My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trent Services are quick to reply to your emails if you have a query and need an explanation. My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was v... See more
Company replied
It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre... See more
Company replied
I think letting customers know how long the process takes would be helpful. Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets... See more
Company replied
Company details
Information provided by various external sources
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Contact info
Love Lane, GL7 1XD, Cirencester, United Kingdom
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful when I had to make…
Friendly and helpful when I had to make a call regarding my claim, which was then quickly settled. Thank you
September 2, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful claims handlers and good…
Helpful claims handlers and good customer service - all straightforward and timely.
September 1, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
This is the worst value for money ever
This is the worst value for money ever, i would have been better spending it on alien invasion insurance.
the devil is in the detail, notice periods and clever wording mean that when you really need the insurance to kick in, it doesn't, effectively leaving you in a mess but still paying the fees, there is always something, the search evidence is impossible to get right, any notice payments are taken in to account, just rubbish, when you complain they refer it to their own complaints department who guess what, find that they were not at fault, please put your money in a bank and hope its enough to see you through.
September 9, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Great communication and very helpful…
Great communication and very helpful staff- quick settlement. Thanks
September 4, 2025
Unprompted review
Reply from Trent Services
Dear Ms O'Connor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Took out a redundancy claim
Took out a redundancy claim, fantastic customer service. Clear instructions, no hidden tricky. Great service would this insurance company again.
September 30, 2024
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
They paid exactly what they said they…
They paid exactly what they said they would.And very quickly.Thank You
August 21, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim
Trent Services are quick to reply to your emails if you have a query and need an explanation.
My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was valid. This was only the 2nd claim I had made in 19 years. (Must admit the paperwork side was easier the 2nd time round). My disappointment was recorded as a complaint and trent services kept me upto date by email. After 6 weeks the decision was overturned, again trent services kept me updated by email with attached letters. And payment received within 3 working days.
June 2, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent services my lifeline
Trent services have been a lifeline for me as I have gone through a terrible 12 months of illness where I had to undergo major surgery. I have not worked for 12 months and they paid me the whole time.
Whenever I had to speak to them they were very helpful and sympathetic- so pleased that I took out this insurance some 12 years ago.
June 28, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Income protection policy
My income protection claim was handled professionally from start to finish. Throughout the 12 month claim period all queries were handled efficiently and in a timely manner including the monthly payments.
August 28, 2025
Unprompted review
Reply from Trent Services
Dear Mr Cope,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very fair
Very fair, paid out at a very difficult time. trustworthy, would use again.
August 2, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
excellent service and good value
I have been with Trent for a number of years, when I unfortunately needed to make a claim they were very professional and respectful, after processing the claim I was paid without question and on time.
I have always been sceptical of insurance companies but these guys are genuinely helpful and good value for money. Highly recommended,
August 14, 2025
Unprompted review
Reply from Trent Services
Dear Mr Allpress,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Wonderful company to deal with,always…
Wonderful company to deal with,always friendly and efficient on the phone and pay out for claims really quickly.
August 18, 2025
Unprompted review
Reply from Trent Services
Dear Mrs Taylor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really simple process and ease of use
Really simple process and ease of use. Appreciate the fact that it was less than a fortnight before claim approved and money returned to me
August 15, 2025
Unprompted review
Reply from Trent Services
Dear Ms Francis,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Big problem to make the initial claim…
Big problem to make the initial claim because my previous employer was insolvent and there was no-one to complete any paperwork on their side. Even after explaining this several times, the claim was delayed as you kept trying to contact my previous employer that didn't exist any more.
One payment also delayed as you incorrectly stated that my UC claim was closed when it wasn't. It was just that my entitlement was £0.
Otherwise OK and phone service was pretty good. Just try to understand that people rely on these payments and causing unnecessary delays has knock-on effects.
August 19, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Very straightforward process
Very straightforward process. Telephony staff member was knowledgeable and caring when I needed to call.
Claim was paid very speedily.
Excellent service
August 1, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent Service
Excellent Service
We found staff on the telephone very helpful and knowledgeable. Most importantly our claim was dealt with and settled within a week.
July 23, 2025
Unprompted review
Reply from Trent Services
Dear Mrs Meeds,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fair and consistent process
Have always found the service to be fair, the process is easy enough to follow and you can always get support by phone if you require it, it is expensive now as my dog is older high excess plus 30% on top next time and a significant increase in the monthly bill, but it isn’t as expensive as some other insurances I’ve used before and unfortunately I have needed to use the service on a few occasions
Would recommend to others. Have a look and make up your own mind
July 21, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service!
August 6, 2025
Unprompted review
Reply from Trent Services
Dear Mrs Walker,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
From bad to worse
I complained about the way my claim was handled, and unsurprisingly it was rejected. The Operations Director Jane Ledamun on this forum asked me to forward her a copy, which I did plus my concerns at the corporate way they handled my complaint. I've yet, after two weeks to even receive acknowledgement of the email - if this is the Operations Director then it's a poor reflection of the company.
July 23, 2025
Unprompted review
Reply from Trent Services
Dear John
Thank you for your email and I apologise for that you have had to complain again, however, I have looked at all my emails, even my junk emails and cannot find any email that has the name John in it. Without your full name, email address or policy number I cannot respond to you. If you could email me again at jane.ledamun@trent-services.co.uk with these details I will certainly look into this immediately.
Regards
Jane
Process was really easy
Process was really easy, quick and stress free. This is just what is needed when your pet is poorly.
August 1, 2025
Unprompted review
Reply from Trent Services
Dear Miss Warburton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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