Absolutely loved my Black Friday mystery items gift bag. I received really lovely good quality products which have been great for gifts and keeping myself! I received a mug, hot chocolate, pen, plan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is absolutely outstanding! The quality of gifts are just gorgeous especially the Pajamas. The packaging is beautiful and is one of the nicest gifts to open. The service is seamless from s... See more
Company replied
Over the last week, I’ve made several purchases, including two mini gift boxes, a set of pyjamas as a gift, and a make‑up bag for myself. The recipients of the gift boxes were thrilled with their con... See more
Company replied
Outstanding customer care from this company. I was organising a Treatbox to be sent for a birthday gift and I wanted to customise one of the Ready to go boxes as the recipient has some food allergies.... See more
Company replied
Company details
Written by the company
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Contact info
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, United Kingdom
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Birthday box felt like a waste of money…
Birthday box felt like a waste of money to get rid of what was extra or left over with it being a surprise. Lucky dip box. Wouldn't order again since receiving anything surprising
October 10, 2025
Unprompted review
Reply from TreatBox
Hello,
Thank you for taking the time to leave your review.
We are extremely sorry to hear your experience wasn't what you expected.
Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers.
We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received.
If we can help further with this please do email us at hello@treatboxuk.com.
We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.
Thank you so much - TreatBox 💗
TreatBox didn't disappoint again
TreatBox didn't disappoint again. Lovely surprise birthday wellness box. Some of the items were not something that I would use so passed them onto my delighted friends and colleagues.
TreatBox is my definitely go to website if I am looking for a reasonably priced unique gift.
December 10, 2025
Unprompted review
Reply from TreatBox
Hello,
Thank you for taking the time to leave your review.
We are extremely sorry to hear your experience wasn't what you expected.
Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers.
We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received.
If we can help further with this please do email us at hello@treatboxuk.com.
We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.
Thank you so much - TreatBox 💗
Santa's early treat.
What a wonderful asvent box.
I've bought many. Very popular and expensive ones over the years .This Treatbox was by far by a million miles the best.
Wonderfully wrapped and very useful and thoughtful gift. .
My Granddaughter was thrilled to bits. You got yourself a new advent customer.
Thankyou so much.
December 1, 2025
Unprompted review
Reply from TreatBox
Hi Pam,
Thanks so much for taking the time to leave us this review, we really appreciate it. We are glad to hear that your granddaughter loved her TreatBox!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
I have used Treat box for years
I have used Treat box for years and they truly are my go to for any occasion.
The ever changing items to choose from always makes these such a joy to buy.
I have recently needed to contact customer services as I had accidentally put the wrong address for delivery, the speed in which this was resolved was incredible!
I am happy to say they are one of my favourite companies to buy from and by far the best customer services experience I have had in a long time!
Thank you Molly ❤️
December 18, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us such a lovely review!
We’re absolutely delighted to hear that TreatBox has been your go-to for years and that you continue to enjoy the ever-changing selection, that means so much to us.
We’re especially pleased to hear about your recent experience with our customer service and that the address issue was resolved quickly for you. Providing friendly, efficient support is something we really care about, so your kind words truly make our day.
Thank you again for your continued support and for choosing TreatBox, it genuinely means the world to our whole team 💗
The week before Christmas treatbox
My Daughter loved her surprise, from treatbox.
December 18, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Was delivered to the incorrect address, 10 days still no refund or replacement
I ordered a housewarming gift for a friend via treatbox, but unfortunately Royal Mail delivered it to an incorrect address, which you can see on the tracking number that was provided. We tried to locate it but the package couldn't be found. I reached out to customer service and they said they'd contact Royal Mail and usually royal mail would respond within 48 hours. It's been 10 days since I originally contacted them so I reached out again and they sent me the same message, saying it'll take another 48 hours. By this point I am fed up of chasing and waiting for a resolution, the box wasn't particularly cheap. I've never had a company make me wait this long for a resolution they normally send a refund or replacement and then claim back from Royal Mail, they don't make the customer wait, especially as you can see the tracking coordinates at a different address.
Update: They said Royal Mail delivered it to the correct address even though the tracking shows it was delivered to an unspecified 'Safe Space' which appeared to be a communal hallway. I finally got a refund but it was quite an unpleasant process, they made me sign a thing saying I wasn't lying and I would cooperate with the police lol. So I signed it because I was being truthful, maybe they have a lot of people trying to scam them, but I'm a repeat customer so I didn't really appreciate being treated like a liar. Won't be using them again!
December 8, 2025
Unprompted review
Reply from TreatBox
Hi Sally,
Thank you so much for taking the time to leave this review and for being so honest about your experience, we’re genuinely sorry for how this situation made you feel.
We completely understand how frustrating and disappointing this must have been, especially as the gift was for a special occasion and you were left waiting far longer than you should have been for a clear resolution. That’s never the experience we want for any customer, and we’re truly sorry that we didn’t meet that standard here.
When a parcel is marked as delivered by Royal Mail but can’t be located, we’re required to follow their investigation process before we’re able to issue a refund or replacement. This can unfortunately feel slow and repetitive from the customer side, and we recognise how frustrating that is, particularly when tracking information isn’t as clear as it should be.
We’re also really sorry if the declaration we asked you to sign made you feel distrusted. That certainly wasn’t our intention. It’s a standard part of the courier claims process and something we’re required to do in these situations, but we completely understand how it could come across, especially as a returning customer, and we appreciate you raising this with us.
