for taking the time to leave us this lovely review, we really appreciate it. We are so happy that you loved our January TreatBox! We love being able to help our customers wind down and relax from day to day life. We also love manifestation and are so excited for you to using our candles!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Brilliant
Brilliant! They were packing right up to the last minute, I enjoy the rewards system and the packages contain lovely things. Sending to multiple addresses took a while to work out but handy when I did
December 22, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Really lovely monthly boxes and a good…
Really lovely monthly boxes and a good choice of gifts to make a treatbox for a present.
January 1, 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
I look forward to my boxes every month
I look forward to my boxes every month. The January box was so lovely I am going to have a chilled weekend using all my new stuff and start the new year on a high note:)
January 1, 2026
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
The selection and quality are fabulous…
The selection and quality are fabulous and this always makes a perfect gift. I wish there was a choice to upgrade to a better box rather than squeeze 10 items into the narrow brown cardboard box, I had to transfer this into a new box as rain had damaged the box and it was also too small for all the gifts inside.
December 16, 2025
Unprompted review
Reply from TreatBox
Hi Lisa,
Thanks so much for taking the time to leave us a review, we really appreciate it. We would love to look into what happened with your order, if you could pop us an email at hello@treatboxuk.com with any photos of how your order arrived with you, we would be happy to look into this for you.
Thank you for making our day - TreatBox 💗
Fun to build and personalise
Fun to build and personalise, Treatbox staff are always so helpful! Great website, highly recommended
December 16, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Great gift idea!
Lovely box, great delivery, love the details and all of the different choices.
So great for every occasion!
December 17, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Customer service excellent my order…
Customer service excellent my order didn’t arrive as I expected but it was quickly resolved emails were dealt with promptly and my gifts for Christmas were given beautifully presented and my daughters loved them ❤️
December 18, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Great Advent
Just wanted to say wow what a calendar! I’ve had quite a few over the years and this one was amazing!
Love that you’ve changed it up with more variety of gifts and a beautiful box to look forward to opening. Love it!
December 29, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Nice pj's but twice in few orders an issue wasnt addressed and enquiries ignored, one of a fault
I had an issue with one of the boxes I ordered. The photo was all smudged and it was a secret santa with just a small gift and the photo so had to use it looking poor, as you didnt bother to get back to me since the 20th.for this reason and fact another enquiry regarding very late delivery on 18th went unanswered, I give 4 stars. The care and attention in the first few boxes was not applied in later boxes. Some had a sticker which was carefully applied some were bent and the packaging inside looked messy and rushed. I get you must be busy at this time but the reason I paid £50 for pj's that are so expensive was the presentation and packaging too. Making them just a normal pair of nice pj's and overpriced.
I have had 8 boxes from you and probably won't order again based on the nil customer service twice when an issue arises.
December 18, 2025
Unprompted review
Reply from TreatBox
Thank you so much for sharing your feedback and for supporting us with so many orders, we really do appreciate it.
I’m very sorry to hear about the issues with the photo and that your messages weren’t responded to, especially as this was for a gift. That’s not the experience we want anyone to have. We take a lot of pride in both our presentation and customer care, so it’s genuinely disappointing to hear where we fell short.
Your comments about consistency and packaging are really valuable and have been shared with the team. If you’re open to it, I’d love the chance to look into this for you. Please email hello@treatboxuk.com
with your order number and I’ll personally follow this up.
Thank you again for taking the time to leave such thoughtful feedback, it helps us continue to improve.
Thank you so much - TreatBox 💗
The most amazing pjs
The most amazing pjs! Such a beautiful design and the fit and fabric are so good!! I absolutely love them! I look forward to new prints coming as they’re the best pjs I own!
December 11, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love.
Thank you for making our day! TreatBox 💗
Great gifts
I sent Treatboxes to a few friends for Christmas; all of them opened them early 🤣 and all of them loved them. I think the choice of fillers, presentation and reliability are all excellent. Would recommend.
December 10, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I ordered the coffee box ready to go…
I ordered the coffee box ready to go luxury box. It arrived with parcel tape all over it which has damaged the box. Plus it's in a pink and white box not the box advertised. This is a present for my 35 year old nephew - very disappointing 😞
December 12, 2025
Unprompted review
Reply from TreatBox
Hi Debbie,
Thanks so much for taking the time to leave us a review. We’re really sorry to hear this and completely understand how disappointing that must have been, especially as it was a gift. This isn’t the experience we want for our customers. Please do reach out to our customer care team so we can look into this and help put things right for you. If you would like to pop an email over to hello@treatboxuk.com we would be happy to look into this further for you.
Thank you so much - TreatBox 💗
Absolutely Delighted with these Christmas PJs!
I recently purchased a pair of gorgeous pyjamas as a Christmas gift, and I am beyond thrilled with them! The material is incredibly soft and luxurious, making them a dream to wear. The pattern is beautiful, and there are so many designs to choose from—something for everyone!
The packaging was a lovely surprise, too. It was all wrapped up in pretty pink, which made the whole unboxing experience feel extra special. Normally, you'd expect to pay extra for such attention to detail, but this company includes it as part of their service.
I highly recommend this fabulous brand. I’ll definitely be shopping with them again!
December 8, 2025
Unprompted review
Reply from TreatBox
Thank you so much - TreatBox 💗
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