My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trent Services are quick to reply to your emails if you have a query and need an explanation. My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was v... See more
Company replied
It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre... See more
Company replied
I think letting customers know how long the process takes would be helpful. Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets... See more
Company replied
Company details
Information provided by various external sources
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Contact info
Love Lane, GL7 1XD, Cirencester, United Kingdom
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy claim
Making a claim was very straightforward and it was settled within 6 days including the 2 days for our vets to do their bit. This is 6 weeks faster than other pet insurers that we have dealt with!
June 9, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I can confirm that my experience was…
I can confirm that my experience was fabulous as I received quick response and excellent customer services
June 5, 2025
Unprompted review
Reply from Trent Services
Dear Mr Emelogu,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Never ask you what they want
Never ask you what they want, delay getting back to you. Try so hard to make it difficult
Also keep taking payment for the insurance that you are claiming for!
May 6, 2025
Unprompted review
Reply from Trent Services
Dear Miss Howe,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Trustworthy claim process with a speedy…
Intuitive claim process with a speedy resolution
June 6, 2025
Unprompted review
Reply from Trent Services
Dear Mr Whiteley,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Reply from Trent Services
Dear Mrs Archer,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. I'm sorry to hear that you had to rehome your dog. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
First class services, it works
Throughout the entire process, the claim was handled promptly and efficiently. All questions were addressed clearly, and even though the process wasn’t fully digital, everything ran smoothly and effectively. I truly appreciate your support over the past year, thank you again. It does what it says, no hidden bad surprises.
May 1, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent service by Trent
I thought it to be excellent service throughout the period with no problems at all. All the teams were very helpful.
May 26, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Good communication at all stages
Good communication at all stages, great service and why we renewed instead of looking for another cheaper insurer
June 5, 2025
Unprompted review
Reply from Trent Services
Dear Mr Milligan,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful and honest
I accidentally dual insured myself, but when I notified them, they refunded quickly and without fuss.
May 23, 2025
Unprompted review
Reply from Trent Services
Dear Mr Brickwood,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
the whole claim was dealt with quickly…
the whole claim was dealt with quickly and efficiently
from start to finish
June 3, 2025
Unprompted review
Reply from Trent Services
Dear Mr Flower,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fantastic Company
Fantastic Company. Really look after their customers. Friendly and very helpful staff. Pay out very quick.
February 17, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent Services have excellent customer service
From start to finish Trent Services were professional, helpful & lovely to deal with. If there was ever an issue with paperwork they're customer service people were always easy to talk to, explained clearly & never made me feel stupid.
I would highly recommend Trent Services.
May 13, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent company
Excellent company. Prices hardly increased even after a life long condition diagnosis. Payment is always quick and efficient. Just lovely to deal with.
May 22, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Once again, exceptional service and Highly Recommended
We have had to now make our 3rd claim on our Corinium Pet Insurance (Trent Services) in the last 12 months and once again they have been excellent.
Our golden retriever, Monty, had to have 2 surgeries in the space of a week, the 2nd an emergency procedure, and we really didn't know whether he would pull through or not. Fortunately he has but with the 2nd claim going in less than 7 days ago all amounts are now settled. The speed in which the claim was assessed and paid was truly exceptional at, what has been, a very challenging time for us all.
I could not recommend Trent Services highly enough - if you have a pet, their Lifetime policy, for us, is the best out there. As said, highly, highly recommended - thank you
May 21, 2025
Unprompted review
Reply from Trent Services
Dear Mr Featherston,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great Team, but out of date processes
PEOPLE: Response times on communications and submissions were always on point. Requests for info and management of expectations re payment(s) were clear and managed effectively. Great Team!
PROCESS: Very manual. Printing and filling in forms manually, re-scanning documents for submission via email. This should all be managed and submitted online now. There is no automation. It took up a lot of time, that could easily be reduced.
Recommend: Integrate self serve technology platform. No print, no scan, no email! One stop shop for submissions. Utilise live links to business platforms i.e. LinkedIn to support evidence submissions.
May 20, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. Thank you also for your helpful suggestion. We are in the process of building an online submission process and will take your points on board during its creation. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fast & efficient paid out my pet claim…
Fast & efficient paid out my pet claim very quickly. Money was in my bank account after two days and seeing I spent out £854 it was a relief to be paid so quickly.
May 13, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service
Efficient service, very easy to make the claim and the claim was settled very promptly. When I called, the staff member was very helpful
May 1, 2025
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Prefect
Anyone I've spoken to on the phone is always friendly and helpful. Claim went through with zero issues which took all the stress of having a poorly dog away. Thank you
March 14, 2025
Unprompted review
Reply from Trent Services
Dear Rawlingson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
VERY SIMPLE DEALING WITH ADMIN AND…
VERY SIMPLE DEALING WITH ADMIN AND PAYMENT RECIEVED QUICKLY
April 24, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to deal with and very…
Very easy to deal with and very efficient
April 17, 2025
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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