Thank you again for your patience and for shopping with us previously. We’re genuinely sorry that this experience has left you feeling let down, and your feedback has been shared internally so we can improve how we handle situations like this going forward.
Thank you so much - TreatBox 💗
Beautiful product
Beautiful products with care and attention to packaging. Swift delivery. Would definitely recommend c
December 10, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Quality products, quality service
The website is really easy to use and when I had a query about my order they sorted it straight away and were so lovely about it
December 2, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
wonderful company
Easy to look at the products, wide variety of products for all different occasions. Really quick delivery and always beautifully wrapped. You feel like the staff really care about each individual box.
December 16, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Truly unique and wonderful business
The first time I came across TreatBox was on an Instagram post and their products really looked so unique and special. When I placed an order for a birthday advent box the whole process was so smooth and efficient! It was easy to order, the delivery was quick and the packaging is so unique and special! Each of the individual gifts were a lovely surprise and made one feel special every time you got to open one. I will definitely be ordering from this company again - what a wonderful business!
December 4, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Exam madness...
I sent my niece a little 'pick-you-up' while she's in the middle of her final year exam period at university and the gift seemed to do the trick. It let her know that we're thinking of her, she's not on her own and that she should still find time for a little break and to treat herself kindly.
Thank you!
December 10, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Bought a Black Friday mystery box/bag
Bought a Black Friday mystery box/bag. I do think it was just about worth the price, and it was just a little treat for myself so luckily the actual contents didn’t really matter, but it was very disappointing. I feel it was mostly things other people don’t want, the largest/most expensive item was an incense burner type item? Very odd, and no incense to go with it even if I was that way inclined! Plus a couple of tea bags, a pair of socks, and a cheap plastic Keyring and possibly a couple of other things. I doubt I’ll even regift them.
I’m won’t be a repeat customer.
November 28, 2025
Unprompted review
Reply from TreatBox
Thanks so much for taking the time to leave us a review, we really appreciate it. We’re really sorry to hear that the mystery bag missed the mark for you, that’s never what we want. Our Black Friday Mystery Bags are designed to offer a mix of items at a discounted price, but we understand that not every selection will suit everyone’s taste. We truly appreciate you giving TreatBox a try and are grateful for your honest comments, which we’ll take on board as we plan future releases.
Thank you so much - TreatBox 💗
Lovely items each time
Lovely items each time, love the advent calendars as well as the treatboxs you can pick yourself as well as the special
Additions
November 22, 2025
Unprompted review
Reply from TreatBox
Hi Shannon,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so happy that you love our Advent Calendars and TreatBoxes.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Love it love it love it all wonderful…
Love it love it love it all wonderful goodies
December 1, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Fantastic!!
Fantastic! Lovely items, fast delivery and packed well. I love treatbox! Black Friday mystery bag brilliant as always!
November 28, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Love the idea and the gifts inside but…
Love the idea and the gifts inside but not practical for me to send to loved ones in Australia. 🇦🇺
December 1, 2025
Unprompted review
Reply from TreatBox
Hi Jayne,
Thanks so much for taking the time to write this review. We really appreciate it! We are so glad that you love our TreatBoxes!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Great variety of gifts for treat box
Great variety of gifts for treat box, good quality and value. Feels personal and special and packaged and delivered with care.
December 4, 2025
Unprompted review
Reply from TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Slightly underwhelming black friday lucky dip
Received the lucky dip box and after all hype was a bit disappointed. Didn't feel very special at all really and just put in paper bag. The contents weren't great either and not xmassy. I wouldn't order the lucky dip again but did order xmas pyjamas and they are really nice and were beautifully presented!
December 1, 2025
Unprompted review
Reply from TreatBox
Hello,
Thank you so much for taking the time to leave a review, we really appreciate your honesty.
We’re sorry to hear that the Black Friday Lucky Dip didn’t quite live up to expectations. Lucky dips are always a bit of a gamble by nature, and while many customers loved the surprise element, we completely understand that it didn’t feel as special or festive as you’d hoped this time. Your feedback around presentation and the overall “Christmassy” feel is really helpful and something we’ll absolutely take on board if we bring this back in the future.
We’re so pleased to hear that you loved the Christmas PJs though, it genuinely means a lot to us that they felt beautifully presented and hit the mark.
Thank you again for sharing your experience and for supporting TreatBox. Feedback like this helps us keep improving, and we really appreciate you giving us a try.
Thank you so much - TreatBox 💗
Black Friday
Love your goods, pjs boxes etc . Amazing , but got the Black Friday one have to say a little disappointed 🫤 . Wont put me off ordering though just not Black Friday bag
November 28, 2025
Unprompted review
Reply from TreatBox
Hi Carol,
Thank you so much for your lovely words about our products, we’re so glad you love our boxes and Pyjamas, that really means a lot to us.
We’re sorry to hear that the Black Friday bag was a little disappointing. Those surprise-style products can be quite subjective, and we completely understand that it wasn’t quite right for you this time. Your feedback is genuinely appreciated and helps us shape things better in the future.
Thank you so much - TreatBox 💗
I love my monthly subscription box from…
I love my monthly subscription box from Treatbox, it always puts a smile on my face and the quality of the items are always amazing.
December 5, 2025
Unprompted review
Reply from TreatBox
Hi Tamara,
Thanks so much for taking the time to leave us a review, it means the world to us. We are so happy that you love your Subscription Box!
It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
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