My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trent Services are quick to reply to your emails if you have a query and need an explanation. My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was v... See more
Company replied
It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre... See more
Company replied
I think letting customers know how long the process takes would be helpful. Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets... See more
Company replied
Company details
Information provided by various external sources
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Contact info
Love Lane, GL7 1XD, Cirencester, United Kingdom
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My vet made a direct claim which was…
My vet made a direct claim which was thorough and processed smoothly. It’s important these get settled efficiently at very stressful times. Thankyou.
October 23, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Brilliant service
Brilliant service . My dog Rocco had a lump removed they liased with the vets and once my he had his last check up the insurance claim form was sent to them and within a week they paid the money into my account. Brilliant service .
October 13, 2025
Unprompted review
Reply from Trent Services
Dear Mrs Lamparelli,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Not well done
Well, an elevated claim value over what the vet is charging for one.
A missed month of payment with a regular monthly claim in July
No response to my questions.
What a shower
October 31, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The claim was processed with with no…
The claim was processed with with no delays and paid promptly.
October 1, 2025
Unprompted review
Reply from Trent Services
Dear Mr Maxwell,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Outstanding
Excellent communication all through the process. Quick and efficient. I can highly recommend.
October 23, 2025
Unprompted review
Reply from Trent Services
Dear Ms Szeszak,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was settled relatively…
The claim was settled relatively quickly, although not as seamless as with past claims from another provider. We used two separate vets for continuous treatment of the same illness, but the process became confused and difficult to follow with the second company claiming directly before the first had submitted the claim. I am still not certain that both claims were collated and paid out fully.
In the past we have submitted a paper claim which was clear and easy to follow. This electronic process takes the onus away from the claimant and puts it in the hands of the vets which makes it hard for the claimant to corroborate or follow progress.
October 19, 2025
Unprompted review
Reply from Trent Services
Dear Mr Myers,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction.
Please note that we are able to offer a paper claim form as well as an online one. We would be grateful if you could please mention that to any of member of staff when you need a claim form next time. If you wish to know the breakdown of your claim payment, please contact our Pet Claims Team, email: petclaims@trent-services.co.uk . We are happy to provide it for you.
Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very helpful always so helpful and…
Very helpful always so helpful and polite when we had to phone . Would 100% recommend
October 20, 2025
Unprompted review
Reply from Trent Services
Dear Mr Regan,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really fantastic and understanding team.
October 28, 2025
Unprompted review
Reply from Trent Services
Dear Mr Badi,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim settled promptly and without fuss.
Always someone to speak to if necessary. Online claims process straightforward and prompt settlement. Thank you.
October 13, 2025
Unprompted review
Reply from Trent Services
Dear Miss Cross,
Thank you for taking the time to give your feedback. Firstly, we would like to take this opportunity to offer our dearest condolences for your loss. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
had to claim for redundancy
had to claim for redundancy - the claims team are great, easy to talk to via phone or email. quick replies and always paid claim on time
October 21, 2024
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Simple and efficient claims service
We had to make 2 claims due to circumstances but they managed them really quickly with minimal input from us. They were accessible and easy to contact when we had queries, and it was simple to upload documents. It was an upsetting time for us but Dawn was very professional and kind through all our contacts with her.
October 6, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service
Great service, so easy to organise the settlement with. Thank you.
September 14, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I cannot fault this company
I cannot fault this company, the all claim procedure was reasonably straightforward and sympathetic to the stressful situation we were in with our pet Riley’s condition. Payment was prompt and correct.
Very grateful for the personal touches.
September 17, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful, reliable, ontime
Ok. Lost my job last year and had to claim from Trent services for my mortgage to be paid.
They were very helpful in providing the information to get everything started and helpful when I forgot to supply information they needed to continue the claim.
They were actually very quick indeed in progressing my claim, about 5 days after I sent them the information. They were also very quick indeed answering any questions I had. No more than a day.
I would not hesitate for a second using Trent services again.
September 1, 2025
Unprompted review
Reply from Trent Services
Dear Mr Atherton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Without Trent services I wouldn’t know…
Without Trent services I wouldn’t know what I’d of done. Broken pelvis and not knowing the outcome or when I’d be able to work again they made it worth every penny down to smooth process from start to finish I couldn’t recommend them enough. They made a stressful time calmer knowing I could pay my bills even the little bits down to phone calls no long wait times and instant answers
Thank you
September 30, 2025
Unprompted review
Reply from Trent Services
Dear Mr Gregory,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Professional and essential support during difficult times.
Trent Services are extremely professional and helpful. They assisted me throughout my claims process and except for one moment (which ended up being my mistake), I did not think they were trying to not pay out or find ways to get around the claim.
January 31, 2025
Unprompted review
Reply from Trent Services
Dear Mr Rees,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Highly recommended as an Insurance provider
From start to finish I found Trent Services to be very competent and professional.
The Communication was excellent and dealt with my claim in a very empathetic manner which was most appreciated.
September 29, 2025
Unprompted review
Reply from Trent Services
Dear Mr Gilgallon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Injury/Sickness Claim
I had an injury to my finger which resulted in served finger and nerve damage. This part of claim was dealt with swiftly. This injury overlapped the surgery for a hip replacement and which was constantly delayed due to more information being needed twice. Why not ask my doctor for all my medical record at the once.
April 9, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The claim went smoothly
The claim was straight forward there no complications it all went smoothly
September 2, 2025
Unprompted review
Reply from Trent Services
Dear Ms Milson,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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