My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trent Services are quick to reply to your emails if you have a query and need an explanation. My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was v... See more
Company replied
It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre... See more
Company replied
I think letting customers know how long the process takes would be helpful. Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets... See more
Company replied
Company details
Information provided by various external sources
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Contact info
Love Lane, GL7 1XD, Cirencester, United Kingdom
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great company, well worth it
Trent services were great with my recent claim and it put me at ease knowing I would still be able to manage my bills whilst off long term sick. They were very helpful in answering any questions I might have and responded quickly to any concerns.
December 14, 2025
Unprompted review
Reply from Trent Services
Good morning/afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The person I spoke to on the phone was…
The person I spoke to on the phone was helpful, understanding and experienced. Completing the online claim form was straightforward, and the claim, regarding our lovely Labrador, was settled expediently.
December 18, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
A very difficult process and experience
A very difficult process and experience
Following being made redundant and making a claim on my unemployment insurance that I have paid into each month for many years - I found that the process of dealing with Trent to be extremely painful and frustrating. Several different people dealt with the claim (which is to be expected) but mostly they had not fully looked at previous correspondence. On a number of occasions information would be requested and subsequently sent and then repeated requests for the same information would be issued. Then more requests for further information would be issued. Then when claim was finally accepted the dates were incorrect and I then had to prove what the dates and periods should be. On the whole a very unpleasant experience and you can't help but feel that they think you are trying to make fraudulent claim despite being policy holder for so long. This does not feel great particularly at a time when you are actively seeking new employment which in itself can be very stressful. Needless to say that I am now assessing whether it is worth continuing any cover or not.
December 29, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Eventually and very quickly I got paid…
Eventually and very quickly I got paid out after initially advising they would not be paying this claim, but after I complained they took it on board and raised a complaint then sent it to the underwriters and they deemed that the claim would be upheld, thank you.
January 2, 2026
Unprompted review
Reply from Trent Services
Dear Miss Smith,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great company
I only had positive experience with Trent Services. Staff always helpful and polite, when calling with enquiries. Never had claim rejected and I have been with Trent Sevices for years.
December 14, 2025
Unprompted review
Reply from Trent Services
Dear Mr Musielak,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Prompt processing of my insurance claim…
Prompt processing of my insurance claim and a rational and transparent explanation of how much would be paid.
December 22, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent services instantly dismissed the…
Trent services instantly dismissed the claim and it took convincing by the vet practise for Trent Services to pay what was due. .
December 15, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Painless & easy
Completing the online portal with information was really straightforward. I received notification that the vet had responded and then notification that the money was getting paid. Painless & easy
November 10, 2025
Unprompted review
Reply from Trent Services
Dear Mrs Freeland,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to deal with!
November 20, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
claim sorted without a fuss and if i…
claim sorted without a fuss and if i needed to speak to someone the phone was answered by a human.
November 25, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The communication between the company…
The communication between the company and me could of been better, I had to chase them to find out what was happening and only found out it had been approved after phoning the vets to see if they had any updates, they said they would have a decision after 5 working days but it was a full week after the claim went in
November 20, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Recent Insurance Claim
All of the team members were very helpful and friendly
November 20, 2025
Unprompted review
Reply from Trent Services
Dear Mr Elliott,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim following dog attack
Claim was dealt with promptly and great communication. Could not fault this company.
November 20, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Friendly customer service
The claim process was easy and claim was processed in reasonable time, the customer service was very good and handled with compassion.
October 14, 2025
Unprompted review
Reply from Trent Services
Dear Mr Yeates,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had the policy for 15 years and have…
I had the policy for 15 years and have made 1 claim in that whole time (having been made redundant). I was very unhappy with how they handled the claim, particularly in the eligibility to claim stage.
They cheated me out of one month's money by making me wait an extra month beyond the terms of the policy before I could start claiming and generally treated me like a piece of poop on their shoe! They seemed to be looking for any angle to get out of allowing me to claim.
I've now cancelled my policy and regret giving them my money for so long!
September 1, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Lay-off insurance declined
Lay-off insurance declined. Ambiguous contract terms. AVOID. Be very careful. Reported to financial Ombudsman
November 16, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Trent services are reliable and does…
Trent services are reliable and does prompt payment most of the time. I am well informed and I don’t have to ring to remind about the payment. The claim system is very favourable.
November 14, 2025
Unprompted review
Reply from Trent Services
Dear Mrs Rajah,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to submit claim
Very easy to submit claim, and paid out very quickly. Great service.
November 1, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick Payment
Really easy to make a claim on this pet insurance and my payment came through quickly with a clear explanation of the calculation.
November 3, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient claim service but costly insurance.
My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in the cover following the change to Muddy Paws. I will certainly shop around for my next pet insurance. Hopefully this industry will be under investigation soon as is the cost of vets.
October 20, 2025
Unprompted review
Reply from Trent Services
Dear Mr Finlayson,
Thank you for taking the time to give your feedback. We would first like to take this opportunity to offer our dearest condolences for your loss. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
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