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Rated 1 out of 5 stars

Buyer beware! I purchased a pre-lit 9 foot Fraser Fir from Tree Classics last year. Brand new out of the box, a strand of lights on the tree didn't work. They sent a replacement tree but now this y... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed with this company. We've only had our tree for two years and during our holiday season we watched just about every strand get super bright and extemely hot and then blow. W... See more

Company replied

Rated 1 out of 5 stars

Disappointment! Bought this tree and now the lights burnt out. I changed fuses, and bulbs it will not lite. Cannot get support.

Rated 1 out of 5 stars

Ordered a tree Sunday, shipment tracking says delivered to my office last night at 4:04pm, there were 3 of us here but no package. Then FedEx Tracking says out for delivery today. FedEx cant find it... See more

Company replied

Company details

  1. Association or Organization

Information provided by various external sources

Since 1976, our vision has been to deliver The World's Finest Artificial Christmas Trees™ to your doorstep. Whether you are looking for a specific style or convenient setup options, you will find the perfect tree for your family at Tree Classics.


Contact info

1.2

Bad

TrustScore 1 out of 5

275 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb Christmas tree

Just received our tree, this tree is superb. The quality is second to none. I have purchased very very expensive trees from other business and none of them can compare with this tree. This tree looks so real. And is so full. I will tell everyone I know about this BEAUTIFUL TREE.
Thank you
M. Esham

December 17, 2019
Unprompted review
Rated 1 out of 5 stars

Poor Quality & Customer Service

Buyer beware! I purchased a pre-lit 9 foot Fraser Fir from Tree Classics last year. Brand new out of the box, a strand of lights on the tree didn't work. They sent a replacement tree but now this year another strand of lights isn't working and they claim the replacement section is out of stock until next Fall (2020) and they will not offer any other solutions for this year! Strongly recommend that you look elsewhere for your Chistmas tree needs, Tree Classics quality and Customer Service are very poor.

December 10, 2019
Unprompted review
Tree Classics logo

Reply from Tree Classics

Hi, Joe. We’re sorry to hear that you’re disappointed with your recent experience! Please send us an email of your Order ID at reviews@treeclassics.com, let us help you find a solution to your concern.

Rated 5 out of 5 stars

Beautiful tree

Beautiful tree. So easy to assemble. Out of the box standing up and lit in only 10 minutes. My 9 ft. Tree is gorgeous and so realistic. No mess, no fuss. So glad I made the purchase.

December 5, 2019
Unprompted review
Rated 3 out of 5 stars

6.5' KENNEDY FIR TREE

Disappointed somewhat. Didn't realize all of the branches aren't the same material. Most disappointment is the sparse parts and the branches are not uniform. Some stick way out and other spots don't have branches long enough to fill in the space. otherwise it is a very nice tree. the size is perfect for me. it just doesn't look right or attractive from all angles. don't have time to mess with finding another tree so will keep this one and make the best of it.
This is my 2nd. tree (same one),and the first one had a very flat area on the top section, but it looked better than this one. Wish I had kept it. Gave it away. Glad I at least got this one on sale.

December 5, 2019
Unprompted review
Tree Classics logo

Reply from Tree Classics

We're sad to hear that our product failed to match your expectations, Lela. We truly appreciate your feedback as our goal is to make sure that our trees bring delight to our customers. We'll have this shared with our team to ensure the quality of our items.

Rated 5 out of 5 stars

6 years ago we bought an Alpine White…

6 years ago we bought an Alpine White tree from Tree Classics and this will be the last year we use it for Christmas. We love that it is prelite and sparkling white. We moved this year to a new home with 9' ceilings and want a taller tree so we purchased an 8' prelite real feel tree to use starting next year. The new tree arrived today and I can't wait to test the lights before storing it. Delivery took a week and it was dropped at our front door by FedEx. Thank you Tree Classics for helping make our holidays special.

December 4, 2019
Unprompted review
Rated 4 out of 5 stars

Easy to put up

Easy to put up. The flaking of the “snow” was somewhat expected but a little annoying. It’s a very pretty little tree.

December 4, 2019
Unprompted review
Tree Classics logo

Reply from Tree Classics

Hi, Susan. We're sorry if our product has fallen short of your expectations. We value your feedback as this is essential to improving the quality of our items.

Rated 4 out of 5 stars

The tree is really pretty but I was…

The tree is really pretty but I was expecting it to be a bit wider. My previous 6 1/2ft tree was much wider & I just assumed this one would be too, but at least it is on an easy to store rolling stand which will be more convenient to me. The branches are amazing as they look so real. I did have to add additional lights (the Twinkling ones) as I like more lights, especially the ones that twinkle. It really looks beautiful but I won't be able to use all of my ornaments due to the width not being the same.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful tree

Beautiful tree! Over 500 tips makes for a very full tree. The only thing that could make it better is multi and white light option o the 7 1/2’ tree

December 4, 2019
Unprompted review
Rated 4 out of 5 stars

When the tree first arrived and I took…

When the tree first arrived and I took it out of the box I was disappointed. The "needles" are "rubber" feeling. It went together easy, two parts and no plugs to hunt for. Once I got the tree set up and got it fluffed I was excited to see how real it looks. I put the ornaments on it and it is lovely. I wasn't sure about the changing lights but its fun to switch them out. All in all its a lovely tree and so easy to put together.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent company

We have purchased a tree, wreaths, garland from Tree Classics. Description of items on line are accurate and items are exactly as depicted. The quality of product is excellent. The products look realistic and are durable. We have been using our tree for seven years, and it still looks brand new. Just bought a new wreath for our front door! Gorgeous!

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Santa Prefers Tree Classics Christmas Trees!

We could not love our Tree Classics Christmas tree anymore than we do! If you want the best of both worlds, having the look and beauty of a live tree but the durability and value of an artificial tree, you definitely want to buy a Tree Classics Christmas tree! We get so many compliments on our tree and quite frankly people believe it's real! It is so beautiful and so sturdy and here we are 2 years in and it still looks like we bought it today! We now have 2 of them!

December 3, 2019
Unprompted review
Rated 1 out of 5 stars

If I can only give 0

If I can only give 0. I was told in the email that the replacement tree will be delivered yesterday. No tree arrived. Called customer service again, the lady said the replacement tree was not even picked up by fedex from the warehouse. I asked if I can just get a refund, she said they have to send the replacement and for me to receive it first before I can file for a refund. That doesn’t make any sense! Please save your money and go buy where replacements and returns are easy. This is so frustrating. They have my money and I don’t have a tree.

November 28, 2019
Unprompted review
Tree Classics logo

Reply from Tree Classics

We're sorry, your order hasn’t arrived yet, Mary. We know that this can be very upsetting, especially at this time of the year. Please accept our sincere apology for what happened and we did not intend to add to your holiday stress. Your feedback is much appreciated and we will continue to serve you as one of our valued customers. Thank you.

Rated 3 out of 5 stars

disappointed

Shape of tree was excellent. Was disappointed with the needles. Expected it to be less artificial looking. My last tree which was over twenty years old looked more real. I had many people who thought it was a real tree and this one doesn’t hold up to that standard.

November 12, 2019
Unprompted review
Tree Classics logo

Reply from Tree Classics

We'd like to sincerely apologize if our product failed to meet your expectations, Rose. Your feedback is truly valued and we'll treat it as an excellent opportunity to improve the quality of our items.

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